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January 2024 by Atlanta Foodie Golfer
They rent low quality tuxes at high prices. Better prices and better quality available most anywhere else.
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December 2023 by Tim Davidson
The manager at this store was extremely helpful, I called the day before for her to hold a suit for me, I got there and the suit was waiting for me and the customer service was great, thanks Sundae!
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December 2023 by Bryan Beteta
These guys really know how to provide some quality customer service. I came in to get a suit for a wedding and was blown away by how supportive the staff was in helping me get what I needed. Sundae, Mary, James, and Devin were extraordinarily helpful in getting me taken care of every time I came by the store. Highly recommend this store if you're looking for formal wear!
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December 2023 by Chris Utash
Terrible service! I tried coming in to get measurements for my friend’s wedding but the person helping me didn’t measure everything I needed so I decided to go to men’s warehouse around the corner. There they actually gave me measurements and pointed me to the suits and shirts with my sizes and had actually great service. Don’t go here! Go to men’s warehouse around the corner trust me on this!
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December 2023 by Lily Elisabeth
If you are a young male under 30 you will be actively avoided by staff. When you finally receive help, the associate will abandon you at first opportunity to attend to anyone walking through the door who is older. Very disappointed by this experience
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November 2023 by David Baker
Hoping someone from management sees this and offers to make things right because this experience was absolutely unacceptable and I don’t think the salespeople were able to make things right on their ownNeeded a tux for sisters wedding and put in an order a month before the event date. Tux came in a few days ago and I went to try on to find the pant size was waaaaay too large and there was a tear in the shirt. I mention this to staff and they say they can put a reorder in that should be here Tuesday of wedding week (wedding is on a Saturday)I ask them multiple times “this will be here no later than Tuesday right?” and was assured that was the case. Tuesday comes and goes….. nothing. I go over there tonight at 6p this Weds and still….. nothing. 72 hours before I needed the tux and all I had were comically large pants, a torn shirt, and a jacket. Best part was… people at the store couldn’t assure me when my fixed order would actually come in. I’m supposed to be traveling starting tomorrow for wedding weekend and thought I’d be in the green because my tux was supposed to be here after fitting adjustments Tuesday/Wednesday at the LATESTThank god I was able to find somewhere that can rush a tux (for more money…. Due to this company’s mistake) and have it delivered close to the venue by the time I need it but this experience with Jo’s a bank put a terrible taste in my mouth
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November 2023 by Kayla Heffron
Awful experience here! Would not recommend at all, made an appointment to try on tuxes for my fiancé for our wedding, and the sales associate was working with multiple people even though we made an appointment. They failed to tell us the suit we chose was being discontinued / retired so when the rest of the bridal party went they had very few sizes. They said they were going to order the sizes from other locations and said it would be in a few days, but somehow the suits just ‘never showed up’. We ended up having to change last minute and get a custom suit and opted to use a different Jos A Banks location due to the negative experience.Please save the heartache (from a recent bride) and use another store.
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August 2023 by Daniel Morin
I recently had the most remarkable experience at Jos. A. Bank, and I am thrilled to share my gratitude by giving them a well-deserved 5-star review! From the moment I stepped into the store, I was met with exceptional customer service that exceeded all expectations.I had the pleasure of being assisted by Devin, who truly went above and beyond to ensure that I had an unforgettable shopping experience. Not only did Devin help me select the perfect tuxedo, but his expertise in understanding my preferences and style made the entire process a breeze. His keen eye for detail and fashion sense were evident as he meticulously guided me through the fitting process, ensuring that the tuxedo fit me perfectly.
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August 2023 by Philip Shannin
I love this place! The clothes are high quality that competitors but not much more money. Bo is awesome! He took my measurements and helped me find an awesome clearance suit paired with shoes and a tie that were on sale. They do in house alterations and she is phenomenal as well.
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May 2023 by James O.
Cedric made it look so easy picking out the perfect jacket that coordinated with the items I brought in. Beyond that, his service was friendly and professional. Easy 5 stars.
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March 2023 by Nick B.
David is the man! I made an appointment and came in without a ton of knowledge in the formal wear space, and he talked me through options for the type of event I was going to and helped me get ready to look great without breaking the bank. There were a few things that needed to be ordered and/or taken fir alterations, and he gave me a ton of guidance and followed up multiple times to make sure everything ended up perfect in time for my event. I will be going back here for any future formal wear needs!
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February 2023 by Andy Bailie
Oh my gosh!I needed a sport coat for an upcoming event. We stopped by with the intent to “just look around”.The young lady there, Kely Moore, was an absolute gem! She expertly sized the perfect blue blazer that needed no alteration. Just a perfect fit right off the rack. I’m not much of a dress up kinda guy bit Kely made me feel like an aristocrat, so much so, I kinda wanna go back and buy some more stuff.
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February 2023 by John Richards
I had a terrible experience here with CJ the salesperson, as I was buying a last-minute suit for a funeral.I arrived telling CJ I was there shopping for a funeral. The entire time I was there, CJ made me feel like i was inconveniencing him with my size and non-average proportions. He audibly sighed with frustration when I told him certain things wouldn't work for me. He also had the audacity to try to upsell me on different light-colored suits that weren't what I was looking for (black or dark grey for a funeral).When I went to go pay, he told (not asked) me to go to the changing room and bring back to him what I didn't want. He should do that himself! Why should I be doing his work for him?He refused to give me his last name or a business card with his name. And when I pressed, he told me "I don't have a name". Clearly he knew he had treated me wrong and I was asking his name for a review.I am livid I had to buy this suit so last minute for a funeral and give this guy commission. This man had zero compassion or empathy. Worst Jos. A Bank experience ever. Never going back to this place again. I'm sure CJ doesn't care either.
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February 2023 by Jason Young
I had a great experience here! The store associates helped me out, as a team, to find the right outfit for a special occasion. I really appreciate their patience!
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January 2023 by Marni Campbell
Kelly was AMAZING!!! She went above and beyond and answered any and all of our questions. I'm not going to lie, we went to Men's Warehouse first and their customer service was AWFUL!!! But, I'm so thankful it was, because we ended up exactly where we needed to be
