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February 2024 by Scott A.
As a bank alternative very good. Avoid their retirement investment department like the plaque. Their mama fees are so much higher than any competitor. And recommending expensive fee based planning services for a client with less than 75k in his 401k - shameful
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December 2023 by Cutty B.
There has to be a lower score than 1 star for reviews. This credit union had us complete a mortgage application online. The next day, a loan specialist contacted us and went over all the information in detail. We submitted everything they asked for over a three-week period, only to be told that our income, which they knew from day one, was insufficient. You know what is insufficient? Delta Community Credit Union, your loan specialist who wasted our time and energy. We turned down several good offers as a result of your negligence and failure to do your job properly.
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December 2023 by Tracy Nevills
I just realized mobile deposits are limited to $1250.00. Why is the limit so low? This needs to be reviewed. Not everyone has local access to a DCCU branch location.
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December 2023 by Alexis Collins
Melody was my teller and it could not have been more obvious that she DID NOT want to be there. Her attitude was horrid. It actually kinda put a damper on my day! Everyone is allowed to not have the best day, it it would be wise if the tellers— the face of the bank— to act like they care even in the slightest bit.
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December 2023 by DimplestheQueen
This is one of the slowest branches I’ve ever been to in my entire life. The ATM barely ever works if it’s Monday just don’t go if it’s around the first of the month or the end of the month just don’t go there is no way to find out online if their services are properly working, I would not recommend.
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December 2023 by Rick T.
Really hate to say it after 50 years, but DECU has gone down in service, accuracy, website, customer service, and helpfulness. Used to be 5 STAR all the way. Carla had an attitude in her voice and should demand training for phone work. It can't be staffing - they pay top dollar - what exactly is causing their decline???
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December 2023 by Mary G.
This bank has been nothing but issues.... They suck. Save your time and do your business elsewhere
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November 2023 by Alexis C.
Melody was my teller and it could not have been more obvious that she DID NOT want to be there. Her attitude was horrid. It actually kinda put a damper on my day! Everyone is allowed to not have the best day, it it would be wise if the tellers-- the face of the bank-- to act like they care even in the slightest bit.
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November 2023 by ryan besand
Imagine a bank that hates it customers… I opened an account bc I live near the Virginia Ave location, directly across from Delta Airlines HQ. I assumed that ATM use would be no issue bc it’s a major branch. I was wrong. Routinely the ATMs are not working, and when they are, the lines are INSANE. Take your business to another credit union
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November 2023 by William B.
Made the mistake of getting and maintaining a credit card here. If you're out of state you're out of luck in paying the credit card before the credit is rolled onto your credit history . It takes a LONG time (5 days) to make a simple payment. Their system and way of doing things is grossly outdated. I'd close this P.O.S. account but it would have a severe impact on my credit score. Stay away. Use a reputable bank , or credit card company if you're in the market for credit cards.
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October 2023 by Lara Junco
Today I was there for picking up a new card that was already approved in another branch, but they ha been experienced some issues. I said that to the employee at Service desk and he told me that he will call me when next associate available. After 25 minutes and when I was next one, there were a couple of clients that just got there asking about something and the employee immediately pass them to be attended. So I was left there and the employee ask me if I nobody called me. What unprofessional service and this is the second time I have been worse attention at this branch. Worst place to go banking.
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October 2023 by Paul H.
Accuracy utilizing complete sentences with needed words is critical to the operations of any business and now here I am working for free for Delta while they have my bank account and their sponsoring Atlantis cop City 400 yards from my former high School where I had to listen to that God damn gunfire 5 days a week for 4 years Does a great job educating the staff to be calm kind and everybody needs home training like that Because serious mistakes are made money and time are lost along with customers No I'm not happy with that at all right now I had a magnificent flight with them I had a magnificent experience at my 62-year airport hartsfield Banking is not the same as their airline division and I don't think I'll ever fly their airline as a result never again they couldn't share with Mexicana I don't see me flying Mexican unless I must nor Air France No I didn't say what the problem was but it's in part a lack of education and public and private schools game boy smartphone culture and all kinds of stupid s***4 I did not curse or raise my voice at any customer service representation during the filming of this Cinema epic however a member of my church was killed on the Delta Atlanta to Orly flight It is getting harder and hard to find quality employees and the three-time small business operator and thank you
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October 2023 by Kelly R.
I had the pleasure of working with Ms. A. Johnson out of the loan department at DCCU. She was fast to respond and answered all of my questions. She made getting a loan for a new vehicle an absolute breeze. I recommend Ms. Johnson to anyone needing a loan!!
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September 2023 by Jennifer O.
I'm happy to have a local credit union to me and my mortgage percentage rate is much lower!
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September 2023 by Cassie T.
Opened an account online and logged in fine. A week goes by and all the sudden I can't access my online account. 30 min call to try to gain access, went through a myriad of verification all for me still not be able to gain access to my account. I was advised to call back. Called back and was advised to go into a branch to access my online account. Ridiculous. Asked to close my account as I just opened it and it was already a hassle. Can't do that either because I can't login into my account and customer service can't help I have to go to the branch. DCCU is behind the times on customer service, and technology. Never had this type of issue with another bank that couldn't be resolved over the phone. Why can't a customer service rep submit an account closure request?