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April 2024 by Reid Levering
This pharmacy is absolutely TERRIBLE. I am constantly told different information whenever I talk to them. Last time I went to pick up a prescription I was read the riot act by the woman working for not calling ahead of time to confirm they had it in stock. So today I called to ask before having my doctor send it over. The lady on the phone INSTANTLY got a tone in her voice when I explained my situation. Even when she was asking for my name and dob, she couldn’t have sounded more disgusted. She then told me there was nothing waiting for me. So I re explained the situation and that I knew I didn’t have anything waiting but was calling to make sure they had it in stock. I said there was no reason for her to have an attitude towards me when I was just going based off the instructions I had been given. I eventually just hung up because there was obviously no getting through to her or having her help me resolve my issue. I do NOT recommend this location if you want your transactions and customer service to go smoothly.
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April 2024 by Malcolm Galwey
Cashier Kahlia was rude. I asked a simple question about the administration of an eye ointment for a toddler. She then read the obvious one sentence summary on the front slowly, as if I was in a remedial ELA course. While not discussing the litany of warnings on the back. Not sure if the apathetic tone was ignorance or malicious, but it wasn't appreciated.
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March 2024 by Amanda Allen
I wish I didnt have to give even one star to review this pharmacy. They screwed up my pets prescriptions she takes for seizures and told me I had already filled it 10 days previous, when in fact the bottle I showed them, showed it was filled 30 days pryor. Its a controlled medication. It wouldnt be filled 30 days pryor and then again 2 weeks after that. They argued with me that I HAD picked it up 10 days earlier when I had not and refused to fill her medicine meaning she would begin having seizures because she was out. I was told they dont make mistakes....even though they had. Clearly I was upset because I had the proof they hD madd a mistake and they refused to acknowledge they had, called security and had me thrown out and told me they would no longer fill any prescription for me. This wasnt the first time I have been treated with such rudeness and disrespect. This pharmacy staff and cashiers are trash.
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February 2024 by Jessica Sherrington
Please avoid this place if you can. This has been my pharmacy for several years and the amount of stress that they have caused me has finally come to a tipping point. I have been spoken to in a condescending tone on multiple occasions. I've been told that the pharmacists and others who work in the pharmacy do not communicate to one another. The carelessness with which this pharmacy operates is disappointing and frankly dangerous.I take a medication daily. It is on auto-refill, but I will sometimes call up a few days prior to running out just to ensure that it is being processed and that I've done my due diligence in ensuring my medication will be refilled when needed. I called this weekend and was told that the shipment carrying the medication I (and likely a great number of others) take is delayed and they are unsure of when it will arrive. I was told I needed to call again today before noon to see if it has arrived. I am now out of my medication because of something out of my control and was told that it is my responsibility to call them to see if the shipment has arrived and if it hasn't, it then becomes my responsibility to call another pharmacy and have my prescription transferred.I am a patient and understanding person. I've worked in customer service (specifically in retail) for many years and I look at every situation through the lens of someone who would be working there. In this case, I do not understand why the pharmacy is not calling their patients prescribed this medication to inform them that they will not be receiving it. Now I am late in taking my daily dose of this medication and there is a chance that the new pharmacy won't be able to fill it for up to 24 hours...This particular Kroger pharmacy does not care about the effects that medications (or not receiving medications) have on people or the fact that some people take medications as life-saving treatment. There is no sense of urgency, no apologies, and no offer of a solution.I wish I could say that this is the first time I have encountered this attitude from this pharmacy, but it is not. I could write a whole novel on the amount of trouble that I have had getting my dog's seizure medication from them over the years.All this to say that you should avoid this pharmacy at all costs. Please choose a different pharmacy.
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February 2024 by Jordan Rhodes
INCREDIBLY rude encounter via phone call and several issues getting the most basic scripts filled here. I will be moving all of my prescriptions from them ASAP.
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January 2024 by S M
The reviews are accurate. Don’t go to this pharmacy. I showed up to get a prescription and was told it would take 15 minutes. I came back to the window and was waved away because they close from 1-1:30 but she didn’t tell me that. The staff here seem bothered by customers.
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January 2024 by Robert Kempf
I call ahead to ask if they had a medicine, they said they did, so I drove to the store to buy it. I get there and they say they don’t have it. They’re too lazy to check on the phone so they waste my time instead. I’m so pissed.
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October 2023 by Caroline Barker
Always has my prescriptions ready. Service is fast and staff is nice.
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October 2023 by Jacob Hartigan
Julia was very helpful and attentive. Thanks for helping my wife secure her prescription as it was urgent. ?
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September 2023 by Ayla Maugans
As other reviews have noted, the quality of service here has dramatically decreased over the past year or so. This Kroger is notoriously understaffed and overworked, but store employees have always been kind, and the pharmacy used to follow suit. Even when overwhelmed, pharmacy staff could still answer questions accurately and provide adequate customer service until recently. Considering that pharmacy staff are supposed to act as medical professionals, serving sick people, the lack of care and respect for their patients now is really concerning. The manner in which calls are received (or not received, or dropped, or put on hold w/o warning mid-conversation) is particularly atrocious. I don’t like spending my time writing negative reviews, but my whole household will be switching pharmacies, and management needs to step up. Treat patients better, please.
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June 2023 by Ambrea
Your ladies attitudes were so disgusting I had to leave a negative review to let management know how nasty these ladies were. Positive attitudes, positive days! Beautiful ladies but their attitudes were on negative 100! I hope you all have better days.
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April 2023 by Jonathan Clark
If you check my history you'll notice it takes a lot for me to leave a negative review. I've used this Kroger pharmacy for some time, but will be visiting Publix down the road from now on. I needed a prescription for "magic mouthwash" filled after getting dry socket and ulcers, worst pain in my life. The kroger techs looked at me blankly and spoke with the pharmacist within earshot. They immediately said no and that they never fill "compound prescriptions". I made my case noting my dentist insisted this is what I needed but they weren't having it and suggested I "call around" to find someone who can fill it. I had gauze stuffed in my mouth and was recently numbed, but the tech was abundantly clueless.I went to Publix immediately and while they also don't usually do compound prescriptions, they understood my predicament and did the compassionate thing in filling the mouthwash mix for me.Kroger - your gang of clowns might have forgotten the hypocratic oath or they just lack empathy. Either way, I'm done with you and am warning those in my network.
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April 2023 by Nicole Castillo
Quite a bit of incompetence. Inconsistency in expectations between doctor, patient and pharmacist. Staff I’ve encountered months ago were significantly more astute. Not sure what happened recently. Quite disappointing. I have to return because medications weren’t ready. It would have been nice to be contacted if there were discrepancies in the refills whether I’m signed up for automatic refills or not. My doctor called in medication and they were ignored. I came in person. Nothing ready. Waste of time.
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December 2022 by Padmavathi Sarvepalli
I leave relatively close to this Kroger Pharmacy but it's by no means the closest. I chose it because everyone there is nice and professional and even though they may be busy- they've always tried to help me get my meds especially if they're critical ones.
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October 2022 by Ryan Crosby
This pharmacy has gone down hill dramatically in the last year. Consistently out of a common medication, poor communication that it will require ordering resulting in multiple visits, strange policy specific to that Kroger pharmacy of not automatically filling a prescription that Dr sends in because stock is low due to FDA investigation into that specific pharmacy. Drive-thru service rarely open. Assistants manning the register rude and unapologetic for inconveniences that poor communication has caused. I hate writing reviews like this but this pharmacy has cost me a lot of unnecessary trips due to how it is being managed over the last year.