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February 2024 by Tina Mears
They need to restock shelves better and hire more cashiers. Try not to leave items behind, if you do you will have hell to go through to get them back. Print you receipt and go thru your items with a fine tooth comb. If it's missing, dont call, they will lie to you and tell you, that you didnt buy it or it's not there. Be careful with this store a lot of homeless people are lingering around there with mental challenges. Be safe and aware of your surroundings.Good luck.
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January 2024 by Wanda Chellers
This is a review that I need to do to let the Corporate Office and Management at Kroger at Metropolitan Pkwy know what is going on in their establishment. I am a customer standing in the check out ringing up my grocery and I had a situation and I couldn't get an associate to help me. I left the grocery on the self check out counter and walk out of the store. This is why customers shop online. I didn't get an apology from the associate they were acting like they was not concern about me nor the other customers. This should have never happen to any customers who help pay their salary. I feel if you don't want to work stay at home to get your attitude together. These associates need to be reprimanded. They need to go back through training to work on their customer service skills. This is why I gave the store one star. I am a Google local guide. Any place I go to shop whether online or in person I give a review. Be blessed throughout 2024.
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January 2024 by Janice Wright
They just need more cashiers open
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January 2024 by Paul McPherson
This is the worst Kroger I’ve ever been to. I’ve found molded items, many expired items, complained about their rules for the poor/bad side of town, etc. We have lived in the area almost 10 years with no real improvement. We go to the newer, bigger, better Kroger on Glenwood exclusively. I started my official boycott of this store a little over a year ago.This location needs better employees, management, and a much needed renovation.
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January 2024 by Dira Barnes
Awesome place to shop for food
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January 2024 by Bruce Bolzoni
Bad management..never any baskets to use.. The Lindberg Buckhead store just got all new basket's both small & large..Mgr there told me all he dis was order them..So..thr metropolitan store could do the same if there was a mgr. Also employees are on there phones..Long check out lines...Don't go to this location
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January 2024 by Kimberly Daniel
Kroger needs to make sure the labels and on the self and signs are up to date, correct and are put on the right items. Today I have three different items that came from three departments and the prices ring up different from the labels and sign. Let the cashier at the self checkout know about the difference instead of her getting someone to check the prices out she told me that she could not do anything the price is what is it but I kept insisting on her getting someone to check the prices out and the self checkout cashier finally went to her manager in the red vest and the manager in the red vest said the same thing but no one went to verify if the labels was wrong, if the the sign was incorrect or in the wrong place they did nothing. I can see if one item was wrong but three in three different departments. It is so funny another customer took a picture of an item she was getting with her phone and told me just in case it is discrepancy in the price. If my phone have died I will have done the same thing. If I could give Kroger a 1/4 of a star I would also bad customer service!!!!
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January 2024 by elizabeth kennie
Found everything I went there for.
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December 2023 by Roman Dean
Always has everything I need. Meat is always good too
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November 2023 by Adrianna Salazar
I didn’t have a great experience here today. There was only one checkout attendant, so the lines were very long at self-checkout. One of my products scanned the wrong barcode, and the attendant light starts flashing.I’m waiting for a few minutes, watching the line get longer behind me, looking around to see if an attendant is coming to help, and the customer behind me says “Yeah, you have to walk over to go get him.” …What? The whole purpose of the flashing light is for the attendant to look around and come over to help!It was really busy and a bunch of people needed help, it was frustrating to have to go ask for help when there’s a notification going off that the lane needs assistance.To top all that off, no receipt comes out at the end and when I walk back over to the attendant to ask if he can refill the receipt paper, he says “I’m sorry, that printer is broken.” So now I have to walk past security with a cart full of groceries and nothing to show for it except a pending $ amount on my banking app.Not nearly enough staff there to assist the shoppers during peak hours, I’ve shopped here before and will continue to do so because it’s the closest store to me but it’s not something I look forward to.
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September 2023 by William Thornton
Okay, they close there deli area as early as 6pm and then they stand behind the counter and ignore customers. Listen I get it if you want to close your hot bar down but if someone needs a pound or two of sliced deli meat then every attempt should be made to serve that customer!!!!! It's getting ridiculous! You KROGER don't care about your customers....
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August 2023 by Lauren J.
The store itself is really nice. The only Kroger I know that gives out free samples! The layout is nice and it's convenient having the pnc bank inside. My only complaint is the bathrooms are absolutely disgusting. If it weren't an emergency I would've just gone to the citgo next door to use their restroom. There was a pregnancy test in the stall, pretty much all toilets were left unflushed and it was totally trashed. I recommend using the bathroom anywhere else before using this one
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July 2023 by Kim
Hugh is the most unprofessional sassy manager I've ever seen. Everytime I come in he's staring at me and rolling his eyes. I asked him why he stares at me and he threatened to fight me. I'd stay out of this ghetto establishment if you can.
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July 2023 by Arielle Guy
I go to this kroger everyday and today I experience a so called Manager (dark skin women with dreds) disrespect a customer and didn't care. As other managers (store manager van) watched smh that was very ghetto and rude as a Manger she should be demoted and van also
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June 2023 by Lauren Felton
This kroger is just okay. I bought something the other day and was really looking forward to eating it until I realized it expired June of last year. Last year. Please check the expiration dates on all your products. Also just because this location isn't in a place like Alpharetta or Buckhead doesn't mean your customers are uncultured and don't deserve to have more/different selections of food and products. Really annoying