-
March 2024 by Kelsey Jordan
This establishment is honestly the worst place to take your car. I went to DeKalb tire to get two new front tires. They called me later and told me I needed brakes as well as an alignment. 900 dollars later, I was driving on the highway and my car was shaking worse than it was before I got the tires. I took my car back and was told there “balancing machine was off yesterday”. Still charged me for the service, and never informed me at the time of pickup. My tpms sensor was also on so I asked them to check the pressure in my tires. When I picked my car up the light was still on so I went and checked my tire pressure and sure enough there wasn’t enough air in any of my tires. I was also told I probably needed a new tpms sensor, which didn’t!!I got an oil change three weeks later at a reputable auto shop that I trust, and they called me to tell me I needed NEW BRAKES. Which is what I paid 900 dollars for at dekalb tire.The shadiest part about all of this is that they begged me for a five star review before my service was even completed. It’s baffling to me that you would so clearly rip someone off and not do a single thing that I paid for. The ONLY thing I got out of that 900 dollars was two tires. I’ll never be back to this shop and I hope that this reaches enough people.
-
March 2024 by Seals Pace
THE Saturday A team are wonderful. They treated me with complete quality service. SHA , CHRIS AND HAMILTON ARE VERY PROFESSIONAL!!!
-
March 2024 by W & S Stephens
We has a pleasant experience at Dekalb Tire. Shay at the front desk was friendly and provided great customer sevice. Service was prompt and affordable.
-
March 2024 by Ahmed Abdelrahman
Good and fast service
-
March 2024 by Nishja M Cornelius
A flat tire is never fun and mine was terrible. Sha the assistant manager, Austin and Jordan my mechanics were beyond phenomenal. I thought I would need an entirely new rim, not only did they fix everything quickly, but they were so positive and cheerful. They also noticed there was a leaking valve that they also alerted me to and fixed. I’m so grateful and will always use them for my vehicle needs in the future. Thank you.
-
March 2024 by Caroline McGarity
Service was very professional, knowledgeable, and fast. Hamilton helped me and gave great service! Would recommend for tires.
-
March 2024 by Antoinette Murray
This place was amazing and the customer service was super friendly and inviting shout out to Ham Sha and Chris upfront and the guys in back did a great job Owen Vaunt and Austin did a great job getting my car fixed and out in a quick time
-
March 2024 by Jada Peterkin
Hamilton and shay we’re really amazing!! Helped me out with something and got it done super fast. I definitely recommend
-
March 2024 by Ty “Rell”
Great customer service. Top Notch place
-
March 2024 by Dale Giardina
If there was a way to give a SIX star review this would be it!!The crew at Dekalb Tire (Chris and Hamilton) took care of my van better than any Bep Poys could !!My caliper seized in downtown Atlanta (glad i wasnt on I-85 - divine intervention) and i had it towed to their shop.Arrived about 6pm ( The only night they are open till 830 - yep, divine intervention again) and i was on the road again by close with 2 new calipers and a set of tires on 90 days same as cash (yep, divine intervention yet again) as payday wasn't until the next day.Found out they were bought by Mavis Tire - so they now have a customer for life!!I can't say thank you enough to the crew!!!
-
March 2024 by Elizabeth Brock
Gabrielle was super helpful special ordering a few tires, really appreciated her friendliness and attentiveness!
-
March 2024 by Waverly Cole
Friendly, fast, helpful
-
March 2024 by Skipper Giardina
My husband was stranded and called AAA to tow him to their preferred shop. That shop didn’t have very good reviews. He searched for another shop nearby. He found Dekalb tirewithin 5 miles of where he was stranded. They had excellent reviews, and were open until 8:30 PM! Which was such a crazy coincidence it could only be divine intervention by God! We were waiting on an invoice to be paid by our client, and it did not post! The shop gave us 90 days, same as cash. I wasn’t there, so I didn’t experience the customer service. But my husband did. I am so grateful that the people at this business helped my husband. I cannot express the thankfulness and gratitude I have for this company. Thank you from the bottom of my heart, for taking care of my husband when we so desperately needed help!. I pray blessings for these people, and every great thing that they could ever experience. Every single one of these people.
-
February 2024 by Adam Harter
Great place to go
-
February 2024 by Derek Le
People were nice so Im giving a star for that.Whenever I go get my oil changed, I usually check to see if the skid plate is put back correctly due to a poor experience I've had in the past. Unfortunately this time around it wasn't put back correctly. I was going to go back to have it fixed but had somewhere to be, so I put it off until the next visit.The skid plate flew off while I was driving down the freeway. Luckily it didn't hit anyone, but you'd think they'd recognize that it wasn't put back properly and the safety issue it posed. I'd hate to imagine this level of negligence being done on something more critical
