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February 2024 by Barry T
Came in to return some Atlantic Salmon that had a foul smell and yellow film under the skin ! Obviously, I’m not going to eat bad fish so I wanted my money back. When I got to customer service the manager, Candace, greeted me with a nasty attitude and said that I could not make the return because it was more than 14 days ago… which didn’t sound right to me. As I’m getting ready to walk away because I just didn’t have the energy to go back and forth, I overheard her telling coworkers “he always do that” excuse me ? What was she implying ? Cause I most certainly don’t need to scam Kroger for a $8 fish !!! It was bad and I wanted my money back, plain and simple. Thankfully, I spoke with the store manager, star, she corrected this and I got my refund. Candace should not be working in customer service, her attitude is just as dusty as she looks. Terrible terrible service, rude and ghetto !
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January 2024 by Brenda Smith
I was able to find everything I needed at a reasonable price! I did not have a long wait in line.
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January 2024 by Debra Thigpen
This is the Kroger closest to my home, but I drive pass this location and shop at other Kroger stores that are far better (cleaner, customer service, availability of products, etc.) . I hate to say this, but the Cascade location has to rank among the worst. I stopped shopping there. I’ll either go to Publix or a different Kroger location.
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January 2024 by Kara Miller
Why does this location have actual Japanese practitioners rolling fresh sushi but yet, we can't get any chilled wine like in all the other Kroger's? Why is the Kroger in Greenbriar 10Xs better and bigger? The rotisserie chicken looks sweaty and half cooked. And you can take actual bets on when/if the deli is counter is open. #oursideoftown SMH.
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January 2024 by Tee
Store is dirty, fruit/vegetables are old, worker only bagged my groceries some were missing.
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January 2024 by MBD
Didn’t have most of what I came for (basic groceries), what was on the shelves was disorganized, waited 20 minutes with only two people in front of me and due to some computer glitch, my Kroger Pay didn’t work. I left the groceries and the store in my rear view mirror, never to return. Good luck, ya’ll. I hope others have a better experience.
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January 2024 by Queen Kymo
Had pickup order that was loaded and when I got home half the order was missing. Really Kroger?!?
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January 2024 by Lili Crymes
Standing in this long customer service line because the cashier could not be bothered to ask my friend if they had a kroger plus card. Seventeen dollars for a bottle of wine on special for $9. SMH
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January 2024 by Keke Lewis-Brown
This Kroger is selling spoiled meat. I purchased a pork butt Roast and a package of individually wrapped Chicken Beast today that had expiration dates after Christmas and New Years. Today is 12.22.23. I opened the Pork Butt and it had an extremely foul smell. I had to dispose of it in my outside garbage and couldn’t prepare my scheduled meal. I then tried using the Chicken breast and they had an extremely foul smell as well. I’m extremely upset with wasting $30 and will not return to this Kroger!
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January 2024 by Brian Amos
Very dirty store. Many products aren't kept at correct temperatures. If you are elderly, pregnant, or sick use caution. The way food is handled at this location could endanger your life.
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November 2023 by Angela Froning
I shopped here for years, more than 5, and had all my prescriptions coming here. I have auto immune issues, nerve pain, and I'm on antidepressants. Out of nowhere, starting 5-6 months ago, they refuse to fill my NON-CONTROLLED SUBSTANCE prescriptions on time. A few times this ended up several days beyond 30 days and I was very sick with side effects. Just now, I tried to fill a prescription for gabapentin - a noncontrolled medication for nerve pain - that was last filled on 10/12 and they will not let me fill it. I had the bottle in my hand and they're just telling me it's not true. They claim I filled it on 10/18 and I'm trying to fill it early. Accusing me of trying to get high. Insanity!! I just made a whole scene of myself and don't even care. And they can't even keep their store properly staffed. There's always lines to the back of the store. I shopped here and filled prescriptions here for almost 5 years and all of a sudden I'm a drug addict and they get to decide when I can have more of a non controlled substance! Last filled 10/12, bottle in my hand and they just repeatedly lied and said I filled it on 10/18. They are insane!!! I had to call the police to come up there!! Imagine this when I am sick and in pain!!!! And they're constantly telling me I need to stay calm?? Give me my medication I'm supposed to be prescribed!! Needless to say that's my LAST STRAW with ALL Krogers. They've gone downhill all over Atlanta! I am sick of being treated like this.
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November 2023 by Damiria Sanders
I won’t be returning after I was told I needed to move from going to self checkout by Jamiyah and Jaliya or Jaden (whatever their names are ) to an actual line because they said I had too many groceries. I just feel like that was rude and I had already been in line for self checkout so that was an inconvenience to me but I guess y’all will stay ghetto forever…. Idk why black people as a whole cannot stick together and be kinder to one another….
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November 2023 by Allison Loury
Customer service is a zero… the disappointment about the lack of customer service is that it’s coming for employees that are suppose to be leaders that are title as a supervisor… I know it’s a lack in keeping employees but letting them work without actually doing the work is insane
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November 2023 by Fps Vision
Ugly Security girl with the glasses will profile you if you have a bag and ask to search you. She looks even dumber when nothings in the bag.
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October 2023 by Tip Cain
Worst customer service experience ever!! One cashier multiple machines down at self checkout. Lines down the aisle all the way to the meat department and at the first of the month!! They do this store like this because it's in a black neighborhood. The kroger in white neighborhoods have all lanes open