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February 2024 by Remix Goddess
They should not set appointments! My appointment was for 10:00AM and I was here on time! It's 10:39AM and I'm still sitting here looking at my car in the same spot I parked it in! It have not went in for service and it's almost 11:00AM! I have to reschedule my hair appointment that's at 11:15AM due to my appointment not being on time or even 30 minutes late but later! This is my 1st time here and I don't feel I'll be returning! It's clean in the sitting area which was great but appointments are unnecessary here! I don't understand why I couldn't just walk in and had to set an appointment! ??♀️
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January 2024 by T. W.
Everyone I encountered was generally pleasant, nothing over the top or memorable, so no real complaints there. But I am currently here now and have been for 2.5 hours just to get one tire replaced. My car sat outside for 1 hour before it was even pulled in. I understand things take time but to be here going on 3 hours for one tire just seems inexcusable. Due to this, I cant see myself coming back to this location for any type of service, unless it's the closest location to me during an emergency, as was the situation today.
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January 2024 by John Blackburn
I had a nail in my tire. They couldn’t plug it, but everyone who helped me was phenomenal! The front desk and the manager both explained everything very well.
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December 2023 by Verna Huguley
This was my first visit. I did not have an appointment, but they checked my car issue without hesitation. I noticed that they displayed great customer service to everyone who came in. My issue was completed, and I was/is very pleased.
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November 2023 by Paula Campbell
I booked an oil change and tire rotation for 4pm. I wasn’t seen until after 430. My recommendation is if you want efficient timely service don’t come here. Not helpful. Not nice. Not on any type of timetable. I’m going to miss my meeting. Will never come here again. They also didn’t even check my tire pressure although the sheet said they did. Smh. Finally ready at 620. Terrible. I do not recommend. .
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September 2023 by E B
Came in with a tire that needed patched. The technician that patched the tire was an *artist*. The hole was from large road debris that I picked up in the interstate. It was big enough I was prepared to replace the tire.The thing is.... tire patching is a free job at Goodyear. But I received the kind of service a paying customer should receive. The job was done with care, respect, accuracy, and speed.I would recommend them for other services without question.
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September 2023 by Brian Campbell
Extremely unhappy with the poor quality service misdiagnosed the issue with my van took it another mechanic as far as the issue with the Check engine light the store manager told me that check engine light was not misfire it was some other issues another mechanic told me I needed a basic tuneup I already paid for the tuneup another mechanic told me nothing was not done plus I financed the repairs I am paying for each week. I paying for poor service and performance I am never going back to that pathetic location
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September 2023 by Raven Reid
If you are a woman STEER CLEAR!I am a loyal Goodyear customer, my dad was a technician at Goodyear for 10 years. Very upstanding company but NOT THIS LOCATION!Took my car in for a simple tire patch. I had gotten my tires checked a month or so prior and the tread was just fine.They refused to patch the tire and said I had to buy 3 tires for the car even though the tread wasn’t low. They said the best they could do was put my spare on. Luckily I went to my regular Goodyear and they assured me a patch was just fine.Women are often times taken advantage of at car dealerships but this was by far the worst experience I’ve ever gotten. And as a woman who grew up around cars it was quite insulting.
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September 2023 by Michelle “Chelly” Mar
Great customer service quick and fast. Mr Darryl and Demetrius was very kind and helpful. Made our experience wonderful. I would greatly recommend this store for them alone.
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August 2023 by Fabian Lemette
I broke down on 285 , was towed to Good year auto service and was greeted with a warm welcome . The girls at the front desk were amazing and kind . I previously called and let them know my situation . Kimberline said they would take care of me .They truly care about their customers and go the extra mile for those who need help. I work for DELTA AIRLINES so understand and know customer service and serving people . These mechanics replaced my alternator and made sure I was able to drive out of there the same day in my emergency situation being stuck on the highway . Darryl Heard the service manager made sure of that and assured me he was going to get it done . God truly guided me to this place being stuck on the interstate hwy. 285 and then towed to Good year auto service . I definitely recommend this place for all who have a car service need and especially an emergency break down and need help . Thanks guys !! Fabian
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July 2023 by Beverly Green
The overall support I received from Kimberline and Darryl was excellent and appreciated. My car needed several repair services and each was explained with prices of the cost. Everything was finished the same day!Thank you
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July 2023 by ebony bridges
Love! Love! Love! The receptionist Kim she full of life and have outstanding customer service! We need more people like KIM in the world?
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June 2023 by Nichol Myers
We arrived at the Atlanta Greenbriar Parkway location as a walk-in after the tire started rapidly losing air pressure while on the interstate. The lobby was literally full of inconvenienced people but the clerk, Kimberline, patiently and efficiently attended to each of us with a positive attitude, a smile and excellent service. She also kept all customers updated as to what was happening with their automobile. She definitely deserves a bonus or raise! She exemplifies superb customer service in a day and age when that is a rarity. The techs worked quickly to plug our tire and we got back on the road in a short time. I wish I could give Ms. Weston and the technicians on shift more than 5 stars because I certainly would.
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June 2023 by Big Rio1000
Third time back. Haven't had the new brakes and rotors for more then two months. Ben squealing since I had then. At thus point I think the brakes are defective. I have nothing against the service up here I just want my brakes done correctly. They shouldn't be making any noise by them being brand new. At this point I need a refund. I paid almost $400 for thus service and can't seem to get right.
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June 2023 by Mimi B.
My family and I were back home visiting family (in Atlanta) traveling from N.C. After being here for a week, we were headed back home to NC. The night before we were set to leave, our "check coolant" icon came on. We thought it was an easy fix, so we stopped and purchased some coolant, tapped it off, and went about our way. However, the icon continued to blink, and we noticed leaking under the car. We decided that we shouldn't hit the road until we had the car checked out. We arrived at Goodyear at about 7:50am (they open at 8am). We were second in line. The manager, Demetrius, explained that they would have to do a coolant flush to see why the car was leaking, and then he would be able to tell us the issue. It didn't take long, and he let us know it was our waterpump that needed to be replaced. We have a 2016 VW Tiguan, so parts/labor are a bit pricey, and because of the type of car we have, we weren't sure if the part was even available. Demetrius and the fellas worked it out and worked extensively to get us out the same day because we were traveling! We are tremendously grateful for your time and energy, and we made it home safe and sound! I recommend Goodyear for all car needs! Thanks, Fellas!