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March 2024 by Big Bank
I went in yesterday 3–3-24 excited to buy some things for spring and a baby shower. I walked in and was SO disappointed, the store had nothing popping walking in. No spring clothes, just old looking winter clothes that was 60% off. The manger, a stud woman was very dry!! I pushed the button for help in the dressing room and no one came or showed up!! Please do better, I felt my time was wasted !!
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February 2024 by PACMAN
Worst experience at this location, the black lady working at the checkout, have a very bad and unprofessional attitude. Whoever running the place need to let her go.
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February 2024 by Jess Gilbert
This store fails to honor the current return policies stated on the website. I went in to return items today and the associate refused, and said they were clearance, which is all final sale. I checked my receipt and read the policy, none of the items were final sale or ended in .97 as stated in the policy. I had to contact customer service, who said the items were definitely returnable and that the store should accept them. I now have to return by mail and they are waiving the shipping fee. Waste of my time in having to go to the store and then contact customer service. Reading the reviews, it seems this happens to customers often
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January 2024 by D Jarrett
Awesome store, but hard to get help.
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December 2023 by Jacqueline Benitez-Alfaro
Faith stated she was the store manager and she refused a return although I contacted customer service 3 times and said the item was returnable. She was extremely rude, arrogant, racist, and unprofessional.
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December 2023 by YummyYemi
Loved this Express in Lenox. They have 50% off markdowns when I came in and got some great deals!
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December 2023 by Melanie Hoy
I’ve been shopping at express for 20 years. This is the worst experience I’ve ever had. I watched a employee annihilate a customer just for asking her if she worked there. I’ve never seen anything like it in my life!!! I would love to speak to a district manager. Gabby was super helpful even though her co worker was clearly unprofessional and should never ever work in retail or any customer service job. The dressing rooms were disgusting too.
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October 2023 by Kendra Thomas
The assistant manager Faith was extremely rude. I wanted to exchange an item for a different size and asked her to check to see if there was back stock of the size I needed. She gave attitude as soon as I asked. They ended up not having what I needed so I did a return. Originally I paid partially with cash and the remaining with Apple Pay. She returned my cash and I asked did she need my card present for the Apple Pay. She said this is all you paid. I asked her how was that possible why the cash return didn’t match what was on the receipt. She then gave me more attitude about it until she looked at the receipt in further detail to see it was automatically returned. This is my 2nd time having a negative experience with her and I won’t be returning to the store. This wasn’t the standard when the former management team was there and she is a horrible representation of the store in general.
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October 2023 by Jillian Ogundele
1. Fitting rooms are very dirty.2. I went to the store to exchange an item purchased online. I was switching pants an 8L for an 8R. The manager said she could not do an even exchange and that I would have to pay the difference because they were purchased on sale and the sale ended two days prior. I called customer service who even tried to convince her that she should be able to do an even exchange being that it was the exact same item. She still refused. I had to return the item and have customer service place the order honoring the sale price. The manager continued to say that online has better deals and better service so I will be shopping online only and staying away from the store which isn’t much help.
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October 2023 by Nikki Crowder
I love Express, BUT the assistant manager at your Lenox store needs some serious management training. 50 years, and this was absolutely the worst shopping experience I’ve ever had!! I don’t recall her name, but having her represent your brand is pure embarrassment!! I don’t remember her name, but she’s a black woman with a Bob hairstyle and had no shame saying she was the assistant manager. I don’t write reviews often, but this experience definitely deserves one. I tried to call back to get her her name and she was rude over the phone. SeriouslyPLEASE GET HER SOME TRAINING !!!!!!
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August 2023 by Lashana West
I had a last minute event and needed a colorful blazer. The clerk was super helpful eventhough the mall was closing in less than 10 minutes. Life saver!
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August 2023 by Isaiah Roberts
Tamara and the staff did such an awesome job assisting me today! I usually don’t shop at the Lenox mall location but now I will definitely be coming back.
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July 2023 by merlimed
Summary: closed dressing rooms on a Friday evening.I was shopping Friday evening picking out clothes to try on. The person inside even asked me if I need help but did not think to mention the fitting rooms are closed. After I finished I realized the problem and he told me they were short staffed and had to close them. I was the only person in the store and ended up putting every single item back on the rack altho I regret I didn’t just throw them at the employee. Really bummed, I’ve been meaning to buy clothes from here for a while but there’s no way I’m coming back to this store
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May 2023 by Alfreda Gilbert
The employees was so friendly. I went into the store to return some pant that I order. By the employees was being I walk out with three bags. I got some good deals very excited.
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April 2023 by Azeem Hirje
Ms.Cynthia provided us exceptional customer service. We will be back thank you we truly appreciate you!