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March 2025 by USM EPS
Super friendly, helpful, didn’t have spend money to use the restroom, and security showed me where to go. What a helpful bunch. Thank you 😊 see you all again soon. And just because of their hospitality. I spent money to show my appreciation. Go tell your neighboring restaurants with their you can’t pee before you purchasing losing money selves.
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February 2025 by Styling C
completely unprofessional as far as the pharmacy department. the employee at "Drop-off" was extremely helpful, yet EVERYONE ELSE-NOT. dropped off prescriptions, they refilled all but 1; said it wasn't seen. Called the pharmacy about 4 times to ensure they were all filled and was placed on "hold" then the phone disconnected. Customer service is trash. Every one makes eye contact, yet no one offers to help and when you display irritation, the employee "matches the irritation" by doing things such as typing hard, not wanting to engage and discussing how they're "ready to go" with their coworkers.
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January 2025 by Andrew Scott
From the lack of professionalism to the blatant disregard for customer care floored me. Went to pickup a prescription that was sent to them 5 days ago. Only to be informed that they did not fill it and that it won’t be ready until Saturday. An emergency inhaler that is needed the head pharmacist said “If you want it sooner go to a less busier CVS”
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January 2025 by Surayyah
Bad customer service
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December 2024 by Robert Mickey
I expected to be treated rudely because I just moved back into an Urban area ( like the CVS Pharmacy on Cascade… That lady puts me in a bad mood as I enter the store). The staff at 2429 Martin Luther King took me by surprise not only once ( When I had to have my prescription transferred, but EVERY TIME I go into THAT location James in the pharmacy is INCREDIBLY professional and promptly moving to provide great service with a positive attitude! Today Jihad was a very good part of my day…. He took the time to assist in getting my prescription and was able to get me what I could afford. All of this extended effort that James and the rest of the staff apply to their work every time I go in inspires me to believe in the future of urban living.
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November 2024 by Vanessa Hill
Excellent Service,was able to use coupons and use my extra bucks rewards,Very helpful associate,in and out quickly,clean store and friendly atmosphere,will return soon
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November 2024 by Edna Bailey
The pharmacist. By the name of James, Is always very courteous and helpful to me.And he always Have my prescription ready for me? Thanks, James, good job. My name is Darryl Oliver.
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November 2024 by Denease
I absolutely hate that you can't go to any store in a black community without facing many issues. The customer service at this CVS not only doesn't exist, but the store hours are always varying and the excuse is that they're always short staffed or afraid of being robbed. CVS is supposed to be a 24/7 store so I'm upset that I'm NEVER able to get the things I need at this particular store. I am an Extra Care customer with that...
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October 2024 by Janice Hall
The pharmacy team here constantly displays great care and concerns for their customers.
James, Caren, and Quisha are always smiling and professional. Thanks for taking such great care of our community needs.
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July 2024 by Erykah Watts
Only one self checkout monitor working. Numerous crackheads wandering around aimlessly in the parking lot. Extremely ghetto.
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May 2024 by Monica Johnson
This is the worst pharmacy ever. They don’t even answer the phone. They pick up and hang up on you. They never have your prescription ready in time. I will never go back!!! EVERRRRR
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May 2024 by Wanda Smith
Excellent customer service
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April 2024 by Marilyn Jimenez
Pharmacy has horrible customer service.
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April 2024 by Anthony
Management really needs to dedicate attention (operations and customer service, safety & security) to CVS located on MLK.
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April 2024 by D Servant
They had one medication ready, when I had two called in. So I had to make another trip back to the store, and was not happy about that, I am using a cane.
