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March 2024 by Kat Joiner
I booked a virtual appointment with another HR Block location only to have that appointment canceled and rescheduled as a phone call with a tax pro at this location. I never received a phone call during the rescheduled appointment and when I called this location to to find out why I wasn't contacted as scheduled, my call was redirected to corporate where I was asked to schedule yet another appointment with another tax pro.Update 3/11/24: I was finally connected with a tax professional however communication with this person in completing my taxes hasn’t been ideal. I’ve had to reach out 2-3 times with the same question before I receive a response
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October 2023 by Jonah Harper
This was and still is an awful experience… do not use this company. First, they lost all of my documentation that should have been scanned and returned. Then, they proceeded to not file my taxes. Now I am facing late fees and they have not responded to me on paying those fees. Their manager has not been responsive and this has been a complete nightmare. Not to mention they still have not found my multiple documents so my personal info is just floating who knows where. If you want to sleep well at night DO NOT use this company.
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March 2023 by Lily Claire Westbrook
Mary was AMAZING! She made everything so simple for me and made me feel so at ease. Took a huge weight off my shoulders!!
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March 2023 by isidro cabrera
Excellent service and experience
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March 2023 by Kareem
Great as usual, every year!!!
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February 2023 by Ashley White
MELISSA WELLS DO NOT LET TOUR MOUTH WRITE A CHECK YOUR ARSE CANNOT CASH LOOKING FORWARD TO SEEING YOU IRL
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March 2022 by Jerry Myers
Mr. Henry was extremely helpful and provided good conversation as well!
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March 2022 by Tanisha Witt
I can do it just pandemic made me question it so I let th do the pandemic stuff this year
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February 2022 by Donni Jones
Excellent, fast customer service. Agent was friendly, was helpful, and gave extra advice.
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February 2022 by Patricia Allen
Service was tmely,timely, and informative.
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August 2021 by Sharon
I've been working with Jennifer Davis for several years. She's very professional, offers good advice and good service.
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June 2021 by Andrew Talamas
sense of security that sandra jackson gave me
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May 2021 by Victor C.
I had the worst experience with my "tax specialist " He made fun of my name countless times. When he saw my W2's he laughed and said that I had no hope and he kept making fun of me because of all the money I was going to owe. He made racist comments towards me, like: "Are you ready to go back to Mexico now?". He decided to scare me by saying that I was going to have to pay several thousands more than what I actually ended up owing. That froze my mind and I couldn't react to all these things he was saying and doing. He ordered me to stand up and go get the documents he was printing several times, did not ask, just gave me orders as if I was working for him. He ended up charging me double the amount of what I was expecting to pay according to their price list, and when I asked "why?" He ignored my question and just walked me to the cashier. I hope I never have to see this person again in my life, this has really been a traumatic experience because I felt discriminated against and degraded . H&R Block: You need to do a better job at training your staff members, this person had a badge that said "19 years of experience". I can't imagine how many people he has made feel the way I did that day. With his offensive jokes, lack of empathy for people in distress, and superiority complex, he literally made me feel hopeless (like he said) and crushed. Also no concerns toward Covid19 were taken at all on his part.
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April 2021 by Katrina Carreker
love H&R Block for their tax preparation, I Cant wait until next year.
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April 2021 by Larry Kennedy
Superb service and soft-ware capabilities!
