-
March 2024 by Ms.S Williams
Thanks for my great shopping experience the team was quite helpful!!!
-
March 2024 by Jr Ward
Horrible service.
-
March 2024 by Justin Legrand
Camp creek location has piss poor customer service. I was told take my hood as i entered the door for me to show them my hair just looks wild . Yet they insist on have someone stand at the door as if I’m trying to steal .Then proceeded with trying to tell me they can’t accept shoes for an exchange or return with no explanation and that is their store policy to accept your shoes as long as they and don’t worn yet. They even let me leave the store until i came back to read their return policy. Where i am then finally asked what do you need 3x from the person who was standing at the door trying to block me as if was going to steal. And when i told her what i needed help with she answered me in a rude tone of voice, without looking up from her phone just to say we don’t have it we don’t have and then say a size in the shoe i never said. Overall this was the worst experience I've had at any Hibbett’s sports. I just felt racially profiled by other African American works that had no real intention on helping me become a satisfied customer.
-
March 2024 by Nelson Shanette
Ordered online picked up in store. Process was great
-
March 2024 by K Cornelius m
They took way too long to find my shoe
-
March 2024 by Nina La Bella
I wasn’t able to sync my online profile with the store.The sales associates didn’t know how to help me either although I downloaded the app and registered for points because they told me I could get a 15% discount which I wasn’t even able to get.
-
December 2023 by Ri'Shaun Haynes
Ordered shoes on 12/11 via the store due to them not having the size in store. The associate stated that the shoes were coming from a local store less than 25 miles away. Today is 12/15 no updates on my purchase. Tried to call multiple times no one answers the phone.
-
December 2023 by Brittney Knox
Sometimes companies give jobs to individuals that probably shouldn’t be in certain positions. Rimma (the mgr on duty as I was told) has a real bad attitude! She was funky tonight and rude, ghetto + Sat when the Jordan 11s dropped. I worked at city gear yrs ago and to hear “the system is down” as soon as I say I have a refund, is irritating (trying to protect sales is weird)not to mention just getting off work, driving over here to deal with stank attitudes. So I called corporate to file a complaint and they ask me who is the store mgr and she says she can’t give out that info?Spending money with businesses that employee people such as this young lady with horrible customer service & a bad attitude is not it. BRING BACK CUSTOMER SERVICE ‼️
-
December 2023 by Jaqwon Williams
Customer service at the Forest Park Jonesboro Rd., Georgia location. I purchased $1000 worth of shoes for my blind stepson because it is a hassle for him to get out of the house sometimes so I decided to just bring the store To him buying different sizes and different brands of shoes he decided he only like one out of the five pair of shoes that I purchased so I brought four shoes back and I was given multiple excuses of why she could not give me a refund nor A exchange first she said I had to have my receipt so I brought the receipt. Then she said that her system was down so I waited until the system started working again and once the system was back up, she said that she can only do purchases and no returns so I came back the next day, and I was told that my account was red flagged and she could not do it and eventually after going back-and-forth with her I still had all respect she told me that she just did not want to do it For me and I should just go to another store even though the store was the main store I purchased the shoes from. So the employee threatened to call a family member to get me out of the storeHorrible customer service
-
December 2023 by Bianca Smith
I bought some shoes for my son, the price said $150 on the shoe but the cashier charged me an additional $10. When I checked my receipt I noticed the charge and asked for a refund. The cashier stated that the system is down and was unable to give me a refund and I could come back later. She should’ve just gave me the price that was on the shoe.
-
November 2023 by Tekoa Hash
I placed an online order for some sneakers. after a few hours of not receiving a confirmation I called the store and found out that the shoes were not in stock. The young lady Rema was so very helpful. She encouraged me to come into the store so she could help me find something that I liked. And I did. It was an amazing experience and I could tell the young lady really enjoyed her job. I will surely shop here again. Thanks for a great customer service experience.
-
October 2023 by Braxton Tucker
Ghetto and unprofessional would be generous words to use when it come to describing this Hibbett Sports store. Many of the associates don’t know what they are doing, and they are very disorganized. I called to ask about inventory, and was told they had multiple items in stock only to get to the store and be told they had absolutely nothing on what I inquired about (mind you, this is within the time span of 10-15 minutes). Also weren’t customer friendly or helpful with resolving my issue. Wouldn’t recommend shopping at this one, it would benefit you to go to a different location. There’s plenty.
-
August 2023 by Remi’s Life
Horrible service, my husband and I were there to look for some soccer shoes, when we got there there wasn’t a lot of people inside, we were there trying to decide what shoes he wanted, and then while we were looking I called the girl that was there to try to get my husband shoes size and she decides to go with another costumer that got there after us,And when she finally comes to us I asked her for the shoe size and she acted like she went to look came back to us and said that they didn’t have the size, when I was watching her and saw that she didn’t went to look for the shoe, she was just standing there with the other costumer. Very racist never coming back.
-
May 2023 by Terra R
The staff today was so unattentive. I came in after work to look at sneakers. The staff was so busy conversating among themselves and not paying attention to customers. They didn't even see 2 women stealing stuffing clothes under their shirts and down their pants. All I could do was shake my head. Not my store, so it's not my concern. But I definitely won't be back to this location.
-
May 2023 by Kelsey Johnson
EVERY single time I come to this location it’s ALWAYS something!! Customer service is the worst, little to no greetings, associates standing around talking instead of assisting customers and to top it off, there is always something wrong the system; no returns, exchanges…something. This will definitely be my last time shopping at this location and probably Hibbet/City Gear altogether due to the continuous inconvenience and unpleasant experiences.
