-
December 2025 by Silvestre Leal
I had an amazing experience with the customer service here. Warren and Ana were incredibly helpful—friendly, professional, and attentive throughout the entire process. They went above and beyond to make sure everything was taken care of, and I truly felt valued as a customer. Thank you very much, Warren and Ana, for the awesome service!
-
December 2025 by Krissy D TV
Please ask for Ivy she is the best. She helped me pick out my whole bathroom. Thanks IVY❤️
-
December 2025 by Tab Brown
Chieu jew was tremendously helpful, friendly, and knowledgeable. We look forward to working with her again.
-
November 2025 by Lauren DeVingo
Had a great experience at the Kirkwood location today - Phoenix assisted me and she was super helpful!
-
November 2025 by Tolu Ola-Odudu
Ana was extremely helpful! I stopped by during a busy time, but she still took the time to assist me, show me around quickly, and make sure I had everything I needed. She even came back to check on me multiple times. Her customer service was excellent, and I truly appreciated her patience and attentiveness.
-
November 2025 by Sidney Weatherly
I am extremely disappointed with my experience at Floor & Decor. I recently spent thousands of dollars installing their “waterproof” LVP flooring throughout my entire home — nearly 2,000 sq. ft., including the kitchen and bathrooms, exactly as their team recommended.
Despite being assured the product was truly waterproof and appropriate for these areas, the flooring buckled, bubbled, and began trapping moisture shortly after installation. I had my insurance company inspect the issue, and they confirmed there were no leaks in my home. Their moisture reader showed that the flooring itself was holding water, and when it was removed, there was mold underneath — a serious health hazard.
Because mold is dangerous to breathe, the flooring had to be removed immediately. Yet when I contacted Floor & Decor for support under their lifetime residential warranty, I was told the warranty was voided simply because the flooring was removed — even though removal was required for health and safety reasons.
To make matters worse, the representative handling my case (Matt) was dismissive, repeatedly cut me off, and refused to allow me to submit photos, proof of installation, insurance reports, or documentation. I was not offered any investigation, partial refund, or even the courtesy of reviewing my case.
I trusted Floor & Decor, invested heavily in their product, followed installation guidelines, and now I am left with ruined floors, mold exposure, and no accountability from the company. This experience has been devastating, and I would encourage anyone considering their “waterproof” LVP to proceed with caution and thoroughly research their warranty limitations.
I sincerely hope Floor & Decor reconsiders their customer service approach and honors the warranties they promote.
-
November 2025 by Daniel sodo
Channice John and Kieve was great 👍
-
November 2025 by Kevin H
Always able to get help as soon as you hit the door.
-
November 2025 by Kat
Tamika was amazing! She was so professional. She made sure we had everything we needed for our project.
-
November 2025 by Darrell Kimbro Jr.
Awesome customer from Tamika!
-
October 2025 by EJ
I absolutely love the store on Memorial Dr. Tameka is so personable and nice. I have encountered her on several occasions and she has always been so helpful. Until next time, Tameka.
-
October 2025 by Jason Irwin
She was great!!
-
October 2025 by Amberly Grier
This was my first time shopping at this Floor & Decor location, and I had an excellent experience thanks to Chieu S. She was extremely helpful, kind, and personable, making the entire process smooth and enjoyable. Chieu has impeccable taste and offered great options that really suited my needs. Her outstanding service truly stood out, and because of her, I will definitely be returning. Thank you, Chieu, for making my visit such a positive one!
-
October 2025 by Kenneth Rhyne
Awesome!
-
October 2025 by Johnny Brown
Did great
