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March 2024 by Chidike Ubani
Had my phone shipped via FedEx for trade-in. The short guy working there named Tre sent an empty box and kept the phone for himself. He was being very apprehensive and would not let me see him package the item. I thought I would be fine since I had a receipt and the item was scanned, I was wrong. Do not visit this location, the workers here are dishonest crooks.
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February 2024 by Sieeda Pickens
This is my second encounter with I believe his name is “Gordon or Gerald” in the last week. The printer in my building was out of order and I need to print a few documents. During that time he was sitting on the counter on his phone and proceeded to ignore me. So much so that another employee helped me instead.Today, I came back to fax the documents and Gordon (bald black guy) was there again on his phone. I asked him for help with the fax machine and he had a blatantly rude demeanor as if I needed to figure it out. The employees in general stay on their phone watching videos (because I can hear it while they huddle around). Yet, you can’t even come over an help someone who needs 2 minutes of your time!? These reviews are completely ACCURATE and I’ll never be back!The interesting thing is, I was so bothered by how I was treated I called my friend down the street who immediately told me before I even said anything that that place is full of rude employees.I’d to see anyone lose their job, but most if not all of them need to be gone.
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January 2024 by Theresa Kim
Incredibly rude and lazy slow service
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December 2023 by Tricia H
The worst customer service I’ve experienced. I didn’t catch the name but the bald guy that was there this morning was just rude for no reason. While I was in there he spoke with such an attitude with the other customers as well.My experience:When I walked in, I made sure to say that I had a large file to print of 700 pages and he led me to the self print. I was having trouble signing into my Dropbox and asked for help. He proceeded to say he couldn’t help me and that I needed to email it but bc the file was so large, I wouldn’t be able to get the files right away. I asked why and he said “well I could get busy at any point and may not be able to print so many. I don’t even think I can do it in one day” …. Mind you there was NO ONE in there. All the time he took making excuses, he could’ve started. I said Nevermind, left the store, called the ups which is literally across the street and asked if this was a task they could do. Not only were they much nicer in delivering, but they welcomed me and printed all of my documents within 10 min.Do yourself a favor and skip this store. Go to the guys at UPS across the street.
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December 2023 by Hana Syiedah
I would not recommend this location to anyone that has to conduct business. I went to this location to return my modem to AT&T. The store clerk "Chris" a woman was extremely rude and dismissive today. She did not greet me and was very cold. Then when I addressed her about her behavior she act as if I was the problem. Her attitude has to be one the worst! Very condescending and should not be at the front line of any business. She would be fired if she was my associate. This location would have a minus 0 if it was allowed. I will never return to this location.
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July 2023 by Kally Wu
Extremely rude customer service..don’t go there to get insulted
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June 2023 by Matt Jones
What others have said. Old technology, antiquated practices and poor customer service. I had to use them because of their proximity to my hotel but I would choose another printer if you are able.
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June 2023 by Devon Ackerman
Do not go here. Extremely rude and absolutely no help. Somehow managed to mess up a drop off package, I wouldn’t trust them with anything.
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March 2023 by Jodie Wyatt Wulf
Matthew really pulled some strings for myself and one of my clients. He did everything he could to help us with an urgent print job (when a file didn't attach properly to an online order), and communicated each step with us throughout the process. Thank you for your help!
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March 2023 by Ronald Rosenthal
Friendly and helpful customer service, made the process so effortless.
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December 2022 by Jermaine Cole
Don’t go here unless u have an hour to waste of your life. Went in to make three simple prints. The employees treated me like I was being hired to work there and didn’t make it easy and simple they should close there print services if it not profitable they were acting as if it was the biggest hassle to do something that took two seconds makes me miss 2008 when things were easy and simple nowadays u work for the place u shop out and there employees just look stare and judge u while being on their phones saying that they can’t fo anything and complain about not being paid enough
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September 2022 by Francesko The Artist
Treated with respect and kindness. Favorite location by far.Much love.-Francesko ART
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September 2022 by Katja D.
I used to come to this location all the time for a year because it's closest location to me. Never had a problem. I'm assuming there is a new management and EVERYTHING is a problem. Not only they refused to ship my package multiple times ( every other location has no problem to ship my packages), they are also very rude and totally unhelpful!!!! Don't waste your time using this Fedex location.
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June 2022 by Giles A.
Unreliable would be an understatement. I've never had a package make it to its destination.
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June 2022 by JR Hawkins
Horrible customer service, manager isnt helpful or friendly just tries to get you to spend more money after they destroy $2,000 worth of electronics. Go to any other location, one on Cheshire is helpful, efficient and less than a mile from this dumpster fire of a store.
