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June 2024 by Katie F.
The fact that Home Depot still carries and endorses Jeld-Wen windows when there are thousands of complaints on Yelp, Better Business Bureau, Reddit, and Houz is unconscionable. The screens don't fit. The glazing is all over the window. Go ahead and order double hung flanges on your picture window - you still get the same frame for sliders so you have this channel that collects dirt. We have called Jeld-Wen about these problems and they say there is nothing they can do, "the screens just don't fit" and "it's our manufacturer".
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April 2024 by Latonya O.
The customer service staff inside the store are some of the most unprofessional people I have ever witnessed. They are not there to help or be helpful. The level of foolishness- from yelling at each other, laughing and "horsing around" while I stood there waiting to be helped was awful. When they finally do acknowledge you, their demeanor is rude- as if how dare you bother me here at work. This happened on three separate visits to the store- not an isolated incident.
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November 2023 by Juanita H.
This location sucks. Order two items online for curbside pickup. Went to pick up my items and no one ever brought items out. Had to call store. Finally they came out with only 1 item. When I asked where my second item was she said they canceled it because they didn't have it. I went back to the website and it is still showing 39 items in stock. They are so lazy and don't know how to locate items. Beyond ridiculous and disappointing. Do better.
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September 2023 by Ashley K.
Will never return to this store thanks to the employees up front who have horrible hygiene practices that could put immunocompromised or elderly in harms way. We needed assistance at self checkout today and a young blonde woman came over to us chewing and licking on two of her fingers, and without stopping to wash her hands she started grabbing our merchandise and touching all over the self checkout screen! I called her out on her disgusting sanitation and she just stood there and stared at me like a space cadet, no words. This is how illness spreads and I am so disgusted I will never be back to this location. Will be reporting this to the manager as well today. Also when I asked for hand sanitizer there was none available. Now I have to wipe down everything with Lysol wipes when I get home to get whatever possible germs she has off.
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July 2023 by Brenda G.
This, Home Depot needs to do a better job of communicating with the customers. Today I went into this store and paid on my business account. Afterwards, the store got some fertilizer, plants, soil, grass seeds and bursted bags if soil. I believe my bill would have come to about $300. Mind you, repeated customers are the most important part of their business! After I got to the checkout, I told her young lady which bags were bursted and which ones were not so she would know how to charge me! She said they no longer gave a discount for bursted bags when there is a non bursted bag available! I learned this after being in the store shopping for over two hours! I asked her when did the change occur but she did not know, so she asked for a manager. The manager only said that they no longer did it. So before I left the store, I apologized that I did not know about the policy change and someone would have to put all of the items back on the shelf. When I asked to the manager on duty, the same question, she rolled her eyes to the top of her head and said well along time ago. But I mind you that I was just there last week with my husband and we cleaned up the bursted bags without any problem. The point is, if you are black, and you dealing with Black people at Home Depot, they think they own the place. So if you are black and you want to be treated fairly at this Home Depot go and shop when there is a white manager and white people working. It makes a big difference. Now, I'm headed to Lowe's to spend my money. They are more consistent than Home Depot with policy.!
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July 2023 by Richard O.
Do not expect "white glove" appliance delivery and installation in the Augusta area from Home Depot, due to a substandard contractor that warehouses and delivers from Columbia, SC. Sadly, a similar less than stellar service handles appliance delivery for Lowe's here also. Look elsewhere, until the top brass at either the orange or the blue home improvement big box stores decide to up their game.
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June 2023 by Tom W.
Purchased pine straw. Waited over 15 minutes and called 3 times. No one ever came. We went back inside for refund. This is a terrible place to shop! No customer service!
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June 2023 by Lanie G.
I like this location, Store workers are willing to help, several asked if I need assistance
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June 2023 by Tim H.
