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February 2024 by Ignacio M.
My recent experience at Kroger was marred by a disappointing interaction with an employee. I couldn't fully see her name tag but I managed to make out Shantae. Unfortunately, the service I received fell far below the expected standard. During my visit, Shantae displayed rudeness and ignored me when I tried to ask for help on multiple occasions. Her behavior made me feel stupid and worthless, and it significantly detracted from my overall shopping experience. As a customer, I expect a certain level of professionalism and courtesy from staff members, and unfortunately, this was not met during my encounter with Shantei. It's disheartening to receive such subpar service, especially considering the reputation of Kroger as a reputable grocery chain. I hope that management will address this issue and provide appropriate training or guidance to ensure that all employees uphold the values of excellent customer service.
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November 2023 by Gb9170 B.
Very nice store, aside from the fish section. It reeked and wasted the back half of the store. How could the managers not notice?!
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May 2023 by Kev F.
my first grocery shopping at Kroger on Howell Atlanta location was terrible I went to self check I have an issue with some groceries that I scanned because I don't have Kroger card I asked this emplo that I needed help she told me to ask one of the employee which I did upon approaches her she Already a bad attitude never say good morn I approached her nicel and told her I needed help she looked at me so bad Ignored me and helped someone else and I asked her I need help I told her I needed a card she tried to used the card second time I needed help she disa I told the other cashier that I will never shopped at Kroger never again I Don't need this kind of Customer Service Managers should train her again her Attitude is REALLY BAD
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April 2023 by Aimee B.
Horrible grocery store! Aisles needing to be stocked. Produce is subpar, bruised and hardly any choices. No romaine lettuce! Spend lots of time here shopping and fill my cart. Then get to the check out and ZERO lanes open. So, now I'm an employee and have to ring and bag all my stuff. I don't have all day to spend my time shopping for my family and then have to check out all my stuff and bag it. If I had a few items, sure, but not a shipping cart full. I told the older woman standing around the check out area that it as ridiculous that there isn't at least 1 lane open to check people out and she sarcastically says there are only 2 of them in the store. I respond and say "2 employees working in the entire store today?" And she responds and says "2 cashiers". So, I'm thinking why isn't one ringing out people and the other monitoring the self check out? Manager needs to do better. If there are only 2 cashiers that were scheduled or that bothered to show up for work then the manager could check out the customers! This is why I always shop at Publix. Yes, you pay a little more but what you need is stocked and looks edible and you don't have to become an unpaid employee and check yourself out and bag. Never again Howell Mill Kroger.
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March 2023 by Mohd Ariful Haque
When I came there’s no one at the desk. Someone told me that the person giving the service will be back in 30min. Waited for 50 minutes and the perso didn’t show up!
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March 2023 by Kimberlyn M.
I wanted to review and say tonight's grocery run was a pleasant surprise! Not only are they trying to revamp the place and all of the produce and meat looked really good, but more than that was the customer service. I saw everyone working to help each other out and jump in to help bag groceries or check out guests. Especially a shout out to Nathaniel who was doing two self check out lines by himself bagging everyone's groceries while smiling. I am glad this Kroger is upping their game!
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January 2023 by Evelyn C.
Stopped at this Kroger this evening to get two things. Lines at self check went halfway down the aisle, and lines at the manned registers were 3-4 carts deep. I got in line behind a guy who was helping his disabled grandmother (or mother) and had a toddler in another buggy. Kid was waving at me so I waved back. The dad flipped out and threatened me. Bad enough to wait in line 20 minutes to buy 2 things but threatened by crazy people? No thanks to both.
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September 2022 by Antoinette E.
Been here several times over the span of 3 years and they never have shopping carts available. You have to walk out to the parking lot to get one. The produce aisle is questionable b/c it doesn't feel cool enough more like humid. So I question the freshness. Try to buy as little as possible so you can be in and out at self checkout because they only have one or two cashiers open. Let me take that back the self checkout is longer than the cashier so either way you are going to be spending at least 15mins in line before checkout. Lines are go down the aisle to the meat section. Smh.
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August 2022 by Alexa G.
I live near this Kroger, so I'm here once a week shopping for sales and such. I often come during lunch time when thankfully it's not too busy. Minus one star because this place is a little dirty at times and runs out of certain items when I need them. Good thing there's a Walmart nearby in case that happens. Besides that, not the worst Kroger I've been to. Self checkout here too which is good.
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December 2021 by Kiah R.
Don't come here for fresh produce, it's usually bad. The store isn't the most clean either. Decent sized parking lot but it's barely full because it's not the best kroger.
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September 2021 by G. C.
What the heck has happened to Kroger? They used to be the best place in Atlanta to shop. Their stores used to be clean, well run, with decent prices. They have fallen so far from where they once were. Their TV campaign is clever but their store experience falls far short of the image it's trying to communicate. The Howell Mill store is dirty. The associates are rude and unhelpful. Completely unacceptable.
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August 2021 by Montserrat O.
3 starts because the employees are really nice but this kroger is Awful! The food just never feels fresh and the layout just doesn't make any sense to me. It could really use a remodel, some reorganizing, and space planning. I also feels very unsafe I drive to the one on Morosgo Dr although this one is 5 mins away. It's a lot nicer, cleaner, and organized!
