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January 2024 by Katie Curtis
Mike at Firestone is very knowledgeable and has great customer service. We have been taking our van to this location for over 3 years and have always been satisfied. They are honest about wait times and are great about recommending an appointment time if you call in advance. Highly recommend this location - used for oil changes, alignments and new tires.
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January 2024 by Jill Backman
Took my car right in, excellent explanation, service of tires nice service representative too: courteous, kind, efficient and empathetic
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December 2023 by Kty
Met Michael today and had an awesome experience. I had a flat tire, something I have often driving around Atlanta. I appreciated they told me about my sensors, only one was out, which is the one that had the flat. Another shop, Apex Auto in Stone Mountain, had quoted me for all 4. Turns out, Firestone says they have a diagnostic tool/ codes that told them which one needed replacing.Thank you so much for doing the dual plug/patch because it's what I prefer to have and didn't know you offered this service until today. I ll definitely be back and recommending you to my friends and family. ?
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December 2023 by Scott Tatum
What Cluster! I make an appointment and show up 20 minutes early and drop my vehicle off for an oil change and tire rotation. I tell them I will wait for the vehicle. After having the vehicle for an hour, they still haven't touched it. I ask them when they are going to get to it and why they didn't tell me they were running behind when I first came in. They say that I next and maybe they can get to it in 20 minutes. It is an hour service so I would have to effectively wait 2+ hours for my one hour service. They offered no apologies, no explanations as to why they had not started on it. If you can't be professional enough at the front end, how can I trust you to work on my vehicle. Needless to say, I asked for my keys and left.I have used Firestone Complete in other states for different vehicles. This experience tells me that they just can't be trusted. I'll be finding a more trust worthy shop. Good bye Firestone!!
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November 2023 by Gabrielle Miller
Probably one of the worst oil change experiences I can remember! I was so excited to book an appointment on their app, it’s very nice and easy to use. I made the appointment for 5, but left work early and we made it a little before 4:30. They took us early which was great, but it took me obnoxiously waving to the employees for a few minutes for them to come inside from the garage to greet us, other people were waiting as well. The employees I had to flag down were not working on cars and were very clearly having a long and chill conversation. We waited what felt like forever, but they did have coffee. During that time employees came in and out, one guy was nice and made conversation. One just stared at everyone waiting while they walked to the bathroom, then as an afterthought said “Y’all need anything?” Or something like that. YEAH, MY CAR! lol My receipt says our time in and out was 4:27-6:17, which is ridiculous for an oil change and “car inspection”. My boyfriend stepped out for air and said 4 employees were standing around talking and didn’t move until they saw him come out and look at them. YIKES. Customer service is not what it use to be AT ALL. I’ll stick to Express or Take5 honestly. Maybe it’s just this location, but it but a sour taste in my mouth for Firestone. A plus was that the coupon I wanted to use didn’t match the oil my car took, but they still found a coupon for me! Oh, and my oil change light was still on afterward as well, so I have to get that turned off. Hopefully the work was actually done!
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November 2023 by Anuradha Ghosh
Please do yourself a favor and avoid the Firestone on Druid Hills like the plague. They are unprofessional and dishonest. They gave me an appointment at noon on Sat and so I took my car in. All smiles, they assured me it would be dove by 6pm. First lie. I ubered home and waited for the call to say car was ready. No call. Finally at 5:15 I called them only to find out the car hadn’t even been looked at. After I lost my cool, I was told I could pick the car up and bring back on Sunday. Better believe k picked up my car again ubering out of pocket and will never take it back to them.They are terrible. Read other people’s reviews too and you will see. I read reviews after this incident and was shocked. Firestone should be boycotted and forced to close its doors. They are terrible. Take your car to Mavis instead.Only giving one star since no star is not an option
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November 2023 by Vivi O
Business is businessToo Long, Didn't Read: Firestone Complete Automanipulation on Druid Hills will manipulate the well-being of your car, and take their sweet time with it, too!Took my car back to firestone after noticing a funny sound coming from my car after they did my oil change last week. Turns out it was the muffler of my exhaust making that terrible noise, fair. I didn't learn this, however, until they did a general vehicle inspection and I learned my steering/suspension, brake pads, and wheel needed to be repaired, aligned, etc... apparently. They don't do exhaust work so they recommended I go somewhere else to get that done. 'OK'. Called my dad (I'm a young lady) to let him know what was being recommended after I gave them the go-ahead to start working. At second thought, we decided getting the exhaust work done first would be better. Within 5 minutes of calling Firestone back to stay "never mind, we will do exhaust work first before coming back to you, and that I'm coming right away to pick up my car," I'm told that I need to give them a few minutes to put back what they've taken apart. ...ok... I arrive to the store about 15 minutes later and my car is still mounted. 'Fine, they probably need to screw some things back'. But the guys are out there laid back, joking and laughing. (This is where I start to regret trusting such individuals with the care of my car).One hour later, I see that my car has been put down and another 30 minutes goes by before I have to get up myself and get the attention of someone up front, who then goes out to ask if they're done working, to which a worker swiftly grabs the keys and drives my car up front. 'Hmm, if it was that easy, why did I wait that long?'...Now, here's the kicker. My car WOBBLES now over speeds of 30mph! And my brakes are now *actually* TRASH! Feels like my wheels are going to fall off and I have no control over my vehicle. Why was my car "taken apart" then "put back together" in worse condition? What kind of "auto care" is this? Why would you put an innocent person in danger like that? What makes you think I'd come back and say, "oh no, looks like my car is worse, please fix it for me and I'll give you money".I will not be returning, because business is business and the business done here is that of evil. Make sure to come off knowledgeable and intentional, otherwise they will put your life in danger for the sake of business.
