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October 2023 by Shanice T.
I will not be shopping at this location again. I purchased two pair of shoes. One was given to me at the time of purchase and the other was supposed to be mailed. I was fine with that. I walk to another part of the store and realize the shoes were cheaper online so I go back to the show department and the guy says no problem I'll get the discount for you. I should have known when I had to repurchase the shoes, everything was going to go down hill. I have receipts showing the returns and I even waited for the charges to fall off my account. Nope. They ended up being charges. Now, I'm having to dispute it all with my bank because these people are incompetent. Why is there so much of an issue for an item purchased and returned in the same day? Do better!!!
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August 2023 by H.M. Enterprise
Had a couple pairs ready to buy, but everybody was busy….talking to each other and scrolling through their phones. No customer service except the one guy that actually got the shoes…then disappeared to help another customer. They other three, well look at the photos. Smh.
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May 2023 by Shelly B.
It was like entering the end of a play. All actors I mean sales reps seemed like they were dragged in to work. Christmas here seemed like a humbug. One or two sales rep was carrying the entire team. C
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April 2023 by Sami D.
I didn't want to buy a couch online---I wanted to test it out first and I saw online that Macy's had a nice one. I went to the store and DW helped me---he was really easy to work with. They let me know the delivery date and delivery was no problem. They even called after to see if things were ok with the couch. I would buy more furniture here.
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September 2022 by Brittany D.
I was trying to look at sunglasses I said hi to the woman because I wanted help and she just looked at me and didn't say anything I'm pretty sure she was racist so one of my business was looking at the glasses one pair was very dirty so I was going to wipe them off with my shirt she yelled at me and said you're going to scratch them don't do that then she grabbed them out of my hand I said I didn't know you worked here and I'm not gonna let you yell at me like that so I left
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June 2022 by Nkenge G.
This Macy's is better organized than the Lenox location and it was known for its quality selection & fantastic sales. The deals were better than Dillard's (which no longer has sale days) or even Nordstrom's Rack. Two months ago, it would have been rated 4 stars.. Parking Park near the Chic Filet side entrance (furniture section) or in the covered deck. Or plan to drive in circles looking for a spot or walk a half a mile from your car. Customer Service IF you can find a cashier, they are usually helpful. Because they're absent, I'm often mistaken for an employee. I can be wearing yoga pants, if I have Macy's merchandise in my hands I will be asked where restrooms are. Expect a ridiculously long wait in the shoe department! Atmosphere The music is awful, the lines are slow, the fitting rooms are hot and dusty & it's hard to find items. One rack had women's suits (plus, regular & petites) with activewear, Xmas sweaters & PJ's! And there are racks of clothes that have been piled up from the fitting room & never returned. Layout Contemporary women's wear (jeans, active wear), shoes, perfume, furniture & menswear are on the 1st floor (mall entrance). Returns are also on the 1st floor. Women's dresses, suits, intimate ware and swimwear are downstairs with the kids' clothes. Kitchenware, bedding, household goods is upstairs. Ladies Fitting Rooms There's one fitting room that's large and well lit (with a long line if there's a sale). The other fitting rooms are the dark and the size of broom closets! Also, the mirrors in the tiny fitting rooms are obstructed by a built-in seat. Sales A month ago there were Last Act sections in every dept. where you could get brand names like Ralph Lauren & Calvin Klein for rock bottom prices! Ex. dresses marked down from $180 to $25. Now the racks are few and far between, the discounts aren't as steep & they are final sale. Macys now has a few racks of cheap, off-brand clothes for $13.99 and $21.99. Look out Ross, you've got competition! Returns 90 days on most merchandise, 30 days for Backstage (a cheap area in the basement at Lenox that reminds me more of a knock-off Marshalls). Last Act returns just went from 60 days to FINAL SALE. Macys Card An AMEX which can be used anywhere. Spending = $10 Macy's gift card rewards. Gift cards never expire & if you spend enough they'll mail coupons (exclusions apply). But if you're a minute late on the bill they won't hesitate to call the debt collectors! In short, Macys used to be a less expensive alternative to Nordstroms. But at the rate they're going, I hope they stay open. Macys needs to hire more staff & make all merchandise eligible for a return like every other dept store.
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February 2022 by Najha D.
