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April 2024 by Cassandra Rowland
Waited 40 minutes for donuts, and the workers didn't know how long it would take. Doors were locked, @4pm. Left very disappointed.
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April 2024 by Shaye Mula
EVERY TIME I ORDER ON UBER OR DOORDASH THEY NEVER HAVE WHAT I ASK FOR THATS RIDICULOUS AND THEY DONT ANSWER THE PHONE
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April 2024 by Anton Taylor
The lack of customer service from the drive-through person is a little discouraging being that the product is decent. I was greeted with “we are only taking cards“ I would prefer a good afternoon or good evening or how may I help you. The drive-through person seemed very rushed, when taking my order and didn’t offer any suggestions for upgrades or complements to the 12 dozen donuts ordered
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April 2024 by Sandie Frazier
Good and Hor glazed donuts...?
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April 2024 by liveLIVE mediagroup
Went by on a regular Saturday evening, saw a little line, but it wasn't too many cars ahead, figured 10 minutes wouldn't be too long...The interior area was open, but guests weren't allowed in.Continued to the Drive-In, waited 30 minutes stuck behind other patient guests and finally got to a point where I could get out. I'm certain the wait was over 45 minutes. They were serving a guest once every 5-7 minutes it seemed.I hear McDonald's is supposed to offer Krispy Kreme in the next couple of years, might actually get to have one that way....
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April 2024 by Pixel 8
I ordered here, I specifically requested off the rack hot doughnuts pak, the rude ghetto girl rudely gave me all cold old doughnuts pack. Customer should get what they requested for their money.
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March 2024 by Khadijah Queen
The West End Krispy Kreme stay packed. It don't matter what time of day or night, it's a line wrapped around the building! It takes so f-ing long for each and every vehicle to get out the drive through! I don't understand it. Put the donuts in the box, get the money, give over the product. Simple. It should not take 45 minutes from ordering to pick up! Ridiculous! But good every time ?
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March 2024 by PHAT COMEDY LLC
HHHooooootttt Dddddoooonnnuuttss Now!¡!
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March 2024 by Trisha Latham
After waiting in line for over an hour for my children to get St. Patrick’s Day donuts, we were told our car was the last to get green donuts and the member special. The manager gave us a “Share the Luck” box and as we pulled off I realized they were regular donuts. I went back and told the employee what happened. She began to argue with me about not having green donuts. I asked to speak to the manager again and she refused to come back to the window. I would like a refund immediately. I am doing multiple reviews with photos on this location as well as posting on social media. This is unacceptable. If they don’t care about the brand then why work here?
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March 2024 by Adonis McCrary
Bad Customer Service. Long Wait Time In Drive
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March 2024 by Floyd Warner
How you Krispy Kreme and don't have glaze doughnuts ?
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March 2024 by Kelly Morgan
Worst ever. Went to go get donuts right at 9:15pm and it says they were open until 10pm. And employees put cones right in the drive thru at 9:00pm but didn't answer the phone before me making a trip up there. The worst customer service. Would defintely not recommend.
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March 2024 by Melanie Hamer
They were cold
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March 2024 by David Thomas
Went in to get 3 chocolate cream filled doughnuts. I hadn't been in in quite a while and was surprised by the price, but the doughnuts were still delicious.
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March 2024 by Jasmine Moore
Donuts are always fresh . But the restrooms are never cleaned . No toilet tissue , no soap , no paper towels and trash all over the floors .. PLEASE keep the restrooms cleans !
