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June 2022 by Google user
All I needed was 3 measly cabinet hinges, and it was confusing because they all look so similar in the pictures. I called \u0026 spoke with Allen and asked him if I could send him a pic of what I needed. He promptly got back to me and told me which hinge I needed. I had to call with questions and he called me back right away. He took my order on Thursday and the hinges arrived on Friday. But what really sold me on the customer service @ HGH is that, while Allen was probably dealing with people ordering thousands of $ worth of cabinets, he treated my order of 3 hinges like they were just as important. I could not be more pleased.
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March 2022 by Cindy Hall
All I needed was 3 measly cabinet hinges, and it was confusing because they all look so similar in the pictures. I called & spoke with Allen and asked him if I could send him a pic of what I needed. He promptly got back to me and told me which hinge I needed. I had to call with questions and he called me back right away. He took my order on Thursday and the hinges arrived on Friday. But what really sold me on the customer service @ HGH is that, while Allen was probably dealing with people ordering thousands of $ worth of cabinets, he treated my order of 3 hinges like they were just as important. I could not be more pleased.
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November 2020 by Rafael Diaz
Place an order yesterday morning and received merchandise today by noon. Perfect order! The website is magnificent. Easy to use and leave no questions to ask. Payment was easy. Received PDF invoice within seconds. Photos and descriptions are excellent. I ordered very specialized cabinet hinges and they didn't just have them but they were easy to find. Very impressed by the extra ordinary service and excellence over all. Highly recommend this company.
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October 2020 by leonel rosales
Good service
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January 2020 by Sandy B.
Things to think about before ordering or buying in store. They do have nice merchandise but so do lots of places. When I went in to pick out knobs, absolutely no one helped me despite my asking after I'd been in the showroom for 20 minutes and even then the young lady would not come and look at the one I had questions about. Instead she said "take a picture of it and I'll look it up on the computer at the desk" so I did that for 4 different pulls. I bought 29 pulls and my contractor ordered some things like garbage can pull out for custom cabinetry. He had trouble when he had to return it for a larger size but was finally able to do it. I tried to return 4 pulls after the VERY strict 30 day return policy and literally had my receipt flung back at me at the desk with "no can do" from a gruff older man who never even looked up from his computer screen. I asked to speak to the manager and she came over and pretty much repeated his behavior but with the added cliche "it's our policy" which everyone knows can be flexible if necessary. I'm shocked that anyone said they were cheerful or helpful because it was not my experience twice nor was it my contractor's experience. They also charge a restocking fee no matter when you bring it back. Can you imagine a charge to put four pulls back in a bin? So for $16 and bad attitudes, they have an unhappy customer, an unhappy contractor and a bad review. Bottom line: They have nice merchandise but so does Home Depot or Lowe's but, unlike those stores, they couldn't care less IF you buy or what you think or need AFTER you buy. If I owned this store, I would send them for some basic people skill training (customer service training after they complete that) OR clean house and get people that already have both. Buyer beware and go to Lowe's.
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July 2019 by AJ Socolow Burns
Great for "higher end" and custom cabinetry needs like hardware and specialty wood coatings. Main branch is in Birmingham and there are 4 others so make sure you are speaking with the correct Branch when asking for and about specific products and /or inventory.
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April 2019 by Izael Serrano
Excellent prices
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December 2018 by Dee Wynder
The customer service is great also the knowledge of products
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August 2018 by Emily Koh
We need a very specific part for our cabinet, and when we called, they assured us that they had that. Their opening hours (7a - 4p) are difficult to get to for people with regular day jobs, and one day we got up really early to make a trip there for that one part. When we got there (after being stuck in ATL traffic for forever), they said they don't have the part and don't even stock this brand. So much for calling ahead and making sure. What a waste of time!
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August 2018 by Gina M.
Richelieu Hardware is fantastic! They have a wide variety of knobs and handles for cabinets and their prices are fantastic! Rhonda Roebuck was extremely instrumental in helping us pick out what we wanted. She was very knowledgeable and her cheerful attitude was much needed with so many options! I would highly suggest Richelieu when you are updating your cabinet and hardware.
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July 2018 by Thomas Harvey
Did not have some basic matrial I needed but had a large seliction of handles
