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October 2023 by remy goul
Very nice store
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August 2023 by Kristen Yin
I ordered a cashmere sweater for pick up and Jenny was so helpful and kind. She told me they reduced the price even more and price adjusted the item in store for me several times. I saved over 50% of what I originally paid for! I naturally placed an order for 3 more sweaters in store with her help. I can tell she is an awesome employee to have at J Crew.
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July 2023 by Aj prof
Latoya or “Toya” was so helpful with fixing my recently-bought green shorts. Thank you to her and her staff for keeping up such high standards of customer service at J Crew.
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February 2023 by Zaya Rustamova
The manager on the Men's Shop was friendly and helpful as I was trying to make a return. However, the African-American lady with short hair who is the manager in the main part of the store was dismissive and unfriendly. She made absolutely no attempt to help and answered to everything with a "no". With that kind of attitude, retail is not the best career industry. Overall, the customer service at this shop is average.
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January 2023 by Kero N
I came into J crew looking for a wedding suit but had no clue what I wanted or even what size I was shopping for. I was greeted by a sales associate named Michael B. He was incredibly knowledgeable and very friendly. This is my first time experiencing such a premium level of customer support. Mike took his time and helped answer all of my questions while recommending suit pieces for me to try on. We decided on our pieces and I’m incredibly happy with the purchase!10/10 service, if y’all come to the store. Look for Mike, that man is a life saver!
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December 2022 by Kori Capital K
The short, black, light skinned woman at the Lenox location first tried to speak to me as if I stole my item saying she didn’t see me walk in with it. Ok, I have the receipt I just want to exchange sooooo what’s the issue? I felt like she said that to me based on how I looked. If I was older she would have never said that to me. She then started saying I couldn’t exchange and I need to return. Bro I grabbed my sweater and left and reported her to the regional manager. I shop far too often at J crew for any clerk to try and insult me.
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October 2022 by Cris R.
Love JCrew, I've been a customer for 15+ years now, even tho this is my go-to location, I still other ones near by.
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September 2022 by Elder Ron Brown Sr.
What a unique place. My wife went inside and I decided to sit in the foyer and people watch. When several minutes turned to dozens of minutes, I was concerned. I went inside and she was nowhere to be found. I walked around inside and saw some very nice men's wear. The men's wear had a comfort feel and vibe to me that I really enjoyed. To my surprise I finally found my wife, she was in the dressing room. With the time spent I thought that the store had devoured her. She came out a 1/2 an hour later with bags. Well done J. Crew. ?????
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September 2022 by Kero Nguyen
I came into J crew looking for a wedding suit but had no clue what I wanted or even what size I was shopping for. I was greeted by a sales associate named Michael B. He was incredibly knowledgeable and very friendly. This is my first time experiencing such a premium level of customer support. Mike took his time and helped answer all of my questions while recommending suit pieces for me to try on. We decided on our pieces and I’m incredibly happy with the purchase!10/10 service, if y’all come to the store. Look for Mike, that man is a life saver!
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April 2022 by Mia Grace
Absolutely no one spoke to me or asked if I needed anything. I asked an associate for help and if looks could kill I would be dead. She looked at me as if to say, "can't you see that I am busy?", and she walked away. Surprisingly she came back and had found the answer to my question; I had no idea she was coming back based off her demeanor. Needless to say, I put the item back on the rack and went on over to Free People where they were friendly as heck. I will never visit this location again and yes, I am Black, however I did not feel it was because of my race, I felt more like they were entitled, not really used to catering to customers. Then again who knows but I will not be visiting this location again.
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December 2021 by Carlos
Excellent options and professional customer service ?
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October 2021 by Chaplain Ron Brown
What a unique place. My wife went inside and I decided to sit in the foyer and people watch. When several minutes turned to dozens of minutes, I was concerned. I went inside and she was nowhere to be found. I walked around inside and saw some very nice men's wear. The men's wear had a comfort feel and vibe to me that I really enjoyed. To my surprise I finally found my wife, she was in the dressing room. With the time spent I thought that the store had devoured her. She came out a 1/2 an hour later with bags. Well done J. Crew. ?????
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August 2021 by clorox bleach
Amber was the most amazing personal shopper. She was effortlessly able to put together outfits that worked for my purpose and enhanced my look.
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May 2021 by Eco Bnb
I appreciate the recommended rather than required.Thank you
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April 2021 by Machou T.
The store is well stocked ans staff very welcoming.