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June 2023 by Peggy W.
Worst of the worst. Management is untrained and virtually non existent. When visible they are clearly miserable, incapable or unwilling to produce a positive customer experience.
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January 2023 by Diana M.
This is my main grocery and I have the Boost Delivery service. On January 10th, I never received my order and I had to reorder from Instacart. It's January 23rd, and I still have not received my refund of $82.26! I called the 800 number for Kroger, and it took me FOUR CALLS AND AN HOUR TO GET THROUGH TO A HUMAN BEING!!!! SHAME ON YOU!I could not get resolution with Kroger who insists the refund went through 1/20, even though US Bank (Kroger Mastercard) said they had no such verification code and no credit on file. I had no choice but to file a dispute, thanks to the total ineptitude of Kroger.This Kroger Boost delivery service is in Marietta, GA, 30064.
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December 2022 by Connie W.
'Not sure what's happened, but this is the worst grocery shopping experience I've had. No cashiers, lines that are ridiculously long, ... I've shopped here for 20+ years. Publix, here I come!!
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August 2022 by Kevin C.
Came here three days ago to shop for some groceries for someone under the weather. I thought I had already written a review of this store, so I didn't bother to take any pics, but, apparently I was wrong. Parking was easy to find, since this Kroger location shares a large free parking lot with many small businesses that are in the same strip mall. A Kroger gas station is located between Roswell Rd and the big parking lot. The main entrance brings customers into a large produce area, where most of the items looked fresh, except for the large navel oranges that were too expensive. Too expensive and reject oranges ... nope! I ended up getting some bagged oranges instead. I also looked for some chicken soup, and ended up buying some Kroger brand chicken noodle soup that turned out to be a good buy since it passed the ill person's taste test. One thing that bothers me about this store, and I rarely shop at this location, is that the placement of items is sometimes disjointed, and not put into a logic order. Why not put ALL of what could be considered snacks in the same aisle, like one would expect, instead of having some items in the produce area, some in the snack area, and some in an aisle I just didn't expect them to be in? I get it, a decision maker wants to put items in a high traffic area so that more people just grab and go, but I mostly look for specific items, like a certain brand, or size or flavor, and I will walk the entire store looking for it. It's just annoying finding out that what I'm looking for is not where it should be. *sigh* The back of the store seems pretty cluttered to me, with many items appearing to have been pushed into a long line that takes up some of the aisle space. There are too many self checkout registers here, and not enough open regular checkout lanes. The employees are so much faster and efficient at ringing up customers than the average customer is, and, really, some customers should just stay far away from the self checkout lanes.
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February 2022 by Lori N.
Came here one night to get some last minute groceries with my boyfriend. Everything was organized like any other Kroger, there wasn't anything unique about this one. Disappointingly, once we ready to checkout, there were no cashiers open. The only area available to check out at was the self-checkout line, and even then, not all the self-checkouts were open. It took us about 20 minutes in line to finally checkout. I'm still grateful for those who were working that night, but hopefully this location restaffs soon so that people aren't waiting too long to checkout.
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August 2021 by Kate R.
This review is for the online grocery pickup. This used to be my go to location, but after such a bad experience with the online grocery pickup I am changing stores. I made an online pickup order for Sunday between 10:00-11:00. At 10:40 I used to mobile ap to say I was " on my way" which is advised when 15 minutes away. When I arrived at 10:55 I checked into my parking slot as directed. By 11:15 nobody had come out yet, so I called store as the ap states to do if you are still waiting. When I called, the phone hung up as soon as the call went through. I called back again, no answer. I waited 5 more minutes assuming they were probably just busy. Next time I called the store's main phone line and they transferred me through to the online pickup. The person who answered said he was aware I had checked in, but that he was still preparing my order. It was already almost 11:25 and he told me it would take about about 10 minutes. At this point I figured I would be better off just going somewhere else and having them cancel the order. While online grocery pickup has been convenient in the past, it's only worth it when I'm not waiting an hour past my pickup time.
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August 2020 by Karen Bramlet
The well staffed department is extraordinarily resourceful And helpful.Max, the pharmacist is really nice and stays current in research studies.Best pharmacy I have visited in years! I recommended them to my Next door neighborhood.
