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November 2023 by Ms Smith
Worst return service ever in my life by employee at return desk wearing red braids. Very dismissive, disrespectful, rude. I asked another employee name Ninja for a manager and both employees looked at each other and Ninja meekly said she didn't want to get involved and denied my request to speak to a manager. Horrific experience. Beware of this location.
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October 2023 by Gerald Goodman
Sandra was outstanding. If you're looking for tile, flooring and decor. Go see Sandra, she made selecting tile for our bathroom easy and no pressure. Amazing!!!!!
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September 2023 by Areksen Hassen
This employee named “Natalie Springer” was a very nice and helpful person as I was looking for a new floor for my master bathroom. I really recommend for others to be be like this employee I met today. Most are very disappointing and I do not appreciate it.
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September 2023 by A Zhigg
My friend, Regina, and I were looking at different tiles for a DIY project she wanted to do. Dennis was very friendly and helpful in answering questions and moving heavy boxes!Regina will definitely be back for more tile! 10/10 service!
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August 2023 by Aria Higgins
My friend, Regina, and I were looking at different tiles for a DIY project she wanted to do. Dennis was very friendly and helpful in answering questions and moving heavy boxes!Regina will definitely be back for more tile! 10/10 service!
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July 2023 by Patrick B.
Just wanted to thank Tirreyon Norfleet at the Brookhaven store for being so kind and helpful with my order. She went above and beyond to help me get exactly what I needed. Great job Tirreyon!
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July 2023 by Ladi Tee
Don't expect any employees to assist you with finding anything at this location. You are on your own in this store. The customer service is non existent. You leave with the distinct feeling that no one cares about providing service or helping customers at this store. Every time I go there I usually leave the same way I came....with questions but no answers or purchases. I do not recommend visiting this store. It's a total waste of time unless you are completely self sufficient in acquiring your own merchandise in the store without needing ANY assistance!!
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July 2023 by Desmond Howard
Great customer service with very helpful and friendly staff.I’ve been to the store a few times now and each time have been helped by a different member that has taken me to see what I need and has explained the product to me.I will be going back here when I need more flooring. Thanks for being as solid as the floors you sell!
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June 2023 by Khayriyyah Suluki
I came in today to purchase materials/ Flooring and Ashley and her partner in crime Danny were AWESOME ?!!! I can’t thank them enough for their help!!! Mark the manager was of great assistance in closing out the sale!!! I will definitely be back?☺️?☺️
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June 2023 by Landry Johnson
My husband and I just bought our first house and we were completely overwhelmed by the updating process - we met with Justin Cooper, a design consultant, for some guidance and it was the best decision we made! Justin was INCREDIBLE, so kind and patient with us through the entire process. He was very knowledgeable in all things tile/grout/etc. - we are so grateful for his help! We met with him a few times and are so pleased with our decisions. Highly recommend not only this floor and decor, but Justin 100%!
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June 2023 by John Moore
This is always a great place for shopping. I really enjoy just walking around to get ideas when I am ready to start a project. They offer many choices in types of flooring. The time choices are incredible. The displays are well done. Staff are friendly and helpful.
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June 2023 by Dennis M.
It's generally impossible to find anyone to assist you at this location. As soon as I approach a staff member that is talking to other employees doing nothing, they are run in different directions.
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May 2023 by Paul Jones
Over the past few years I have come to expect little to no customer service at home improvement stores. I have done my homework prior to going in and downloaded apps to help me locate what I am searching for upon arrival at the main establishments.Today I had the pleasure of having Norm assist me in my endeavors for my bathroom renovation. His knowledge and super awesome attitude made this venture a pleasure. Having more people like Norm around would make shopping for supplies so much more enjoyable. THANK YOU NORM!!
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May 2023 by Tashi E.
Good selection and pricing, but beware if you purchase tiles they import. Their Pure glass tiles come with zero installation instructions. Every blog and message board I've read on the topic encourages consumers to cut bait if a tile manufacturer offers no installation instructions or guidance. I purchased tile and products to install my tiles and the salesperson guided me to the wrong mortar and told me trowel size doesn't matter, as it only helps determine how much mortar to buy, which is patently false. I returned the mortar without issue and found another more knowledgeable salesperson to confirm what my research had found. Separately, the care/maintenance and usage guides posted on the Pure wool 3×9 glass tile product page do not offer specific product guidance. F&D's product support approach is lazy, hands-off and disconnected. They claim they don't provide instructions because they assume only professional tile installers will work with their products. They can't be serious. If so, then WHY not sell only to certified tile contractors? The box also contains no guidance or instructions. I found a how-to video on their website for a similar project using the same tile, but when I called the store to ask if the tile size was right for my project, they recommended a different trowel size with the disclaimer that they can't be sure and recommended trying to find guidance on YouTube. Overall, inconsistent knowledge base across their "pros" will lead you down a disastrous and expensive road if you dare to do anything yourself. I may end up returning the $1,600 worth of tile and materials I bought from them and instead buying a comparable tile from Home Depot who helps doers get more done and provides adequate product info from the manufacturer for nearly every product they sell.
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April 2023 by b b
I’ve been visiting several tile shops, I spent hours on Pinterest but couldn’t finalize my bathroom and kitchen tile project until I met Andrea. She is such an amazing woman. She helped me to combine wall and floor tiles. She gave me great ideas and listed everything down for me. I couldn't believe that everything was done so easily. I really don't know what I would do without her. And it was great to find professional help without any fees. You are the best Andrea!