As a preface, I want to say that my expectations when I shop at Macy's are generally ~pretty low~. This location has a pretty big selection, and overall everything seems organized. I was in there pretty much as soon as they opened, so I'm not sure if that changes as the day goes on. I passed by several employees, and not one of them uttered a word to me. Every single one of them looked at me, but said nothing. They greeted each other though. I didn't really care because I didn't need help, but still found it to be a little odd. Awkward. My biggest issue was that the fitting room was pretty dirty. Biohazard level? No. Keep your shoes on? 100% yes. I understand maybe a little debris here and there, but every fitting room looked like it hadn't been cleaned in a MINUTE. It was gross lol. Finally, I was ready to check out but couldn't find anyone to check me out. I circled around maybe three times before I found someone checking out another customer. Now I know pretty much everywhere is going through a staff shortage, so I didn't really blame them or care. Got some extra steps in, and the associate was very nice. Just something to think about it you do visit on a time crunch. Will I be back? Probably. Do I WANT to go back: No, but it's Macy's so it's inevitable.
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December 2021 by Davo W.
Wanted a coat. But there was a DJ spinning the tunes in the store. The volume literally drove me out. No big deal. Who wants customers like me anyway. Lets count it as a success guys. Don't change a thing. (Found a great selection of coats at Dillards)
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December 2021 by Shah Jahan Shuvo
New varieties but less discount!
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November 2021 by Shani H.
This is a nice Macy's. They have a huge selection and I never really have trouble finding anything in-store (especially if i've seen it online). My biggest critique is that they never have enough cashiers. I'm always searching for assistance in departments.
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July 2021 by Gayle J.
I went to the Macy's at perimeter and stopped by the Mac store Chloe and Malik had such great energy, very professional, and you can tell they were genuinely loving people. I recommend stopping by!
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July 2021 by Charice H.
I bought a mattress on 7/13/2021 with a delivery date of 8/3/21 his new bed came 7/17/21 so we had to wait two in half weeks for the mattress to arrive. My son has been sleeping on the couch waiting for his mattress to arrive. I received a message from Macy's stated your delivery date is schedule for 8/26/21 I called to see what is the problem why his mattress is not arriving on 8/3/21 as scheduled the rep had the nerves to tell me "well you bought it on 7/13/21" I told her I don't care when I bought it I was told my mattress would be delivered on 8/3/21 this sorry representative had the nerves to tell me well it's no guarantee you will receive your order, if I was told that in the store when I bought it I would have took my business somewhere else. I told the salesman my son new bed is arriving on 7/17/21 he will not have a bed to sleep in. He stated if you can wait two in half weeks we will have it to you. Now I'm told it's no guarantee you will receive your mattress as scheduled. I will never buy anything else out of Macy's I'm sick of these stores they need to close down.
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May 2021 by Kathryn L.
Fine Jewelry Department: Another visit back to Macy's to exchange the other two necklaces previously purchased & being assisted by Fouzia, the Sales Associate was such a delight. She & her co-workers buzzed around the counters assisting customers. In addition to their mask requirements, I appreciated the constant cleaning between customers, especially with people trying on jewelry. The presence of Hand Sanitizers is a positive overkill. Great sales for Mother's Day, go see Fouzia.
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March 2021 by Kevin C.
I came to Macy's to return a pair of jeans that I had purchased online. I went to the men's department and waited about a minute while three salespeople finished their discussion at the cash register. This kind of got me annoyed because they weren't even talking about work. I wasn't asked for the reason for the return. I showed my online purchase receipt and the return was completed with a credit back to my credit card all within a minute. It had been a long time since I'd been in this specific store, so I decided to walk around. All of the employees wore face masks, and many of the customers wore face masks, but used them as chin straps, and I steered clear of them. The store is clean, and I didn't notice any departments with narrow walkways or fixtures that were too close to each other. I saw employees walking around, but no one asked me if I needed any help until I walked into the furniture department. Wow! The furniture department is huge! Everything seemed pricey, though. Throughout the store, there were sales here and there, and Macy's credit card holders were eligible for even deeper discounts. Now I knew what someone meant when she told me that she goes broke saving money using her Macy's credit card!
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February 2021 by Reen K.
Social distancing, and face masks are required before entering and shopping here. I came in the Men's department to find my husband a Polo outfit. They had a good selection, but a lot of the items were shorts and short sleeve shirts. So I kept looking and finally found a really nice Polo sweat suit. Also, I found him some Polo jeans and a Polo hoodie. The total was $495, so that was pretty decent for Polo attire. I didn't find me what I was looking for, but I will visit another day, soon.