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January 2020 by Hunter S.
I walked here in the morning from my home and didn't bring my wallet but I at least had Apple Pay (we are in 2020, everywhere accepts that now). Attendees were basically laughing at me saying I had no money when I offered to give them my credit card #. One guy said "don't be poor" as I walked out. Disgusted by how you treat people here.
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September 2019 by John H.
Why are the Kroger air machines always seem to be broken? That's three in a row. If you're going to offer the service, then repair the machines. Otherwise don't offer it. It's annoying to go out of the way to come to one of you locations and to have them broken. Now do this three times.
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September 2019 by Eddy D.
Please go see the cashier named KIMBRA. She is absolutely amazing and has a beautiful soul. She made my shopping experience great!! She was very patient, professional, and had excellent customer service!! Please don't run her away and please treat her right
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August 2019 by MeMc
NEW!!! THIS Kroger has Mexican Street Food, yeh! $7.....$7 gets 3 tacos fixed your way, or buritto - ditto, or bowl--- wow! Huge. You see the empty right? It was rice, beans, lettuce, sauces, fresh chopped jalapenos, all the tasty things you want....choose beef, chicken,pork , you pick and choose!!!! Staff was a great guy, very very helpful, gave good info and gave a good smile! Friendly, courteous, polite, gave you the time! ....sorry for the empty bowl! It didn't last long.
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July 2019 by Epic D.
Keri the girl working self scan was so into her food that she wasn't helping anyone. Had to wait 3 minutes for her to finish stuffing her face! Lousy!
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June 2019 by Daniel B.
This review is for the Kroger Fuel Center located in front of the Kroger supermarket at the Fountain Oaks shopping center on Roswell Rd. You can get decent prices for gas at Kroger Fuel Center if you have a Kroger Plus Card and take advantage of their fuel program. It's a little confusing, but basically, you earn fuel points by spending money on eligible items at Kroger. You get 1 point for every $1 you spend and there are bonus points for other things like gift cards (2x points) and prescriptions (50 points per prescription). One time, I got 150 points for a prescription that I paid only $15 out-of-pocket (copay) for. I have no idea what happened there. I spent 100 points at my fill-up here and that knocked $0.10 off per gallon from my purchase. You can spend up to 1,000 points to get $1.00 off per gallon. The limit is 35 gallons per fill-up/transaction. I don't carry a physical Kroger Plus card. I just have the Kroger app on my phone which has my Plus card inside. The pumps at the Fuel Center are unable to scan phones so I had to get the attendant at the kiosk to scan my phone and enable the $0.10 per gallon savings. Since I had to do that, I couldn't pay at the pump so I had to tell the attendant how much to charge my card. I wanted to fill up my tank all the way, so I told her to charge me $40 even. Since the total ended up being $31.19, $8.81 was refunded to my card. That process was inconvenient. Kroger should upgrade their Fuel Centers so Plus Cards on the Kroger app can be scanned at the pump. After exploring the Kroger app a bit more, I discovered a place where I can enter a 10-digit alternate ID number. Next time, I should be able to punch in my alternate ID at the pump to unlock savings and pay at the pump. This Kroger Fuel Center has 10 pumps with a tiny attended kiosk selling cigarettes and other stuff in the center. Aside from that, it's bare bones like a Costco gas station. If you're looking for a convenience store, go to QuikTrip or RaceTrac. If all you need is gas, this is not a bad place to fill up.
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July 2018 by Kaye H.
I just this Kroger, my time here. I received the worst service. The cashier one was the trainee and the other was the trainer. To make a long story short. My turkey didn't have a sticker to scan so she sent someone to bring back one with a sticker. He took forever and brought back the wrong thing. The trainer asked if I wanted to purchase what I had and wait for him to bring back my item. I said no and this is taking too long. So I literally ran back to get my own item. She never applied for my inconvenience but she thanked Josh for bringing back the item after I ran back to get it. She was more concerned with Josh and the man behind me than me. It was so disrespectful.
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July 2018 by Kristin Rowe
Pharmacists always knowledgeable and friendly... even for my dogs' prescription!
