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November 2025 by AP
Service Concern on Major Engine Repair : Caution
2020 Alfa Romeo Stelvio TI Lusso (56,000 miles) – recurring check engine light for cylinder 2 misfire. 3 service visits (August–October 2025), repairs totaled approximately $10,294. Initial estimate for a blown head gasket repair was $8,600, later increased to $9,600, with a final bill exceeding $10,200 despite a prior agreement for $9,100. A 3% credit card fee was also attempted.
Although the vehicle was returned operational, performance declined compared to pre-repair condition. The vehicle was subsequently traded in. Service advisors involved: Jerry, Jamal, and Robert.
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October 2025 by Rick Gilkey
I just purchased my third car from Jim Ellis. The Ellis family, in my experience, sets the standard for integrity and consistently high quality customer care. The buying experience is exceptional -- no pressure and highly informative. Their sales consultants really perform as trusted advisors --very professional, client focused and supportive. They are extremely well informed and provide you with sound advice to ensure that you choose the best possible options at fair prices. This time I worked with Michael Cook and Dick Ivey, who went above the call of duty to provide my wife and me with honest clear relevant information about the pros and cons of our options, and also helped us arrange the best finance program. Their Finance Manager, Kapleton Forrest, also provided a positive experience-- he is extremely friendly, knowledgeable and helped us find the best financial option. Again, no pressure he just focused on helping us make the best decisions to serve our financial interests. My impression, based on years of experience, is that as a company Ellis stands behind their products and provides excellent quality cost effective service. As I write this review I realize that have never taken one of our Ellis cars to a local garage (which is not the case with other dealers), the quality of their service is exceptional and worth it if you care about your car. Hope this is helpful to the reader --buying a car is a serious big investment so it's wonderful to find a dealership where you can shop and buy with such comfort and confidence.
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September 2025 by Kimi T
Review from Sep 2025
This is the second Alfa Romeo I have leased. What I most like about doing business with this dealership is the personalized care they provide. Michael Cook is my salesperson and he continues to have great follow up and attention to detail. Adam Rubin, their GM is top notch. He wants to deliver the best customer experience and continues to exceed my expectations with his patience in explaining the deal line by line to helping me to secure the exact car I wanted.
Servicing the vehicle is always pleasant and first class with Jerry as my main contact.
Review from Dec 2023
This is a first class operation. Michael Cook my salesman was very attentive and friendly from beginning to end. Adam, Kenyon, and Kapleton were professional and patient putting the final details together. Go see these guys if you are in the market for a cool car and an awesome experience!
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September 2025 by Eddie Sun
We leased a Alfa Romeo Tonale from Michael Cook. Great experience as always from Jim Ellis dealership group and Michael went above and beyond on a painless transaction. We worked out all of the details prior to us arriving and were in and out in about 90 mins. Michael answered all of our questions and was in constant contact with us over the phone/text throughout the whole process. Great experience and I would highly recommend seeing Michael if you are in need on an Alfa Romeo or Maserati.
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September 2025 by Michael Berger
Jeremy is incredibly knowledgeable and no high pressure. He was fair and professional. The managers were very friendly. This was a first class experience.
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September 2025 by Yésica Erazo
We are very happy with the experience.
Mike is a very good seller.
We love our car!
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September 2025 by Bob Savino
A very easy car buying experience. Michael Cook was very patient with us and was very communicative. He worked with our schedule and logistical challenges for car delivery which was a huge relief.
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September 2025 by Dylan Chino
To say this was a wonderful experience would be an understatement. Working with salesman Michael and his team was terrific. Very friendly, accommodating, and far from pushy.
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August 2025 by Luke Tomberlin
Just bought a 2022 Alfa Romeo Giulia from Dick Ivey here and the process was as smooth as can be. They treat you right and Mr. Ivey is fantastic
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August 2025 by ILIYAS ALI MULLA
I recently completed the purchase of an Alfa Romeo at Jim Ellis Alfa Romeo Atlanta, and working with Michael Cook made the experience exceptional. Michael was highly knowledgeable about the vehicle and took the extra time to explain every feature in detail. His communication throughout the process was prompt, clear, and professional, which made me feel fully confident about the purchase.
The entire transaction from initial contact to the final handoff—was seamless and well-coordinated. Michael ensured I was supported at every stage and even followed up after the delivery to confirm I was satisfied and address any remaining questions. His attention to detail and commitment to customer care truly exceeded expectations.
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August 2025 by dehlia rochester
FIRST TIME @ JIM ELLIS ALFA ROMEO
GREAT EXPERIENCE MICHAEL IS THE BEST
GREAT JOB KEEP UP THE GOOD WORK
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August 2025 by VIJAY K
My Stelvio had engine oil warning. Jamal D helped with the Service of my Stelvio. Appreciate he taking care of the service. He did awesome Job.
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August 2025 by patricia morrow
My experience of having my vehicle serviced was great. Jamaal Diamond was very professional, courteous and loved how he took the time to explain things, answer questions and taking time to show me things about my car that I didn’t know. Thanks again Jamaal.
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July 2025 by Leonardo Inghilleri
This is my second Alfa Romeo that I buy from Jim Ellis and, once again, it was an excellent experience. The entire team was super helpful and focused on delivering a pleasant experience. In particular, I wish to mention Michael Cook who handled the sales process with promptness and professionalism. His follow up on our questions was fantastic even outside business hours. 10 out of 10! Thank you.
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July 2025 by Dianne Meinhardt
Michael Is an exceptional sales person. He was patient, helpful, supportive, and very informative. We feel like we can call on him whenever needed. We really enjoyed our experience with Michael at Jim Ellis.
