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March 2024 by Ms. Fred
Holly provided awesome customer service. She assisted me with my diamond studs and ring selection. Thank you holly
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December 2023 by Angel Green
Today I’m giving Michael five stars for his wonderful customer He was extremely attentive, professional, kind and knowledge. He went above and beyond to assist me with. I would definitely recommend this location.
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December 2023 by ALICIA CRAFTER
Holly and Nikita are top of the line, tag team customer service duo!!! It's never a competition it's like a sisterhood! They always give me a one customer service. They're extremely nice and alwways helping me figure out what to buy for my family members. Anytime, I come, I will most definitely be looking for them for whatever my needs may be! Thank you ladies for everything!!
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December 2023 by Charles Batey
quality jewelry but horrible experience when I had to send a piece of jewelry out to have it clean and just replace the back of the stud. I was told it would take possibly two weeks but it took two months to get my jewelry back, was told every time I called that someone would call me back and give me an update status. However, after calling over seven times no one ever called back to give me an updated status. I had to call and get an update for two months straight. Good Jewelry but never seen anything out for service.
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December 2023 by Tia Burgess
We chose this location due to proximity but the true magic occurred when we experienced an issue. Ms. San made everything right and ensured that our anniversary was one to remember. We are grateful to have met her and the staff here.
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December 2023 by a’laijah ellis
Alicia and Kiyanni were so helpful and the sweetest people! They helped me find my mom a xmas gift with ease. Definitely will be back. Thank you so much.
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October 2023 by Theresa Thomas
Holly & Alicia Keys are the dynamic duo!!! Exceptional customer service! Extremely knowledgeable and helpful!!! 10 out of 10 recommend!!
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October 2023 by Brandon Townsend
Nikita, she was patient and detailed with helping me in my purchase. Providing me with discounts and benefits with no pressure. Amazing service
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October 2023 by Skyler Cagle
San was absolutely fantastic, and extremely helpful taking care of my friends and I while we were here! Definitely going to make a trip back
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September 2023 by Bryan Melton
After not having a great experience with a sales associate Ms San Singleton came in and completely saved the day…..she showed us things backed off when needed stepped in when needed. My wife was ready to walk before she got involved. We ended up getting the perfect ring that she loves! She is a treasure!
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August 2023 by Danny
I been going to Helzberg for almost 16 yrs and I have bought jewelry for my daughter, wife and I. And I have never had any problems with any of the staff. And I have dealt with at least 5 different stores. I will always go to Helzberg and no other jewelry store.
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August 2023 by Roderick Houston
I received the most amazing customer service experience with Nikita and MIcheal at the Cumberland Mall location. Will certainly come back to Nikita and Micheal in the future.
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August 2023 by Adrian Mayes
I truly loved my experience working with Alicia and Jill. They took extra care of my wife and I as we made our selection for a new wedding ring. I used to go to the Stonecrest location to make all my purchases but now I have found a new home at the Helzberg in Cumberland Mall.
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August 2023 by Toni Mayes
Great experience here today with Alicia, Jill and San!! They were so patient and knowledgeable. Come see them for all your jewelry needs!
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August 2023 by Penelope Ivey
Nikita Lynch Very helpful & very informative. Was very patient with our questions. Please compensate her accordingly. Valuable people are hard to find. Please make sure that you do everything necessary to keep her. She is a JEWEL!!!
