-
December 2023 by zan
Eden was friendly patient and even followed up with a text. I Dior in Buckhead again.
-
November 2023 by Ji Kim
The best service ever. The manager, Kevin knows how to treat customers. I had the greatest experience here.
-
October 2023 by Gavrille Henry
had to exchange shoes and they had great customer service.
-
July 2023 by Eugenio Fumo
DiorRead our review guidelinesNot goodSavedWhen you walk into a Dior store and spend almost 1000 dollars for a pair of sandals, you are not just buying merchandise, you are buying an experience.It goes without saying that the product has to be great but everything else has to be on par, especially the service.I have shopped at Dior in other cities before and that is what I always got. Well, not at the store in Atlanta.My girlfriend wanted a pair a sandals size 38. They did not have them. They gave us a 39 to try because supposedly they wear small. Upon wearing them, we were told they looked great when in fact they were clearly too long and you could see that the sandal was far longer than the foot. That should have been a first signal. Either they are incompetent and don't know what a sandal on a foot should look like or they think we are. We were told they would get a pair of 38.5 shipped and it would arrive in 2 days and they would text us. we paid and left. After 5 days no texts, so we went by the store. We were told the sandals had in fact arrived but guess what!? They were size 39. Supposedly, they had shipped the wrong size. They told us they would have them overnight. The next day we were told that unfortunately they missed the UPS cut off time and so it would be on Monday. Another weekend with no sandals. No news until I inquired on Wednesday and we were told the sandals just arrived in the store. At this point, I asked to have the sandals shipped to my place which they agreed to do. Problem is that they send it with signature required when of course we work during the day so we missed UPS twice, despite one day we waited for them. Will chase UPS now and hopefully get the a hold of them hoping it won't be the wrong size again.Never again will we shop at Dior Atlanta.
-
July 2023 by julie ho
Absolutely amazing first experience at Dior thanks to Rachel D.! She was very helpful and took the time to understand my taste and style to find pieces that would compliment me. I left with everything that I came into the store looking for and more, and I couldn't be more satisfied. Thank you Rachel for your hospitality; to say that I am pleased would be an understatement.
-
July 2023 by Regina Hancock
What can I say....it was Dior. I thoroughly enjoyed myself for the 2 hours I spent browsing and chatting with amazing Dior representatives. They were top tier, high class, and answered all my newbie questions. They made my visit to the iconic store an event I will never forget. They made me fall even more in love with Dior, and that store/boutique is epic! Nothing beats Dior in Phipps. Everyone should go and bring your cash!
-
February 2023 by Le Quyen T.
I love coming here right after work since it's only 5 minutes away. Jasmine has always been nice to me and she always get me what I want. She even have her own tiktok account guys. Until next time!!! Peace
-
January 2023 by Tracy Dong
I went here Monday to buy a bag and they were really nice. They didn’t crowd and follow me around they kept their space until I needed help. I forgot the girl who helped me but this guy Javier helped me at the end and they were really nice.
-
December 2022 by Love Toya
The young man name Marcus in the shoe department. His customer service is amazing absolutely amazing.. Great customer service
-
November 2022 by Saira K.
Highly recommend this store. It's clean and service is excellent. Yes, it's a a fancy store with the big brands, but the people working there are respectful. There's a great selection of clothing, even if you're not going to get the top designer clothes. I felt intimidated the first time I went there but the service is welcoming.
-
October 2022 by Stephanie Maxwell
Love the versatility that Saks bring to your shopping experience. It has a little bit of everything.
-
October 2022 by Lisa W.
This store has great staff that are patient and willing to help you as long as it takes. The selections are Smaller than Manhattan but the selections are still great! It is clean, smells good, has clean bathrooms, and bright with great lighting!
-
September 2022 by Candi Gleason
Excellent customer service and a lovely shopping experience! They have a little bit of everything!
-
August 2022 by H Goodgame
What's not to like about Saks. Always a high end shopping experience. Always eye candy. Love the variety of designers.
-
December 2021 by Candace
The lack of customer service at this location is tasteless. Everyone in the store lack customer satisfaction. I’ve purchased a limited edition purse and the first time worn the paint has chipped in several locations. I purchased the purse in August abs have been dealing with them sense. My bag is still not repaired and they even lied about it being sent off for estimate. Here it is January (a whole new year) and they’ve still failed to make anything right . It’s honestly embarrassing to even have a Dior store here ! Never again
