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February 2024 by Clay Miller
Excellent work. Matched the paint perfectly. Friendly service too.
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February 2024 by Mark Gilbreath
Matt and the team have performed a number of body shop repairs for our family. Recently replaced a bumper on my truck after struck in rear. Painted bumper look as good as new! Truck was washed, waxed and even inside windows cleaned !! Hope we don’t need body shop work - if we do we will be going straight to Matt and crew at Kong’s Body Shop.
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January 2024 by Shawn Moore
These guys were actually my third choice, as my favorite shops were backed up. It took much longer to repair my car than anticipated, by weeks. They never once had the courtesy to call and update me on the repair progress, I had to literally CALL THEM every week, which is unprofessional in itself. My car was returned filthy and covered with leaves even though they own a car was right in front of the repair center. And sadly, after returning home from vacation I then noticed the paint mismatch. It was cloudy the day I picked it up, but now in the sunlight the difference is significant. I left them 2 messages about it but never got a return call. Go elsewhere, very unsatisfactory.
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December 2023 by Dereck Wallace
I only go to Kongs. These folks do a great job.
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December 2023 by Kevin P.
Great family business that I've taken my car to twice to be repaired; both times they did an exceptional job. I definitely recommend this location not only for vehicle damage but also for car washes as well.
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November 2023 by EAM 707
They do a great job but it's customer service not the same as years past.I have been there 3 times in the last 15 or so years when the owner was the face of the business, this time is someone else, and it's not the same.
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November 2023 by Walt Karas
They gave me a lighting fast online rough estimate from pictures of the damage to my car. Turned out the car was a total loss, but I appreciate the quick response.
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October 2023 by Barbie B.
I went for a quote for my fender that didn't seem to be too damaged, although I realize sometimes it's hard to know by glancing. The whole time I was there, he talked on his phone, which seemed to be an old innocuous conversation. He advised that I would have to replace it all. I later got another quote saying that it could be easily fixed and repainted for less than half the price that Kong offered. It's clear now that the new deal is to replace everything and profit greatly.
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October 2023 by Molly Wang
Called in beforehand to get an estimate to change a tail light, already had the part just needed to pay for labor. Was told under 100 dollars, when dropping off the car, was quoted 150. That’s over a 50% price markup from what I called in. They said they had to take off the bumper.Bought to tools myself to do it and completed it in under an hour with 0 experience. Anyone with better tools and actual car experience could probably complete this in 15 minutes. Seriously a joke that they tried to charge me 150 dollars for 15-30 minutes of labor. If the pricing discrepancy is this high before I even dropped off the car, who know what they would have tacked on afterwards. Would not take your car here.
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September 2023 by ary rosh
HORRRIBLE BODY SHOP!!!!!! DO NOT TAKE YOUR VEHICLE HERE ! They will give you back your car worse than you gave it and they are super unprofessional and curse a whole lot when you question their poor labor. They are con artists, especially the owner! Please save yourself the time and headache and DO NOT GO HERE !!!!!
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July 2023 by Kenny K.
Great experience here with Matt..... before n after pic posted.... Pics speaks for itself again thank you Matt
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March 2023 by John Glenn
Date of transaction: 01/17/23Amount paid from me: 977.02Amount paid from my insurance company: $2269.01Kongs Body Shop was supposed to fix all areas of my car damaged in an accident.Any discrepancy between the insurance company estimates and Kongs was supposed to be submitted by Kongs to the insurance company.Kongs was then supposed to fix all items and allow me to pick up my car within a reasonable time frame.*Car dopped off at Kongs on 12/12/22 and kept the car until 01/17/2023. *Kongs did not fix all areas with damage and even the areas worked on were not complete upon pickup and are still not complete today.Not one component was fully fix.The paint was off color from metal to metal. Not blended well.The bumper was not fully attached.Originally missing a pin stripe that I had to bring the car back and wait for an hour for them to add.The TPMS sensor in the tire was not fix and I had to return to Kongs and then to an outside tire shop that Kongs deals with (I did not pick them, and they did not do work for me, they worked for Kongs, but on my car)**There was new damage on my vehicle after sitting at Kongs for so long. Driver's side door and fender dinged by something. They ignored it. ***The headlight was not reattached properly when working on reinstalling the front bumper, as the mount for the light was affected by the bumper getting ripped off in the accident. They ignored it.The back passenger side fender was repaired and repainted poorly, but the skipped the bumped that was clearly related damage and only a 1/2 inch away.From pickup day of my car on 01/17/23, where I took pictures and explained all areas that still needed work, through to the following weeks, my complaints and comments were ignored even with picture evidence.Kongs even forced me into taking the car off their lot when I said it's not ready and I don't want to pick it up. They said they couldn't keep it.Kongs did finally put on the little pin stripe, but the job was so rushed I guess that the pin stripe is now peeling/chipping away 28 days later... So even the smallest thing they tried to do, ended up not being completed or sufficient in any way.They basically did nothing to try and resolve anything I asked for and still nothing has been addressed by Kongs. The third-party tire shop did fix the TPMS sensor after I paid $100 in Ubers to be able to drop my car off at this unknown place chosen by Kongs.I will now have to pay much more to another body shop to cover the incomplete repairs and the ignore repairs.Kongs did nothing should have a very low BBB rating. I will continue to complain of all platforms about this company for years, unless something gets resolved.Services: Tires
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March 2023 by Shelby Zitelli
Went to get an estimate and Kong was very cocky and rude and refused to write one for me..... Very unhappy experience.... If I wanted someone's business the way he is doing things is definitely not it....
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March 2023 by Brittany S.
If you're considering this shop for body work please go with another body shop. Took my car here after getting in an accident where I was hit. The other persons insurance was fully paying for the damages. After the insurance paid all of a sudden Matt said they fixed additional things and of course, the insurance didn't pay so he told me I had to pay to get my car back. Over $4k and I'm honestly not even sure if any additional work was done bc he hasn't been able to provide proof to the insurance or me & he won't release my car until it's paid. I called the police and the police advised me I'd have to sue to get my car back and I damn sure will be suing! Do not take your car here. The insurance adjuster said they'd never seen anything like this before. This place is a scam!!!!
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December 2022 by denise h.
This guy led me down the yellow brick road I had to remove a minor dent before I turned in a lease . I kept calling and calling to see when I could bring car in these folks never never never got back with me smh never again. He should have just told me he couldn't do it I bugged them for 3 weeks if it wasn't a lease deadline ding up for me I may have not posted bad review but I to get that car ready for return because of them being g so unresponsive it out me in a jam trying to find someone to fix minor dent ended up going with Maaco they know how to give good customer service forget this place
