-
June 2023 by Yvonne Pippin
I have been a customer of First Citizens for 5 years. When I moved to ATL three years ago, this was my closest bank. A few months ago I got married. I came into this branch to change my name on my checking account and credit card. They told me they would send new cards with my new name. A few days later, I got the cards with my maiden name and the same card numbers. I went into the branch. They were confused about why that happened and tried again, this time expediting the cards. A day later I got the cards, again with my maiden name and same card number. I opened my bank app n realized I had been charged $35 for the expedited fees. I returned to the bank n they had no idea what happened or why I was charged and not them. They tried to issue new cards n refund my fees. This happened FOUR times. They kept charging my account n sending additional cards. I called corporate and they couldn't help me, told me to go back into the branch. Finally after 4 tries, and hours in the office waiting and on the phone, they sent me cards with my correct name. When I went to activate the credit card, I noticed my account was closed. I called and was informed they thought they had to close my account and open a new one to get my new name on a card. This credit card has rewards on it. Also, they had not refunded the expedited fees. And as well I had returned some online purchases and they went back on the closed card. My credit score immediately plummeted and when I called, they were powerless to refund any money. Essentially they have stolen over $300 from me in returns, fees and rewards. No one will help and they keep saying they can do Nothing. Corporate tells me to go to the branch. In addition, I started a new job and would need to take off work to go to this branch and talk to them, in vain as they act helpless. I plan to drive to a different branch n close my checking account on a weekend. I will be telling everyone to avoid first citizens. They lost a loyal customer from their gross incompetence and thievery.
-
October 2022 by vitos1965
Rude and unhelpful at the Decatur location
-
March 2022 by Ashley Bettis
Closed on the weekend and then the entire building is closed 1130-115pm. Get real. People have jobs from 9/5 . I’m switching banks ASAP!
-
February 2022 by Alvin Smith
I went to deactivate my acct because I was unaware that I still had an acct with money on at this bank I made a deposit then I asked for help to reset my online mobile app and update it with the correct contact information because you can’t access the mobile app without it first verifying thru the number attached to the acct I’m the only customer in the bank and I mean the only customer there and the banker there said she was waiting on a customer to show up so I would have to wait until after them we are talking about a customer that has not even showed up to the bank yet I was trying to figure out why I stopped doing business with this bank years ago it’s all coming back to me now it was the customer service that made me leave in the first place
-
May 2020 by Paul Piwinski
I would like to express my appreciation for the service I just received today from a Miss Shakira. I’m looking to open up a new business account and personal account and if the everyone is as friendly and helpful as she is I will be opening my new accounts with First Citizens Bank. Bravo. Well done!
-
April 2020 by Kaheho
I needed help, and had lots of questions on my account, on how to transfer from a business account to a personal account. Pat answered and was unable to help, also it seemed she was overwhelmed by my questions and couldn't help or answer any!! Called back again and felt I got the wrong info, and she brushed me off! I called sandy springs branch and they were so helpful and polite & so eager to help, definitely Night & Day difference!! Thankyou sandy springs branch!
-
August 2019 by Mansi Shah
Horrible customer service. No help. They connected by business debt card to my personal card and wouldn't even return the fees back to me for their mistake. The accounts are free for a reason. Spend your money with Chase.
-
February 2018 by Tamanna Goware
Good customer service, neat office and professional staff.
-
January 2018 by Jefferson Morgan
Good service. Would be better if they were open on Saturdays.
-
January 2018 by Doris Young
Poor customer service don't go here
-
October 2017 by DOC Livingston
Love it
-
September 2017 by Peter Horvath
I only had good experience with First Citizens Bank. Jasmine Black is the most amazing banker I ever came across! Professionalism, excellent customer service, and attention to details! You can trust them! Ask for Jasmine!
