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March 2024 by Megan Stewart
i came here 3 times to mail items out and it was a nice experience.
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March 2024 by Jamison Stirilng
I needed to ship to packages, so I went to this FedEx to get 2 domestic way bills. The store person told me they no longer keep them in the store. So, I went back to the car got the letters and cash to pay. The store person then told me they are not accepting cash. Needless to say my packages are not getting mailed today (I left my cards at home). I have never seen a business so quick to send a paying customer out the door by not having the most basic things necessary to operate a business. FedEx is getting as bad as the postal service.
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October 2023 by Q Unleashed
Denise is literally one of the nicest people I’ve conversed with! I love coming into a FedEx and having interaction because you don’t always see that and she went above and beyond so making me smile and set me up in good spirits for a big meeting so I appreciate you!
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February 2023 by Eryn P.
I was having a really bad day.. Jacob was courteous and helped me with a package that was supposed to be mailed at UPS. Instead of having me ship it at FedEx he kindly directed me to the nearest UPS. Service was friendly. I usually do the printandgo service and have 0 issues.
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February 2023 by Emanuel Lewis
Arrived to this store at 6:47p and found it was already closed, but the operating hours are 9-7. I stood outside till the employee noticed me (3 min).At 6:50 the employee opens the door to inquire about me and another person who was waiting outside what we needed. I asked if the store was closed to which she replied “No, we are not closed, but I’m only accepting drop offs. There were too many customers inside (2) so I had to close the door.” I replied I need a shipping label. She said that it would take her till after 7 when she would be able to do it. So she took the drop off and declined to let me in although I arrived well before 7p.This store is in a busy area and apparently just arbitrarily closed when they feel like it so you don’t know when it’s safe to come. It’s likely they aren’t opening early, but if closed 13 min before close, then maybe they are closed 15-20 min before close. Who knows.Don’t go here if you have anything important to ship. They don’t value you or what your shipping here.
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December 2022 by Dan Bryan
Generally don't post reviews, but the customer service is indeed horrible at this location. Employees are too busy looking at their phones, and not helpful in the least in helping to track package that was sent back after a 5 day holding period.
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December 2022 by Anthony King
Blocking a turn lane specially created to block people like them during the tower under construction. told me “they don’t care”
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October 2022 by Sam Tada
Horrible customer service. Absolutely clueless staff and it costed me extra $20 for no good reason. I don’t think they train their employees. FedEx is a pathetic service.
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June 2022 by Giles A.
Save yourself the hassle and go to UPS. FedEx is as unreliable as the titanic on an arctic expedition. It's actually astonishing how seldom they can successfully deliver a package.
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April 2022 by Keisha Blackburn
I walked into this location to use the rentable computer early April 2022. The computer froze while I was trying to navigate printing a pdf file from my e-mail. One employee at the front desk had me send the pdf to a fed ex print address, and I was able to print it out that way. I asked the same employee how to proceed, with printing another document, since the computer had frozen. I was told to turn the computer off and move to another computer to start the process over again. I followed instructions…..was not able to print the document on the second computer; but I was able to log off and get a receipt of my time on that computer. I went to the front desk afterwards, and asked for a receipt of my time on the first computer that froze. Jacob, the manager, first blew me off entirely; then he stated that I wasn’t charged for the time on the first computer that froze therefore no receipt could be generated. I bought a file folder and left. I called fed ex customer service number, and stated that I didn’t get a receipt for my time on rentable computer that froze. They then contacted the store, and spoke to Jacob, the manager, who reassured them that I wasn’t charged for the time in the computer that froze. Low and behold, I was charged $4.25 for use of that computer, when the charges cleared in my bank account. Bold-faced lie by management there; still no receipt from them.
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March 2022 by Sanjana Sampath
I went to pick a package that needed a signature and couldn’t be delivered at my home. The person at the counter was extremely rude. She asked for my tracking number and didn’t listen beyond the first four digits. She went and looked at the packages and said it was not available. I showed my tracking status that the package was ready for pickup at that particular location. She said it had to delivered. I even mentioned that it would say delivered only when it was actually picked up or delivered to me. She was under trained and I had to request her to check for it again which she did with a big attitude only to find my package to be there.Please train you employees to do their job!
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March 2022 by nmjabour
horrendous people working behind the counter - both d*** and unfriendly. if you see the black girl with the short, almost buzzed hair or the black girl with the braids down to her waste, you should come back when someone else is working.
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March 2022 by Artelle P.
I have always searched out a Kinkos/Fedex Store because of their "print-2-go" online document copy, print & send feature AND the customer service is knowledgeable, friendly and expedited! NEVER been disappointed especially in these times‼
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January 2022 by Skye Lin
Not sure if they discriminate agaisnt me. I needed help shipping a box of flower to New York and they refuse to ship my box. I asked why twice and was told the box was not up to par. Cool. I asked if they could find me a box from them to get it ship out. And they effortless said they don’t have a box. Not bothered going to just look over anything. This is a medium large size item. Not even an oversize item to be difficult to find. Looked at me then said “ we can’t ship it”. ?? I’m gonna give these peeps the benefit of the doubt that they are underpaid and not wanting to work.
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January 2022 by Monica Murdock
My name is Monica Murdock. I got a call from this FedEx shipment place about my package I’ve been trying to find for over a week now. The lady I spoke to didn’t give me her name and she hung up in my face after being rude and nasty towards me. I was very frustrated calling and was just trying to figure out where my package was after it being missing for days and she didn’t handle it professionally at all. Barely wanted to give me any information. She hung up on me after I got mean with her because of her attitude towards me. If you have a person like this working for your company she needs to be fired because this definitely has not been her first time being nasty to customers.
