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August 2023 by Derek Dela-Cruz
Look for my man, Eccles. He will hook you up with all the answers to your questions. Outstanding customer service and I am happy with my purchase.
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August 2023 by Google user
Look for my man, Eccles. He will hook you up with all the answers to your questions. Outstanding customer service and I am happy with my purchase.
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May 2023 by Kylie M
I visited Kiehl’s today hoping to find a few products to alleviate my flight-related dry skin, and the sales associate that helped me was super friendly and knowledgeable. Even though I was just there for a few minutes, he went out of his way to help me find the right solutions for my skin.
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December 2022 by Robert S.
There are several Kiehl's stores inside the Atlanta Airport....all of them are rather small in size, but they carry the basic products that most people would need. Their soaps and grooming products are always great to give as gifts and people appreciate them since the quality is very good.The original Kiehl's apothecary first served patrons at the corner of 13th Street and Third Avenue in New York City, back in 1851.In 1921, Mr. Irving Morse, John Kiehl's apprentice, takes over the business and expands the offerings to a full-service pharmacy, stocking teas, herbs, tinctures, honeys, and the first-ever Kiehl brand products, including the Original Musk Oil, their signature scent.Irving Morse makes "Try Before You Buy" the pharmacy's unofficial motto. This principle of personalized customer service, together with generous sampling, has remained a Kiehl's tradition for more than 95 years....that is why it's easy to try any of their creams and items before you buy the full size product.
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December 2022 by Maya Journi (beautyhasdreams)
If this is the location in terminal b the customer service is completely horrible.
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August 2022 by Maya Staton (beautyhasdreams)
If this is the location in terminal b the customer service is completely horrible.
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December 2021 by ALMW
What’s the point of these airport locations when the purchase doesn’t count towards your account. Kiehls in America needs to get its act together.
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November 2021 by Ads_ Yacht_Stewardess
What’s the point of these airport locations when the purchase doesn’t count towards your account. Kiehls in America needs to get its act together.
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June 2021 by DMOXLEY0403
Got what I needed without shipment in an area that I live within 3 hours of. Very friendly people and all the products I needed in stock.
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July 2019 by Nathalie Walgis
Just want you to know that Eccles is an exceptional CS rep. He is knowledgeable, kind, personable and represents your brand well. He’s got all the amazing traits you want in a rep to take care of customers.
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May 2019 by Michael Wise
Mixed. Depends on who is working, and that's why we review: the people. If you know Kiehl's, it's great. I've been to this store 3 times. The lady who helped me was upbeat & friendly. The guys...nope. One in particular looks like he hates life, his job, and customers. Grunts at you and just hands you your receipt without a word or smile. Due to the location, and that I'm usually at B Concourse, I'll still visit. Hope the lady's working!
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May 2019 by Rizma W.
Another high-end skin care shop employing people who know little to nothing about skin care... Or the products they sell, apparently. Fortunately for me, I did my homework. I was looking up eye creams that contain pro-retinol and this one came highly rated. It's the "Youth Dose Eye Treatment" with pro retinol, red grape seed extract, and Vitamin C. I had a few questions about this product, but none of the previous Kiehl's stores I visited seem to have the product in stock. During my layover in Atlanta, I was able to pop into the shop and, to my surprise and relief, they did have what I was looking for. I asked Bukola, the sales associate, a few questions about the eye products in the store. In hindsight much of what she recited sounded relatively scripted... And flat-out wrong. I asked her how the product I was interested in worked. She had no clue about pro-retinol in general or how it works. But she was quick to tell me that she used the product. Everyday. Yeah...Okay. She also tried to upsell me on another product containing only one of the three ingredients contained in the product that I planned to purchase. I asked her what this additional product would do that my product wouldn't do, and she couldn't give me an answer other than, "Oh, it's a serum". Okay, but what is it do that this other product doesn't do?? "Well... the other product is a cream" *Okay, but what does it do that this other product doesn't do??* Right about that time, some very animated (possibly drunk) character, who I discerned used to work in the store (during his conversation with the sales associate, he insisted that he 'wasn't fired', so there's that...) walked in. He swore up and down that he also used the product ("uh huh...") and that it was so great, "it's like an orgasm for your eyes". Uh-huh. Bukola saw his arrival as an opportunity to get out of answering questions she obviously didn't have the answer to, but before I made the purchase I ask one more question. I noticed that the product label claimed to ...'brighten the appearance of the under-eye area." I've purchased enough eye creams to recognize marketing when I see it, and that kind of language usually means they add a very high-end version of glitter to diffuse light away from the dark spots and make the area "appear" brighter. So I asked her if this product contain any of that "light diffusing glitter" stuff. She insisted that it didn't, and reiterated that again it was just a cream. When I got home, imagine my surprise when I apply the product and saw hundreds of tiny shimmers around my eyes. ...but she uses this product "everyday", right? Hmm. If I'm out here spending $40 on an eye cream, please respect me enough not to b******* me. If you haven't used the product, say so. Instead, share with me experiences that your other customers have had. What do they say about it? That's not a ding on the product itself. I've read good things about it and I'm willing to give it 30 days before I render my final judgment. However, I definitely encourage you to do your own research, because the sales associates know little to nothing besides what they are told about the products they're selling.
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April 2019 by Laurence Burton
Very nice and clean with good products.
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April 2019 by Ashaunti Pryor
Store is always clean, organized, and very inviting!
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April 2019 by Shayla Slade
Always a pleasure!
