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November 2023 by Tim Hollis
Horrible bank. Closed my account. Not convenient and wanted to charge me $7 to have my final statement mailed to me after my online access was eliminated when I closed the account. Bank cannot issue replacement debit cards onsite either. Archaic banking at its best.
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September 2023 by Zeyad Hassan
What a kind and pleasant staff! They are so so nice!
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June 2023 by Ro
Where do I start???? been banking with this bank for 10 year+. AT This is the only location where the tellers are rude and the bank manager is an incompetent liar in my opinion. I see from other ratings the horrible experience I had is pretty much the norm for them. WILL NOT BE BACK! Might change banks just from the ridiculous experience.
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May 2023 by Devin Potter
I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.
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January 2023 by Daniel Jenkins
This is was by far the most disgusting form of racism I have ever experienced. As an African-American/Cherokee Native, I was turned down for “not being part of the community”, and “I did not know the history of the bank”, his words not mine. The black woman teller was extremely delightful and helpful, and whoever the account manager is, I will be pursuing further legal action against you and your branch. Please, if you can try not to bank with this particular branch.
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September 2022 by Keisha Fowler
Some of the staff seems a bit incompetent . Visited this branch on two different occasions to handle some things for my business account. Both times I was told wrong information and turned away. The second time is what really vexed me. I needed to deposit a business check. Unfortunately, the issuer of the check listed my business name incorrectly; it was issued to "business name INC" instead of "business name LLC." They would not accept the check. I even called the home branch where I opened my account (and whose staff knew me VERY well) to verify myself and my business but the teller at this branch still would not accept it. I let her know that not depositing the check would inconvenience my client and that I flew into Atlanta specifically to transact business with the particular business check for a particular client. The teller did not care; she made no attempt to help or oblige me- not checking with a manager to see if she could do anything- nothing. Interestingly enough, for the both times I went to this branch to transact business and was told the wrong thing, I'd go to another branch and they'd oblige me with no problem. I love banking with First Citizens Bank without a doubt. But the people at this branch let their incompetence and lack of desire to actually work for their customers benefit- lead. Go to another branch.
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September 2022 by Alan Loper
Great customer service
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April 2022 by Constance Collier
Friendly and greeted me upon entering the door and was able to give me the information I needed.
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January 2022 by Britney Wagstaff
Tashema and Sonya are hands down the best bankers I have ever had the pleasure of working with. We have weekly cash deposits and change orders that are rather large. They always greet me with a smile and they remember little aspects of my life and follow up on it while I am waiting. It is really sweet. PLUS they are FAST and efficient as well. It feels like they are a part of my family and they always take good care of us. I love banking at this location and highly recommend it to anyone looking for a new banking experience.
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August 2021 by Byron German
Management here appreciates you wasting time.
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December 2018 by Kate Stice Stewart
Awesome group- they go above and beyond. We are a super complicated customer and they always help us with whatever we need. Definitely recommend.
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June 2017 by Tamanna Goware
The personal bankers are not so friendly. The service is closed on Saturday's. It has a just right size parking lot behind the building.
