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November 2023 by Matthew Krieg
For a climate controlled unit, the temperature is always 80 degrees with 75 humidity in the summer. They raise your rates every other month sometimes without notice. Doors are blocked all the time making it hard to get stuff in and out. Not a good option for long term storage, or if its something sensitive to humidity and temperatures.
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November 2023 by Shamoi Elmes
Title: Inadequate Climate Control and Damaged Belongings - Expectations Not MetRating: ★☆☆☆☆As someone who values the condition and security of my personal belongings, I find it deeply unsettling to write this review about ExtraSpace Storage. I have been renting a unit with them for the past five months, and it has been a disappointing experience that fell far short of the expectations set by the company's claims.One of the key reasons I chose ExtraSpace Storage was because of their promise of climate-controlled units. This was a crucial factor for me as I needed a storage space that could protect my items from moisture, heat, and other environmental factors. However, ExtraSpace Storage utterly failed to deliver on this promise.Despite the supposedly "climate-controlled" environment, my belongings were covered in mold and mildew. This damage is not only heartbreaking but also costly, as many of my items are now ruined and will need to be replaced. The distress I felt when I saw the state of my items was immeasurable.When I confronted the office about this issue, I was informed by a staff member named Monique that this was due to the sprinkler system. While Monique was wonderfully understanding, sympathetic, and apologetic about the situation, it does not change the fact that my belongings were damaged due to a problem that should have been avoided.I appreciate Monique's professionalism and empathy, but at the end of the day, my issue is with the company's inability to provide the service they promised. If a climate-controlled unit can't prevent my items from becoming a breeding ground for mold and mildew, then I am left questioning the validity of their claims.Unfortunately, due to the severe damage to my belongings and the company's failure to provide a true climate-controlled environment, I can only rate ExtraSpace Storage one star. I strongly urge potential customers to consider these issues before choosing ExtraSpace Storage for their storage needs.Note: unrelated but related. The insurance company is a third party company.It can be incredibly frustrating when insurance companies seem to fall short of the support we expect, especially in the case of dealing with mold and mildew damage. The primary purpose of insurance is to help policyholders recover from unexpected damages or loss, so when that isn't met, it's understandably disappointing. The suggestion to wash clothes affected by mold, instead of replacing them, seems to undermine the seriousness of the situation. Mold exposure can potentially lead to health issues, and it's reasonable to expect your insurance company to prioritize safety over cost-saving measures. It's crucial for insurance companies to provide clear guidelines and comprehensive assistance in such situations to fulfill their obligation to their policyholders.
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November 2023 by Hernan Piraquive
Monique was very professional and courteous. She got me the unit i wanted and was very informative throughout the whole process. As far as the facility goes, everything looks brand new and is in immaculate shape. I’m glad I was able to find this place close to my home because everywhere else seemed pretty ratty.
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November 2023 by Aleatha Spencer
I've had a unit here for 19 months and I must say it's been a very pleasant and safe experience. Location is great and it's a safe. The staff is golden ✨️. I'm so glad I chose this facility! Thank you Extra Space group.. You truly have gone the extra mile to show your care and concern! I'm a satisfied customer
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November 2023 by Diane McAdams
From the start with the rental, the customer service was excellent and continued until my move in to the unit. The facility was immaculate and the customer on site again was excellent. I would highly recommend this storage facility!
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October 2023 by Fancy Billion TV
Monique is awesome!! Great at multitasking and making sure each customer felt welcomed. I like quick and to the point.
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October 2023 by Tracy Allen
I previously had a bad experience, with one of the reps there. But coming in this morning and meeting the store manager Monique. She made the experience the best.I only received one rate increase in a year. and didn’t have any issues. Overall, it has been a great experience. Would suggest if you’re looking in the area!
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September 2023 by S G
Monique M. is the best! Super kind and informative. I was checking in for one unit and needed to rent another one on the spot. It all took less than 15 mins! Great location as well.
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September 2023 by Meredith Gertz
The customer service team is AMAZING. I left my cellphone on one of the moving palates and they made sure to get it back to me. Thank you Monique! You’re a life saver.
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September 2023 by Samson Frederick
Reese was amazing. So helpful and kind. This was the best place to store our stuff for 6 months. Every interaction was ideal, and I would recommend anyone to this facility. #purpledragons
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September 2023 by Andre Archer
Reese was amazing. She walked me through every question comment and concerned I had. She was very thorough and I HIGHLY recommend.
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August 2023 by Quadayou Bruce Thomas
Monique is extremely efficient. She is courteous and epitome me of customer service. She makes the storage area feel like it safe and secure extension of home.
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August 2023 by Melan Sydnor
I had an amazing experience with Monique. Despite her being busy she had a great attitude and I really enjoyed talking to her.
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August 2023 by Javia Belton
Monique was amazing and did a great job at helping me out with my unit today. will definitely be recommending to my peers!
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July 2023 by Ms Brinkley
The space was always clean. I never saw any bugs. Well lit, friendly & accommodating front desk staff. I recommend the memorial dr 30317 location to anyone : )
