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November 2023 by Robert L.
I cant say enough positive statements regarding HIFI Buys staff and support. I purchased a new Samsung TV and could not connect my SONY (purchased at HIFI BUYS) receiver to my TV to get audio from the receiver to my KEF speakers. I tried numerous times and hours trying to figure out what I am doing wrong!!! I couldn't get it to work!!! I called HIFI Buys and talked with OMRI WILLIAMS, he told me to bring my SONY in and they will take a look to see what's up. He mentioned they will take a look but I might need to leave it. When I arrived OMRI remembered my call and started talking with the staff to help me with my issue. Install Manager CHRIS LOWE starts troubleshooting my SONY. HE WAS AWESOME...It took a while to figure it out (I felt good not feeling like an idiot) but he solved the problem and I felt confident it would work when I got home. During the time we had to wait, OMRI was awesome making us feel at home with his friendly hospitality. What I found amazing, after a couple hours of my SONY needing a long system update (which I didn't even know it needed - thanks Chris) and the time Chris needed to troubleshoot...what was my charge? What an awesome place!!! NO CHARGE....WHAT??? NO CHARGE. WOW, where do you get service like that today??? HIFI BUYS, THAT'S WHERE!!! I am not saying you're issue will be like mine, but you know you can TRUST HIFI BUYS in what they are doing. THANK YOU HIFI BUYS...you have my loyal support!!! And yes, I got home and am enjoying my new TV with my SONY and KEF speakers....THANK YOU HIFI BUYS...CHRIS and OMRI!!! And of course I bought a nice lunch for Chris!!!
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October 2023 by Dren Robinson
Super friendly, knowledgeable, and informative staff. They have a great variety of equipment and their headphone bar is an excellent experience!
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October 2023 by Luke Müller
The staff was awesome and super professional! They have a great selection of headphones and even let me try them out.
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October 2023 by CJ
Very high in quality equipment, but the customer service Nowhere up to par with Their products! I was here in Atlanta, which I visit frequently, and I was hoping to look for a high end DAC for myself and a pair of headphones and amplifier for family a member . When I tell you not that it matters to them, but they lost out and one making a Sale and potentially a repeat customer. I consider myself an audiophile for at least the last 25 years and have put together many two channel stereo and Home theater set ups .I was basically pretty much ignored and did receive some Snobbish looks and attitude, I don’t think it was because the way I was dressed, because I was casually dressed, and several others wore little more than beachwear, and they were engaged and supported immediately. There’s only one other thing I could think of one thing potentially would make me stand out that was the issue. I’m glad I did not spend my money at this business.
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August 2023 by BOB HARKSEL
I went for headphones and was pleasantly surprised at how easy everything was set up for auditioning. The staff are amazing and super friendly. No pushy sales people here. They listen to your needs and tell you everything you need to know. A wide range of equipment for all budgets. The listening rooms were set up perfectly .spend time here. The staff really like to show you what's out there. I found my headphones and they were a lot less money than I thought I would spend. Really glad I went
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July 2023 by Grayson Gantek
The staff is friendly and knowledgeable. The systems they have there (that you can try out) are truly great experiences. I'd recommend to anyone who is thinking about taking their systems to the next level to go here.
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July 2023 by Maxwell Wallace
Great experience at this store, the staff is very friendly and super helpful, and they have a surplus of many good audio products, with a great setting to test them in. Highly recommend going here for any high-end audio needs!
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June 2023 by Gabriel Jordan
Truly an amazing experience. Bryan took his time to educate my partner and I on all that HiFi had to offer. No products were pushed on us. Just a wonderful time learning and experiencing quality sound technology.
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March 2023 by Jim and Marcy Pett Family Email
Great hifi store. Alan and his super knowledgeable crew make you feel completely at home as you listen to the finest High fidelity components available on the planet. They do not carry any low quality equipment, but can fit any budget with a great sounding system. A group of super nice guys who share their passion for music with you. This place is one of a kind.
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March 2023 by Ronnie R.
Alan and the entire staff at HiFi Buys are just extraordinary. I dropped in today because I happened to be in the area and I hadn't popped by in a while. I spent about an hour sampling some vinyl in one of their music rooms and then Alan moved me over to their streaming setup to compare a couple of DACs. You can tell the entire staff truly comes from a place of passion for what they do and they're extremely accommodating and low pressure. I get the sense Alan understands that HiFi audio is a unique niche that allows the music and gear to make the sale. Other than knowledge and likability, very little is required of the sales associate to gain a lifelong customer. The facility and selection of gear are excellent, but refined and selected with purpose. In other words, it's not the Walmart of HiFi gear. I brought my Rega in about a year ago with concerns that I'd damaged the stylus in my cartridge. The guys checked it out, gave me a clean bill of health, and didn't charge me a thing for their time. I didn't buy my turntable from HiFi Buys either, so that made an impression. They'll definitely have my business in the very near future when I upgrade my current system.
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February 2023 by Michael Kammer
If you have the resources to buy and enjoy the best, this is your place. The best of the best in audio gear. I wish I would chose to afford it!Note-a quick follow up. Their after purchase support is the BEST. That is a great reason to come here. This is truly a place that is so much better than shopping online.
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February 2023 by Daniel Duke
Had an amazing time here with my brother! We got to try a wide array of different audio systems ranging from $100 dollar headphones at the headphone bar to $60,000 floor speakers tuned in a dedicated quiet room.We stayed for at least a few hours, and got to talk to numerous very knowledgeable and incredibly kind people. All the staff were patient and friendly, offering both refreshments and advice on things to purchase.I walked away with a few pairs of headphones and a mobile DAC, and Chris (who was awesome!) assured me that if I wasn't completely happy I should bring any of it back, even the items that I bought open box. If I decided to get more audio equipment in the future, this place will be top of mind for my needs.
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February 2023 by Fiona Shiye
I recently visited HiFi Buys and was very impressed with my experience. As soon as I walked in, I was greeted by friendly staff who were eager to answer any questions I had. The store was well-stocked with a variety of audio equipment, and the staff was knowledgeable and helpful in guiding me to the right products for my needs. To top it off, they even offered complimentary coffee while I browsed! All in all, HiFi Buys is a great place to go for all your home audio needs.
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February 2023 by H PDJ
This store is incredible, with a wide range of equipment and super friendly staff! The vibe is very chill with no sleasy salesman-y tactics. They all seem like true music lovers who are very knowledgeable about the equipment they carry. I can't wait to go back! Highly recommended!!
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January 2023 by David Schwegman
Ed Scruggs was beyond helpful to me. I was willing to spend far more money than I ended up spending due to his suggestions on ways to improve my system for free…his suggestions were all spot on. That is customer service at its finest.