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October 2023 by Lashawn Yarbrough
This location is a hit or miss some days it’s professional some days it fit the environment it’s in.
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June 2023 by Lisa Pluckebaum
DO NOT GO HERE. This bank is the worst. Waited forever to get a CD and the girl didn’t know what she was doing. Then I got 4 calls back to back from a manager two weeks later. Finally left a VM. It’s because her team member messed up. I would not trust this bank with my life.
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June 2023 by Taiwana Cofield
I put my trust in this bank and it let me down. Allowed someone to take over $4000.00 out of my account, and now they’re giving me the run around. Please do not open account with this bank
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May 2023 by Thanni O Thannni
Dear Fifth Third Bank,I am writing this review to express my disappointment with the service I received at your branch located at this location. I visited your bank to open a business account, and the experience was nothing short of frustrating and unprofessional.Upon entering the bank, I was greeted by a lady in the second room on the left hand side who informed me that she could not open a business account for me because I did not show her my CDL license. I was taken aback by this request, as I had provided her with all the necessary documents, including my certificate of incorporation, my ID, and my EIN, all printed right in front of her.I failed to understand why my CDL license was relevant to opening a business account. This request was unnecessary, and it only served to waste my time and cause me unnecessary inconvenience.The lady's attitude was also unprofessional and unwelcoming. She did not offer any explanation for her request and did not apologize for the inconvenience caused. Her lack of empathy and customer service skills left a lot to be desired.Overall, my experience at your branch was disappointing, and I would not recommend your services to anyone looking to open a business account. I hope that you will take the necessary steps to improve your customer service and ensure that such incidents do not occur in the future.Sincerely,
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March 2023 by Natalasha Thornton
The cascade location Bankers are so depressing and have no professionalism I was second and got jumped over and then when she didn't have any customers she never came out the office to greet and see if there was another customers waiting. The tellers were pleasant and very welcoming. While waiting don't hold your breathe for any refreshments. The guy came out and then went back in his office. I
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March 2023 by almendra parra
Worst bank experience ever . I really wasted my time coming here . First I was on hold for 30 mins (the time it took me to drive there) I got there and asked why no one answered because no one was there but me. I wanted to ask what I needed to cash my check because I didn’t have an account with them.Then I went through the whole processes of making a profile and at the VERY end she tells me there’s a $100( I’m guessing 10% fee) charge for cashing my check even though it’s from this bank…. THIS COULD HAVE BEEN AVOIDED WITH A PHONE CALL. The staff needs more training and you can tell people hate their job here . Not to mention the rude remarks made by whoever is in the back rooms . Trash of employees.
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March 2023 by Raven Virgies
Literally one of the best banks I have dealt with. I will only deal with this branch their customer service is impeccable. Zina the branch manager is so helpful and actually cares about your banking experience.
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February 2023 by Mary russell
I came in today to get my accounts set up and Ms. Zina and Ms. Nasline took excellent care of me. They were amazing! They need a pay raise.
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January 2023 by Cameron Cameron
This is New Year Eve Saturday call the bank to confirm today be open till 5 yes but when I drive all the way over there they're closed on internet it shows them being open but they're closed I don't know why we have so much technology it only takes a few minutes to update their information. Send out a general text message letting the customers know your banking hours before holidays during holidays excetera. Over an hour in traffic one way 2 hours to get back home ridiculous
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January 2023 by Dan E
Showed up to the bank while open. The door was locked, the teller could clearly see me. I got absolutely no response. Then someone else came and knocked on the door. And she tells us it'll be 20 minutes? I was already standing for 10.
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July 2022 by Tugrul Turkan
l use 5/3 Bank account for almost 3 years and made over $150k deposits to them and first time l wanted to cash a check and was only $1k. Teller took the check and went behind the door and immediately came back and she said check is not verifiable ( check was from another major bank !!!) and told me to use my online banking to deposit it. l left the branch and drove it to Sidney Marcus location. They deposit the check in couple minutes and was available in my account next day.
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January 2022 by Victoria Nunn
I passed an advertisement for this bank and decided to check them out. I scheduled an appointment and came to this location. I walked in, and the very nice teller in the front went to check with her manager regarding my appointment. In front of me, the manager told the teller to tell me that he can’t take me today and for me to come back tomorrow.. the bank was empty... it will stay empty if he keeps pushing away customers. She said he was leaving for the day. Obviously should know if he knows if he has appointments or not.
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November 2021 by Donovan Howard
All I can say is all the reviews are true.I shouldn't have even made the effort of coming here.
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October 2021 by Kay & Mook
This Bank Is Always Empty And They Always Acting Like They Cant Help You With Anything.
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August 2021 by Latresa Thompson
Not a great experience and will take the time to travel to another location that is a stand alone.