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April 2024 by Kimiya Lift
Ordered an m and m cookie cake and it was delivered without m and Ms baked in. It was apparent that they forgot and threw on m and Ms after the fact rather than using the m and m cookie dough. Every single m and m is loose and rolling around the surface of the cake and box. We called the manager, Cheyenne, and she was very rude, acted like what we were saying was incorrect, and then hung up on us. We order cookie cakes 2-3 times a year and know what a cake with m and Ms baked in is supposed to look like. She told us that the cake may have been too warm when she decorated it, which doesn’t make sense since the icing had no issues and also, the m and Ms are supposed to be baked in so how does a warm cake during decorating explain loose m and ms. Extremely disappointed with the product and especially the customer service.
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April 2024 by Cynthia Poindexter
This Great American Cookie location is great! As I do every year I order my daughter's birthday cookie cake from here. However, the Atlantic station location closed I was sorry to hear. So this was my first time going to this location. The gentleman Mr. Remixx took my order over the phone and when I went to pick up my order he didn't disappoint me! The Cookie cake looked so pretty and yummy! He was very kind and professional. I'll definitely be back. Great job guys ?
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March 2024 by James O'Toole
I ordered a cookie cake for my girlfriend's birthday. I used my phone to customize it and picked it up 2 hours later. The employee was polite and there were no mistakes with my order.
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March 2024 by Taty P. Streetman
FRUSTRATING. THAT'S WHAT THIS PLACE IS!I sent an email first, exposing my frustration and they didn't care. So here it's!I paid over $60 for a cookie cake, which I ordered 15 days in advance. However, I never received any communication regarding the cake's appearance or any other details. The only notification I got was a text informing me that the delivery had been CANCELED (by UBER), citing that "they couldn't find the address." What a joke!While I understand that the delivery service is handled by a third-party vendor, I would have expected at least a call from the store with the driver's information or a call directly from the driver. BY THE WAY, THE ADDRESS WAS EXTREMELY EASY TO FIND, AS IT IS A WEDDING VENUE IN ATLANTA.Upon calling the store minutes after receiving the cancellation text, the lady on the phone said they were "too busy on a Saturday night" to assist me, and I had to deal with the driver, despite me having no information about them.I then attempted to contact UBER for support, but they were unable to assist me since I was not the individual who initiated the delivery request in the first place.Do you want a personalized cookie cake? Go to Publix!
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March 2024 by Saint
The moment I walked in I could smell the cookies baking in the oven, it was warm and welcoming in the best possible way! The employee who served me was kind and the customer service was great, I will definitely be coming back for more, thank you!
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February 2024 by Joey Moser
Store was unkept and staff unprofessional. On arrival, the worker was on a FaceTime call and while checking us out. The cookies also were not good, which is surprising for a cookie store. They were flat, slightly undercooked and tasted bland. Do not recommend, much better dessert places around.
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December 2023 by David H
Worst cookies I’ve purchased, old, hard, inedible.
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December 2023 by Jamaica Aali
Five stars! I consistently have a positive experience here, and the cookies are great.
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October 2023 by Brian P.
This place didn't make my daughters 7th birthday cake order, and were completely unapologetic when we came in to pick it up. The person working stated she didn't see our order (even though it was clearly on their order board which I saw my name and order on) and said there was no one there to decorate a cake for us. We'd have to come back in 2+ hours if we wanted the cake we ordered.Don't trust this place with your special occasions. They do not care, even a bit. You'll get nothing but "it's not my fault". Zero accountability.
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October 2023 by Lauren O.
The customer service was incredible. I mistakenly ordered pickup thinking I was ordering from another location. They helped me get my cake in less than 30 minutes and gave me a few cookies for the hassle THAT I CAUSED. I will order from here again and just have it picked up!
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October 2023 by Sue Suffae
Such a nice man who waited on us. Cookies were delicious and the service was outstanding.
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September 2023 by Michelle Campbell
Ordered through doordash. Very sloppy handwriting and they couldn't bother to spell "birthday" correctly. Better to order it blank and do the icing yourself.
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September 2023 by Daniel Neill
Went there at 8:15 when it's clearly marked that they close at 9 both online and on the door and the lady said they were closed. She eventually let me buy a few cookies cash only but customer service could have been so much better.
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August 2023 by Travis B
Ordered. They cancelled via their online ordering platform. No explanation on the email they sent. No answer when calling the store. Customer service training required at this store. Driver stated that the store can't make cookies.Owner indicated for me to email customer service as noted below. Did that. No response from them. Must be a system-wide problem.
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August 2023 by Tiffany Haberle
We went by at 10:40- they open at 10- and no one was there and doors were locked. 3 stars because the cookies are wonderful and usually fresh. Disappointing
