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November 2023 by Will H.
Used to love this car wash when it was the family owned Hi Speed Car Wash...had been in business since 1966. It was a full service facility...the employees did all the work, and they did a fantastic job consistently!! Then they changed to 3 Minute Car Wash a few years ago. It was OK...nothing special but good...got rid of all the employees and the customer does all the work (self vacuum, self dry, etc.)...the tunnel washes. The tunnel wash process was consistent and did a good job!! THEN they sold again and along comes LUV Car Wash...same concept as 3 Minute Car Wash...customer does all the work. Hate to say, not much LUV going on any longer!! For one, the prices have skyrocketed!! What used to cost $12 for "the works" at 3 Minute now costs $18 at LUV, and the basic wash for $3 or $5 that 3 Minute had is gone completely now at LUV! They do still have a prep area where you can pre-clean the front/back, etc. but their water barrels are constantly filthy with nasty black water, and the prep brushes are constantly worn out! Also the water barrels never ever have any soap in them which is a necessity to help clean and not scratch!!! Just plain and filthy water! 3 Minute kept theirs clean constantly and always had good brushes! The tunnel wash is just so so now also...it never really cleans the car well, even if it's "prepped" first. I stopped by yesterday on my way out of town to clean my car, got the full $18 package. When it was done, the wheels were just as dirty as before it was washed, and the tire shine was not even done. I mentioned it to one of the attendants and was told "guess we are out of tire shine and wheel cleaner"!! Asked for a refund or some $ off because of that, "sorry no refunds" I was told! WTH?? I have 3 vehicles to be cleaned on a regular basis...won't be back to this location any longer.
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October 2023 by S Williams
1st time at this car wash. It was difficult to get in and out. Due to construction there are not a lot of vacuums so we had to wait. I like the pre wash area, but a lot of places do that for you now. I thought they would have some towels and spray. There was a box for towels but nothing there. I was underwhelmed at this experience. I don't need to go back.
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October 2023 by Larenzo Carter
I am a member at LUV carwash and the service is great. Clean facility. Great staff. Nick has a great spirit and energy. Bless the LUV !!!Service: Auto detailing
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October 2023 by Lynne M
4 hours agoNEWAfter signing over a 1k+ members, correcting membership mistakes and educating mislead members they've decided to let EVERY COMPETENT employee go! The new branch manager, a 26y.o. and his bestie 25y.o. (hired as regular worker/ CA) yet was introduced to staff at meeting as ASSISTANT MNGR; a TOTAL LIE!! BOTH are inexperienced and smoke,buy and ROLL UP weed on property ON SHIFT. dancing around at tunnel and folding towels in the office when they could/ SHOULD be helping the ONE CA at the 3 FULL LANES with the cars backed to the street... but don't. But if you got cash they'll give you a free wash with a code and pocket your money (especially if English isn't your first language).The district manager looks like every mask of a demon you've ever seen... and plays the role perfectly. This carwash is steadily going down!LuvNewsLetter:Heading:"Luv N.Druids Hill PlummetsExperiencing significant decrease in Customer Relations and Membership Signage by 50 and 40 percent (respectively) and CONTINUES to decline!!Customer requested TERMINATIONS are more frequent, requiring more effort of SKILLED EXPERIENCED salesperson (CA's at kiosks) to retain account, yet the FEW actually GOOD in SALES have been let go or HAPPILY LEFT.Latest REVIEWS REFERENCE and suggest? POOR staff and MNGMNT changes."They fired me with false allegations so I wish y'all luck but I can tell y'all the truth now.......??? DON'T WASTE your MONEY!! The tunnel breaks down REGULARLY and MANY complain of scratches in paint and STREAKS from the wax application that's faulty. The other workers at the lane purposely mislead you to believe the promo price goes past the 30 days.
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October 2023 by Dia Knox
The actual car wash itself is great.2 of the people that work here need to be fired though. The dark skin older attendant about 45 - 50 years old with the braids that works the entrance is very rude. I contemplated never returning because of her awful attitude. The man that is supposed to help you drive through the car wash part should be let go as well. Great car wash though…
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October 2023 by Carys Cavill
I’ve really enjoyed bringing my vehicle to this luv location. Staff is attentive and my car always looks and smells so clean and fresh! Can highly recommend nick, he is super friendly, respectful and always smiling
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September 2023 by Himanshu J.
Tried the second time but nope. Don't want water and soap floating near my fuel cap. Side view mirror completely moved . If you think you can just drive off the carwash then you are wrong. It's cheaper than other car wash for a reason . If you have an older car then you might end up with water in your gas tank !
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September 2023 by Andrew Crawford
this used to be a good place now is not even close. The new management sucks, this morning I stopped by to get my car cleaned, and it was closed. the hard-working people are gone. they been replaced with hardly working people that always late.time to find a new place that do cares about customers. won't be back to luv carwash.
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September 2023 by Jordan B.
T the car wash itself is great. There was a sale on the memberships which I got the highest one which used to be $36.99 but I got it for $10. My family noticed my car’s appearance immediately. My only con was with that membership sale. After a few months of my recurring $10 membership fee, randomly I was charged the original $36.99. I called customer service to fix it and she said she couldn’t and I had to call my bank I instead. Unfortunately had to cancel my m membership because I didn’t trust it anymore
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September 2023 by Kevin Doan
Sure I miss the old price but for $8 for the basic wash, I still think it’s a great value. Service is good, apparently the soap and chemicals are a lot better quality than the old formula, and I really like how they provide microfiber towels, glass cleaner spray and car fresheners.
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August 2023 by Isaac Jordan
The absolute best for a quick, quality, affordable carwash. I’ve been going here for years and now a monthly member and still a satisfied customer.
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August 2023 by Nobody's Business
This place is good enough for the price. You may not be able to vacuum because they are always so busy. Be careful if you purchase the membership and cancel. I have been charged the full price two months in a row after cancelling my membership. Management is proactive and will attempt to fix it and refund the charges though.
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August 2023 by Alida Hines
Had a great time. The vacuums are so powerful and gets up all the crumbs. Will add it to my bookmark ed places??
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July 2023 by Chris D.
For the extra few bucks they're charging now I appreciate the free cleaning spray and towels that's been upgraded from the previous owner
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July 2023 by Marni M.
Came here in dire need of an external cleaning. They had an automated drive thru that made it difficult to tell if my choice for the middle priced wash actually took place. There was an attendant to help you align with the assembly belt and even gave a couple of complementary air fresheners. Overall, I thought the cleaning was pretty standard while service was nice. If I do go back, I'll save myself the extra couple of dollars and opt for the cheapest price as you're really only in the car wash for all of 3 minutes.