-
January 2024 by Simone McDaniel
BAD CUSTOMER SERVICE
-
January 2024 by Will Morgan
Quick, helpful, easy
-
December 2023 by Google user
I purchased a bag over seas & wanted to exchange it for a different color. I contacted Gucci & was told i have 14days to exchange the bag. My email actually said 30 days. I was told the bag was at Phipps plaza & I would only have to pay the difference in the exchange rates of the country (roughly $30 or $40). I went online to book an appointment to make sure the bag was at the location. I quickly received a text message stating Gabriella would assist me on arrival. I arrived on time. BTW Phipps Plaza opens at 10am but Gucci does not open until 11am. My appointment was at 11am so I waited at the door & looked in to see employees through out the store.11am goes to 11:05 am & finally the doors open to myself & a few others patiently waiting. Gabriella was the one that opened the door when asked for her. So after waiting on her to open the door and shuffle people in she assisted me. I told her i was exchanging a bag purchased overseas. She first off had a dry attitude & asked where is my dust bag & where is my receipt. I was told by Gucci services when i called that everything was online on my account & giving my phone number will show my purchase info. Well Gabriella got frustrated that she could my make the exchange transaction & told me she was a manager & she does not know why my purchase info online is not allowing her to make the exchange. I asked has no one ever purchased a bag overseas and brought to this store for exchange because surely I’m sure someone has. Gabriella had to ask for assistance from another “manager” & they were able to easily make the transaction. I was charged US local tax for the exchange for those who want to know. Gucci services told me i would only pay the difference in the cost of the bag based on the exchange rate of the 2 countries not the tax too. I liked the color of the bag so I paid the cost. Gabriella & another employee we’re talking saying there was no security in the store & not enough employees. I was like well let me hurry this transaction so I can leave because its now 30 minutes later on a simple exchange. Gabriella say oh “no worries” take your time, because i asked to view 2 other bags. Gabriella went to locate a bag (took a few minutes) . She popped up on the other side of the store which was weird & she located another bag & i swear it took 10-15 minutes for her to located the bag as if she had to go the a storage vault nearby. I asked if she had a hard time locating the & she said they had a lot of inventory. My partner then comes in to check on me because of the time it took. I thanked Gabriella and proceeded out the store. My partner says you frustrated her I could see it on her face. If anyone was frustrated it was certainly me. I will never shop that location again & possibly not Gucci. If anything you get a better experience shopping online!
-
December 2023 by Cierra
Picked up an in-store order today and had a pleasant experience. Gabriella assisted me with getting my purse and I’m looking forward to coming back and getting some more pieces.
-
November 2023 by Kinue Rosario
I had the pleasure of working with Vincent as my Client Advisor, and I couldn't have asked for a better experience! From the moment we met, we clicked instantly. Vincent was incredibly patient with me and went above and beyond to make my experience truly memorable. I am definitely coming back and will only meet with him in the future!
-
November 2023 by Monish Firasta
Worst customer service for this pricy products. Bought a cross body for my wife but no one wanted to help me because I was in regular clothes and not something fancy. Has happened 3 times I have visited their store now!
-
September 2023 by Tameka Fulton
Dwon is amazing he turned a bad situation into an amazing one. I will be back to see you your patience, laughter and the way you make customers feel is top tier. Thank you again
-
September 2023 by Jessica Muh
Enitan was the one helping me today and she was super helpful. I asked her to pull a few pieces out to see and she was so nice and understanding.
-
September 2023 by Toy High Just Toy Talking 2 Much
I was no impressed. The store did not give high end at all. The sales people had in filthy ran over Gucci tennis shoes. This store could have sat next to or inside of Burlington coat factory.
-
July 2023 by Stacia Chaudhry
Terrible stitched purse they sold me and the sales person was sick sniffling all over me. Will never go back!!!
-
May 2023 by Stacie Thompson
INSPECT YOUR ITEMS BEFORE PURCHASING!!!! I bought a pair of shoes and a wallet on Sunday. I tried the shoes on at home in my mirror for less than 10 minutes. I tried to return the shoes Tuesday, as there is a tiktok video about suspicious activity at this store (i.e. they have been caught selling fake bags). The manager tells me she cant accept the shoes as they have been worn. I have no reason to lie about wearing the shoes, they were sold to me in that condition. Once I got home from trying to return, I took a closer look at the box and you can tell the shoes have clearly been returned once before. Find the item in the store then buy online, I do NOT recommend buying from Gucci Phipps.
-
April 2023 by Kord Thomas
If they don't have the item in the store don't let them order it 4 you. Terrible customer service no update and no communication
-
February 2023 by Jae Park
I was gonna write a rampage review on how terrible customer service is but looks like there are already so many with similar experiences where they simply lie to your face that the store will call back and don't. Those reviews are over a year and still not a single change, if not worse. Nothing but disgust. Clements, Kathy, Matt along others should be fired.
-
December 2022 by Musu McLeod
1st person I encountered was dismissive and pushed me off to another employee. 2nd person went missing for 25min and decided to help another customer. 3rd person hid the item I went in to purchase and laughed about it. Very disappointing behavior.
-
November 2022 by James Gardner
The customer service at this location is great!!Everyone was friendly and helpful. I had a horrible shopping experience at the Charleston South Carolina store!