Do not let Home Depot manage delivery of your Vendor order. You will need to stay on top of them to not get total BS as excuses for the delivery delays. We expected a vanity to be delivered 6/1. No explanation of the delays but the shipper was handling it. Now we find out that the shipper lost the unit. Not only delaying the install in our house under construction but it not in stock now. Idiots with problems they can not admit to nor fix.
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May 2023 by Michael H.
My DIY patio redo plans just went up in smoke thanks to poor customer service by The Home Depo. Ordered my pavers and sand well in advance and selected a delivery date of Friday 05/26/2023. Received an email update showing the 1,000lb bag of sand listed as "curbside pickup?!!? And the email also noted the delivery date was changed to Saturday!!!! Called the customer service line to sort this and was told that they could not correct the mistake unless they cancelled the order and entered a new order. I asked about the delivery date and was told they would enter a mock order to check on delivery dates. Service rep said Friday 05/26/2023 was available so I said let's go with that and get both products on the delivery truck. She then canceled the original order and entered the new one and then it happened. Rep said well now it says delivery is going to be next Tuesday!!!! I asked her how can that be when there was a truck scheduled for Saturday with my pavers? She said well, you lost that window when I canceled the original order. There's nothing to be done. Climbed the phone ladder and spoke with a "supervisor " who was even more inept than the other rep. Now all of my labor has been cancelled and I'm in the doghouse with my wife. NEVER AGAIN Home Depot, NEVER AGAIN!!! Lowe's gets my business from now to eternity.
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April 2023 by Marquita J.
Luckily I didn't need assistance today because you can't ever seem to find any in this store. But I was happy to see marigolds in store today which is completely not what I was going to get lol. I went for a bigger pot for my bonsai tree in which I found a pretty pot that will work in my space.
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April 2023 by Aushiana R.
Customer service isn't what it used to be but we managed. Doing a little shed shopping
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January 2023 by Aly N.
Overall the Home Depot is clean. The website helps you easily access products and they are properly shelved. My two main issues are the curbside pick up and the rental service. The need to improve the curbside pickup. If Target can do it with no flaws, then Home Depot should be able to as well. Whenever I have done curbside pickup, I have ended up either waiting 10 minutes, having to call and wait 10 minutes, or go into the store only to see that there is not a wait. I would not recommend using it at all. It is a huge waste of time just go into the store. Today I used the rental service for a wall sander. The website lacks a lot of information on all the additional items you need. You are better off just having a handyman do it as it'll cost you up to $100 for a day and you'll have to do the work (time spent). The quote was $62 for the item and ended up being $75 because you are charged an extra $9 for damage protection when you drop the item back off. I was told I would only have to pay $15 from the confirmation online after putting my deposit of $50 so when I dropped it off which equal $62. It ended up being $25 extra. For this item, it came very dusty, you would think they would clean the outside but I ended up doing that as it got dust all over my car and house. You have to purchase the grit paper which ended up being $30. You also have to rent a vacuum or use your own but check first to see if it will fit your vacuum. It is not a one size fit all and it did not fit mine so I had to drop the hose into my trash can. That did not help and it got everywhere. I clearly won't be doing it again.
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December 2022 by Gregory C.
This Home Depot is my go-to location for all the household DIY projects. Came here earlier today for weather stripping by Frost King and a mini candelabra. The HD associate answers some questions for me about why my light fixture is burning out so we decided to try a lower wattage bulb to see if that solves the issue. The people at this HD are nice and willing to help you.Only challenge is this store layout might be the most difficult thing to navigate especially if your are looking for a specific item. It's also normal for associates to walk by you unless you specifically flag them down. So don't fret, ask, and ask for help again. Someone is usually available but they assume you know what you are looking for. FYI this is a flagship store, right across from HD corporate. Not sure that means much but I'm always stoked to visit this location to see if they have turned on anything new with self service kiosk or innovative services.
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November 2022 by Jose S.
Don t go to this Store, Poor customer service, no real customer service attitude. Needs new management that can change the team's mindset. My impression they are too LAZY to serve.
