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July 2024 by J F
I have been with this agency for some time. I've experienced some changes and needed to modify my policy. I called to get a quote to because I'm getting a new car and spoke to a young lady. The customer service skills are terrible. I was told that they would get back to me. (NEVER HAVE) I always have to end of calling them and following up with them about this important transition. Its always they have to follow up with the accounting department, which sounds like an excuse. I called to follow up, and still NO ANSWER. I am honestly considering another insurance company. Very unhappy customer !
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June 2024 by Plugged In ENT
I love them! Idk if the female agent is the owner’s daughter or niece but they have a great family dynamic type of chemistry in this office. I feel like I’m a part of the family every time i come. Really nice people.
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May 2024 by Rachanta Waller
They are so unprofessional and unorganized when it comes to paperwork. I did my part of what was asked of me. No one knows the correct answers.
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April 2024 by Antonett Johnson
This was one of the most unprofessional and unpleasant customer service experiences I ever had. The way the agents spoke and addressed my issue with my renters insurance was not only UNTIMELY, but rude. Y’all have a lack of customer service that clearly must start with your MANAGEMENT. I suggest taking your business elsewhere, as I did with a more courteous and PROFESSIONAL agent at a different State Farm office.
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December 2023 by Barbara Mitchell
Very good service response.
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November 2022 by Ronald Shelly
I really appreciate them over the years
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October 2022 by Theodore L Riddick Jr
Very Nice
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November 2020 by Totravelmobile Wells
Such a liar.
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September 2020 by Lisa Woodward
Very pleasant and very helpful
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April 2020 by Raymond Shelton
No one ever responded
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January 2020 by Richard Tynes
He was great just needed an agent closer to my home.
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December 2019 by Linds Hall
Will always call back to confirm a needed change or update.
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December 2019 by Meka Huck
Good customer service
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September 2018 by Delo Black
Despite what people comment I was referred to State Farm by a State Farm member. My experience was awesome and process no hassle. Cedric has been nothing but the greatest giving me great service and very knowledgeable when I call or come by. If I can't get Cedric. Derrick has always been helpful as well. Thank you for phenomenal service.
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September 2018 by Laura Glass-Hess
This is the worst insurance experience I've ever had. I've never spoken to Dewayne ever, and his assistants don't return calls or emails. They are downright incompetent when you do reach them. Every time I needed anything done, I had to call three times just to follow up. This guy is giving State Farm a bad name.
