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January 2024 by Est Davey
Why the money service say 8 am instead of 10 pm if you trying to get help I advise you go somewhere else store make their own rules up
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October 2023 by Trey F.
Lines are always halfway to the back of the store, never enough people on the registers and they always have half of the self checkouts out of service! Sale prices are correct 50% of the time so I have to check the expiration dates myself on the tags. You have just lost my business, I will be driving the extra 10 minutes to Publix. I don't care how close you are.
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June 2021 by Taylor G.
This a great Kroger if you want to get in and out quickly. The parking lot is big so it's easy to drive in and out. I don't like how there's always limited buggies even when there are non outside there's none inside so where are they all going? If people are stealing them then they need to put a lock tracker on them once they leave the parking lot. Also they never have any of the small buggies which is annoying when you only have a few items. The shopping selection here is hit or miss some days it looks like whole trucks didn't show up because there's big gaps in the aisles with missing items. If you're looking for specific items then you should probably try another Kroger but for basic groceries and quick service this is the perfect location. And it is fairly organized.
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July 2020 by Kristi C.
This Kroger is pretty decent. The employees are very friendly. Update 7/30/20. I think I need to find a new location.
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March 2020 by Aspen J.
I walked into this Kroger today and my groceries went over that amount that I had. With all that is going on and my job being closed I asked a young lady to take some items off. She asked me if I "needed" these items I said yes. She then paid for "all" of my groceries. In times like this, these are the people you have to thank God for. I am forever grateful, it really means so much. I wish I knew her name to knowledge her. But Thank you!
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July 2019 by Lynn M.
I guess I could drive across town to shop but that seems a little extreme when this store is in my neighborhood. While the staff is friendly, the long lines are awful. Money services is the worst. I cannot fathom why when there is a long line snaking around the store, they don't bring in another associate to clear the aisles. After a certain hour, the registers are closed and you are left at the mercy of self checkout. A little common sense and care about customers would make this a great place to shop but in its present state, this store is a disaster. Restocking produce would also be helpful. Sometimes it looks like Russia in here.
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June 2019 by Cresha W.
Google Map shows this store closes at 1am. I just got here at 11:04om and the security guard is closing their doors and sending us away.
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March 2019 by Ann F.
I've been going to Kroger on Headland since it was re-built, back in the early 2000s. The first several years, it was a great place to shop. The shelves were always well stocked, and on the busiest days of the week, there were plenty of registers opened. About 3 years ago, I begin to notice the store was not the same. I begin having problems with the produce department. It seemed they were always out of something. I complained to management several times. It got a little better, but it wasn't good enough for me. Then I started noticing throughout the store the shelves were empty. For example, I recently received a coupon for a free box of New York garlic Texas Toast. Every time I went to Kroger to redeem my coupon, at least once a week, the shelves were always empty. I finally had to go to the Cleveland Ave. Kroger to get my Texas Toast. I get so frustrated every time I do my shopping at Headland because they are always out of at least 1 item on my list. This past weekend, they were out of pizza cheese and my favorite wine. And they are always out of Red Baron Individual deep dish pizzas. Plus, I usually grocery shop on Sundays. The store is packed with shoppers, yet half the registers are closed. Headland Kroger is less than 5 minutes from my house but I'm considering doing my shopping at Cascade or Cleveland Ave. from now on. Both stores are farther away and timewise it's an inconvenience, but they both are well stocked and have everything on my shopping list. They also have plenty of registers open.
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February 2019 by Dorothy Woods
I came in with a line to the customer service desk, I was there about 10min one customer complaint about filling out paper, but I love how the manager deal with the situation at the desk.
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February 2019 by PATRICIA “PAT” EUBANKS-DAVIS
KROGER CUSTOMER SERVICE COUNTER.
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August 2018 by Jordan M.
Longest lines, all the time . No matter what time of day or night, these lines are horrendous. The selection here is always great, much better than my local Kroger in Brookhaven. The late hours are definitely a plus for this store.
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June 2018 by Ally P.
The store should hire more employees or close their doors. Customer service always only have one person working and it's two the other person is acting as though there's not a long line. This department is rude and don't know good customer service. The produce depart look like they was using the fruits and vegetable to play hacky shack in back. The store looks like they don't clean it and the items are always about to expire in three or four days. The girls restroom have the words and graffiti on the stall doors. There's never any carts inside the store and management is rude and won't honor a rent even if you have a receipt, products never been used and it was only bought a day. Avoid this store if you want to keep your sanity.
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May 2018 by Dan G.
There is always a very long line at the service desk on Friday. There is only ever one person working. Why is proper scheduling and customer service ignored?
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December 2017 by Jekia F.
This store was oddly set up and not very clean. I agree with the one poster who said this kroger should be a part of the rest of Metropolitan pkwy. Yuck! They have outdated dairy items. I couldn't believe it. I saw half&half for Nov 21...it is now Dec 6th. The employees are rude and not very helpful at all. I've never been to a Kroger where the eggs are not next to the butter so I reached out for help after walking around for a good 5-10 minutes trying to find the eggs (I try my best to never ask Kroger employees for help because well in the metro Atlanta area their interpersonal skills are awful). I asked an employee (African American male) who was coming out of the meat area for help and he responded with oh it's somewhere back there..I guess. Who answers a customer like that?? Yeah...no...I will not be returning ever.
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December 2017 by Corliss C.
This is an absolute joke. The lines are super long!!!! I consider this as disrespectful to the customer.
