Kroger Money Services provides a mixed shopping experience. While the pricing is fair and the store is clean with a good selection, including Prime beef and quality produce, the customer service needs significant improvement. Employees are often preoccupied with socializing rather than assisting customers, and a manager's response to an exchange inquiry was described as curt and nasty. The sushi offerings also disappoint, with the removal of avocado from certain rolls. On a positive note, the safety of the store and parking lot is not a concern, and one employee, usually at the self-checkout area during the day shift, is praised for being personable, polite, and prompt in helping customers.
Beautiful store sadly they never answer their phones which makes ordering a catering order difficult and almost impossible.
November 2023
Great prices! Eggs $1.99 Publix eggs $4. That's really ridiculous Publix! The store is so big! So there are a lot of choices. They also carry Prime beef! Produce has been good.
June 2023
Clean store with a good selection. However, customer service needs a lot of improvement. The employees seem to be preoccupied with socializing rather than work. An exchange inquiry , at the customer service desk, resulted in a curt and nasty response from a manager.
