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December 2023 by Nina kebede
Ms. Deborah was pleasant, professional and very helpful during my visit to the bank, now for the 2nd time. She guided me through the procedure and helped me solve my issues. She is an asset to the bank.
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August 2023 by Tall Tales
I love the people at my bank, they are always so super helpful; kind, knowledgeable, engaged. I don't love that corporate sent me a text prompting me to leave a review. Stop texting me corporate!
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August 2023 by Joy Holderread
I just opened a savings account and the manager made time to help me with that. It was quick and thorough, he was pleasant and professional. Thanks
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March 2023 by Sherry Adams
Very good!! Thank you.
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February 2023 by Susan T
They have a change machine which are really hard to find. Anthony and Loi (tellers) are fabulous! Deborah is very helpful as well.
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December 2022 by DAHIANA PEREZ
(Translated by Google) Excellent ?(Original)Excelente ?
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October 2020 by Nathan Young
Abu was tremendously helpful and friendly. Great guy to work with. :)
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July 2020 by Beth Fuller
This is about the worst customer service I have ever seen. Bank somewhere else!
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February 2020 by Elle Hughes
This branch has been my local bank since 2006 when it was Fidelity Bank. I am pleased to see that even after the merger with Ameris that the same awesome and friendly bank clerks are there. I live 15 miles away and drive here should I need to go in personally, the folks here are so helpful.Today I needed to have my card replaced after misplacing and the very friendly Sandra made a new on on the spot. It made my life so much easier not having to wait a week for a new one. Meanwhile, I am having to wait for a new card from my other bank.
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December 2019 by D
I usually go to the Vinings branch, but went here due to convenience. And I must say I've NEVER had a bad experience at any Fidelity/Ameris location until now. I will never, ever set foot in this branch again. Their level of incompetence is absolutely astounding.
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August 2019 by Anthony Elder
Zach is awesome a great manager always helpful,
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February 2019 by S. L.
I would give 0 stars if possible. Withdraw your money, close all of your accounts, walk over to any other bank in the area and open a new account. This bank has stolen so much hard earned money from me through fees that it is heart breaking. They do not care about their customers.... only about stealing their money.
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December 2018 by Angie Jackson
The manager (Zach) is horrible. He has promised to call be back for 2 days about a check that has a hold but now won't even take my calls...this guy just doesn't care at all about his customers.
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October 2017 by Kiel Rennard
I have worked with many banks and this one really sucks. Especially the customer service. Was trying to do a title transfer from a different state and they had us going in circles. For days I couldn't drive my car because their customer service didn't want to do their job. Something that only takes 5 mins to do was not done for a week. "They made me take extra steps when it was not needed" stated by another rep of theirs. Luckily my loan is almost paid off.
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September 2017 by Robert Burek
Small branch bank with outdated ATM, and deposit system, but impeccable customer service. A better option for most needs than the main bank in downtown Decatur with the even worse traffic and less prompt service.
