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March 2024 by A. Dee
Worst turkey sandwich ever! They put only 1 lonely slice of turkey cold cut, just cheap and insane! It was filled with lettuce and dry as the sahara.. I was desperate after visiting a museum and was so hungry. When I got home to eat rest, I only had a bite there. It was so dry, and when I opened the wrap to see only one slice of turkey! Now, it made sense why the wrap was so tasteless cause it was filled with lettuce! Worst sandwich of my life. But the pesto pasta salad was ok but never going back to this establishment again, Subalway sandwiches are 10 times better than this poor excuse!
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March 2024 by Amanda Adkins
I haven’t ever really had a problem with delivery times or food quality, but if you ask to pay cash for your delivery only have the exact amount you intend to pay. We asked for change and were told the delivery person didn’t have any. This put us in a position where we were forced to tip an insane amount in order to receive our food.It should have been explicitly stated that it is EXACT CHANGE ONLY.
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February 2024 by Stacey Hudson
It's just a chain sandwich shop, so you can't expect much. But I've never waited longer for 3 sandwiches in my life. Our orders were correct, though, and the employees were not rude. The handle on the bathroom door was broken, so someone walked in on me, and that wasn't fun. Parking was a nightmare, through no fault of the sandwich shop. It's not likely we'll be back, because we don't live in the area and I get the impression that most of their orders come as delivery orders to the surrounding condos.The company commented and asked me to share the feedback through their website, and I want to be clear that I'm not trying to get underpaid, overworked food service workers in trouble. I will not be sharing my feedback with corporate. This is for consumers to make their own choices.Vegetarian options: You can build your own out of the veggies offered.Dietary restrictions: Keto and gluten free have a good selection.
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February 2024 by Matt Petersen
Horrible !!!! Placed order at 12:30 and it’s 1:46 no food. They won’t answer phone or
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January 2024 by Laura Mueller
I placed a large order of 14 sandwiches, chips & drinks through the app on Saturday evening around 6:30pm for my daughter's volleyball team. I received confirmation of the order and my card had a pending charge immediately. I did not receive any updates on the status and called the store at 715pm. It was closed. My order was not fulfilled and we had to scramble to find dinner for the girls.When I called the store during business hours on Sunday, the manager indicated that the delivery was voided because it was too close to closing time. I can understand this, but feel a call should have been given to explain. I received no update. She then stated that the delivery address was out of their delivery zone. Later, I wanted to repeat the order from the night before and was told again that it was not the correct store for delivery despite only being .5 miles away. The manager suggested another store. I contacted that store and they indicated that the Peachtree store was the correct one for delivery to our location. I contacted the Peachtree store again, informed her that the other store said they were the delivery store and she said that they would not deliver to our location. We took our business to another sandwich shop in the area and spent about $300. I was not impressed with their customer service.
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January 2024 by Sophia
Placed an order through doordash, ordered at 3:27 and delivery window they gave me was 3:48-3:53. 5:00 and i still have not received my food.
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January 2024 by Ryan
Unfortunately the other reviews are true, the current management just doesn’t care, and you’re honestly taking a gamble even ordering from here.There has already been a time where they didn’t deliver my order or contact me about it in any way…when I finally went to the store in person they said they didn’t have a delivery driver, but couldn’t give me an answer on why they didn’t call or email me with that info.Today, apparently no one showed up to the store to work. Despite that fact, they were still processing orders in the system, charging people and marking them as delivered. When my order never showed I went by the store and there was no one there, and no signage indicating they were closed today.I never really write reviews online, but this time I had to. Avoid this particular location if you can.
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December 2023 by Heyward Wescott
Sadly, it's just like a lot of the other reviews. This place doesn't care. Don't order from here, and expect your sandwich to arrive in a timely manner. I too, got sick of waiting (2 hours) and drove to the store to get my money back. The manager said she couldn't do that because the sandwich was out for delivery. I had to do a charge back on my credit card. No one who works here cares at all. You can see that as soon as you walk into the establishment. If this is a franchise, Jimmy Johns should pull its agreement.
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December 2023 by Stuart Goodall
Call a delivery order in only 3 blocks away waited a whole hour then called. A gentleman answered and said he would bring it in 5min. Sill didn't bring it. I went there myself to cancel the order and have a refund placed back on my card. Once I got there a female employee was eating possibly on her break the other male who stated he was the manager was sitting behind the counter on his phone my food was still sitting in a bag and said they didn't have anybody to deliver my sandwich. There was only him and the young lady employee in the store. No one else. No customers. Somebody could have delivered it I was 3 blocks Away.
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December 2023 by Jacob Poston
Placed an order on the website. Waited an hour. No delivery & nobody answering the
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November 2023 by unknownbillionaire
Let’s start with cashier the guy looked extremely lazy, he was leaning over on the register while taking my order,he was rude he didn’t greet after greeted him. He never asked me did I want to add or take anything off my sandwich or Volunteer to tell what came on the sandwich.The sandwich was ok at best the bread was hard if I didn’t warm the bread it would def a 1star on food I only settled because of the weather bad and it was night time any other day I would have walked out. Whoever the hiring manager is sucks. I won’t be going to this. Jimmy
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November 2023 by Jnay Spencer
Black guy at the register was so dry! Myself and the guy in front didn’t know what to order, he didn’t suggest anything or help at all! Throw my sandwich together, some of it had no lettuce on it at all! Trash! Never coming back!
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November 2023 by Joshua Hoover
This place is gross! The girl at the register was incredibly rude too! I would avoid if possible.Kid-friendliness: NOT kid friendly! Staff is the reason it’s not kid friendly sad to say.
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September 2023 by Bethanny Lahey (Fig House)
45 minutes from location till delivery 7 blocks away, could have walked there and back twice. Forgot all the non sandwich items we ordered. No cookies, napkins, mayo/mustard. When I asked for a refund it was either wait another 45 minutes for the missing items or get a store credit for missing items to use next time. Don’t live local so it looks like the store got a much better tip than I intended.
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August 2023 by cory merry
Walked 15 minutes from my hotel to get some subs and was told they were closed. It was 6:05 pm. Doors were unlocked and all the staff was there. But closed an hour early huh?