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October 2023 by Joey F.
Very disappointed with this Firestone overall. The reviews are all true I would avoid this place like the plague. Went in for a simple oil change and maintenance. Got home and found my old taillight next to the gear shifter with cracks in it ready to shatter and cut my hand at any moment. I also looked at the invoice and I saw that my battery needed to be recharged. That would've been nice to know when I payed or even better during the two times they called me to let me know they are going to do more work and charge me more! Overall if I could give this place a 0 I would, save your money and go literally anywhere else!
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October 2023 by Gabby M.
Probably one of the worst oil change experiences I can remember! I was so excited to book an appointment on their app, it's very nice and easy to use. I made the appointment for 5, but left work early and we made it a little before 4:30. They took us early which was great, but it took me obnoxiously waving to the employees for a few minutes for them to come inside from the garage to greet us, other people were waiting as well. The employees I had to flag down were not working on cars and were very clearly having a long and chill conversation. We waited what felt like forever, but they did have coffee. During that time employees came in and out, one guy was nice and made conversation. One just stared at everyone waiting while they walked to the bathroom, then as an afterthought said "Y'all need anything?" Or something like that. YEAH, MY CAR! lol My receipt says our time in and out was 4:27-6:17, which is ridiculous for an oil change and "car inspection". My boyfriend stepped out for air and said 4 employees were standing around talking and didn't move until they saw him come out and look at them. YIKES. Customer service is not what it use to be AT ALL. I'll stick to Express or Take5 honestly. Maybe it's just this location, but it but a sour taste in my mouth for Firestone. A plus was that the coupon I wanted to use didn't match the oil my car took, but they still found a coupon for me! Oh, and my oil change light was still on afterward as well, so I have to get that turned off. Hopefully the work was actually done!
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October 2023 by Julia Robinson
I have been coming to Mike and Ben for years...before I could even drive, because my mom would go to them. They have always treated my mom, my brother, and myself with respect and honesty about our cars. We trust no one else as much as we trust this firestone location with our cars. I am just so thankful I know I'll be taken care of and not taken advantage of.Thank you to Michael and LaLa too! They are very professional and welcoming every time we see them too❤️
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October 2023 by Lovie
Very disappointed with the service and lack of functioning equipment from Firestone. I paid more than $2000.00 to get my AC fixed and had to return it once because it stepped working. It has stopped working once again and I was told that the machine used to check the AC system is out of service and it is unknown when the part when will available.I don't understand how any business functions in this way. I was instructed to call around town and find another location. Firestone is not living up to their mission statement of being "Positively involved in your world — offering not only the best customer service, quality products and the right solutions for your auto care needs."The manager should've ensured that their team offered better solutions of having the recommendation for another store to perform a service that they can't due to a mechanical delay. Additionally, I called three other stores who stated that that they don't have an AC Technician on their team to do the job I need performed. It's a shame that I have to drive so far from home and can't get this done at my neighborhood Firestone.
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September 2023 by Jill F.
My first initial visit to this location went well. Several days after having wheel bearings on right passenger side repaired I started to notice problems with my car I didn't have initially. Issues with my brakes and tires. When I returned to speak to front desk regarding brakes he stated " the brakes aren't related to the bearings" this isn't true the brakes are related to the bearings. I have top quality tires on my car that are less than 1 year. After visiting this location I noticed a slow leak in 1 tire and I have another that I don't seem to be able to let the air out so they are balanced.while sitting in waiting area I noticed women coming back to complain of their repairs. I will not frequent this location again. I question if they have certified mechanics. The guy at the front desk is condescending to women and over talks you.If you are a female don't frequent this location.If you look at reviews on yelp it appears their service quality has gone down in the last year.
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September 2023 by Teoviona Lewis
The worst experience of my life!Please go somewhere else! I took my car in yesterday to get an oxygen sensor replaced and now my car is completely messed up, my A/C won’t work, my sunroof or windows won’t roll down anymore, they over charged me. The workers were so rude, literally besides one man, but he wasn’t there during pickup, absolutely had the worst service I have ever received, and on top of that it was the “service manager” I was speaking too.I will be making a claim to my insurance, that’s how bad is it, please save your money! Try Midtown tire or Motor South!!Services: Auto engine diagnostic
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September 2023 by Rujul Parikh
Great service and feedback. I had prompt timing for my appointment for a free brake inspection, and was not forced to purchase or add-on unnecessary services. Great customer care!
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September 2023 by taleigha coley
I mostly go here because of the associate Lala. She always helps me understand what is wrong with my car and she is super friendly. The other staff is also helpful. I have spoken to Mike a few times and he has also been very helpful. They always take care of my car and definitely help me understand the process
