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March 2024 by Nadine Carreker
Love this store
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February 2024 by Anthony Randall
I had about $300.00 in groceries. Only self checkout was open. They have self checkout with these conveyors now. Whenever the groceries would pile up the checkout would stop working. I tried for half an hour to get all my groceries scanned. Some lady with pancake batter caked on her face kept giving me lectures on how I was doing it wrong. Well I don’t work here. After an hour of failure I finally abandoned the attempt at getting groceries. This place just totally failed me. There wasn’t a manager on site. February 28 2024 around 4:00 pm
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February 2024 by Andrea D.
I like their produce, they have most of my favorites. Self checkout is great, if you go to the left side facing the doors you never have to wait. The scanner trays should be cleaned more often though.
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February 2024 by Nicholas Mayoral
Not sure if this is common occurrence but we got in a check out line and aleycia or something similar to that literally turned our basked upside down and then as she scanned would throw our items down towards the bags, then gave us a dirty look like “well are you going to bag it???” Disappointing because every other time we have had a positive experience. Not the first time with her.
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February 2024 by Johnsie C.
From my first interaction with this store leader (using neutral pronoun as not to completely put them on blast, but those who work there will know who it is), it's been negative vibes. It was so bad that I'd see them working a register (cashier is not their regular role) with very few people in line, and I'd go stand in a longer line just to avoid them. The initial encounter had to do with me mentioning that some stacked cases of water on the floor by the register line were blocking customers from adequately maneuvering to the register without them potentially tripping. (You're welcome for trying to help the store avoid a lawsuit.) Like, I almost tripped because I didn't see nor expect there to be cases sticking halfway into the register aisle. Additionally, the case on top was leaning and about to topple over and could've fallen on someone's feet. I brought it up nicely and casually. But why did I even say anything at all? From that point, it was on. They proceeded to argue with me about how to use my Kroger Plus card and payment method. They weren't trying to be helpful; they were just trying to prove me wrong because I'd made them mad. There have been other times I've been forced to interact with the individual, and it's always the same attitude. Last year I had to communicate with them regarding a customer service matter. They kept their head down and was writing or pretending to write while I was talking. I said "hello?" because I was confused why they seemed not to be paying attention. They responded, "I'm listening" with their head still held down writing, then reluctantly looked up after about 20 or so seconds with such a look of disdain. It was so awkward. The next and last time we interacted, they seemed nice. I was surprised and thankful that I hadn't written a negative review because I wanted to. Like SO bad. Whenever I saw them I thought about it. But with this last interaction, they smiled and even said something sort of friendly regarding what they were "supposedly" helping me with. But later after coming back in the store when they were not on duty, I discovered through another source that they hadn't done what they were supposed to. I believe this was intentional. They aren't overly pleasant with any customers (I've observed to determine if it's just me who rubs them wrong). I guess that's fine except that their role is supposed to demonstrate the epitome of good service. What I have a problem with, though, is anyone - ESPECIALLY at a company where I'm spending a good chunk of my hard-earned money - who displays such overt, mean-person behavior. They CHOOSE to be this way. I try to refrain from getting in people's heads too much, because it's such a waste of energy. But...I'm assessing anyway. I get that folks have bad days, and I try to be kind to those working retail roles especially because 1) they deal with all sorts of challenging personalities face-to-face, and 2) they could have personal issues and still have to be in the open handling messy customers while pretending all is well. No closing a door to be alone and work. I tried to give the individual the benefit of the doubt despite their behaviors. However, it's been more than a year, closer to two, since this started. Their "having-a-bad-day" pass has long expired. I think it's time to stop letting insecurities, jealousies, trauma, or WHATEVER it is dictate their treatment of customers. It's not okay and if it's hard for them to be nice, then they should get out of customer service. Like, how did they even get in this role? So, this one's less for me because I almost talked myself out of sending this even after this last suspected vitriolic act. It's more for those who this person might've sent away in tears. This individual hasn't made me cry. However, they have frustrated me and I usually leave feeling heavy hearted and hurt after being in their presence. T
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February 2024 by Glen Whitley
It's fine good store. I would go again.
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January 2024 by Rebecca Patton
Never any cashier lanes open. Only self check out especially during a busy holiday weekend. Hundreds of dollars worth of groceries that you have to ring up yourself while trying to make sure your toddler doesn’t go overboard in the grocery cart is less than ideal.
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December 2023 by Hartley Griffin
I wish I had better things to say about this Kroger but there just always seems to be an issue when I go in. I live right down the street, so it is the most convenient grocery store for me, however, I will definitely be switching stores now. There is always a staffing issue it seems - never enough cashier lanes open and when you do get lucky enough to find an open lane, it takes 15 minutes to reach the front of the line. And even then sometimes, the cashier will turn off their light and basically tell you to figure something else out. Not particularly ideal when you’ve already unloaded your full cart of groceries worth hundreds of dollars and are left standing there wondering what to do. Seems they don’t want my money, so I will take it elsewhere.
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December 2023 by Ban Opmax
The new floral girl makes my whole shopping experience at this Kroger much better than before. She’s extremely helpful and kind. It seems like management can learn a thing or two from her.
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November 2023 by Ian Soto
This Kroger store consistently presents challenges for shoppers. The arrangement of food items is often disorganized, making it difficult to locate what you need. The store's cleanliness leaves much to be desired, and it appears that the management isn't prioritizing its upkeep. Additionally, stocking issues are noticeable. I recommend using this store only for quick, small-scale shopping trips. If you require a more pleasant shopping experience, consider visiting the Sand Springs location instead
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November 2023 by T. kerney
To say that the Service in this store has gone down is an Understatement at Best! You can rarely Ever get assistance at the Customer service desk. There is a lady at the Customer service desk named JENNY who is Soo rude-- doesn't even acknowledge you when you approach the desk-- she just continues to talk to employees as though you are not there. You have to interrupt their conversation and ask for assistance. She then has a rude tone as though you are annoying HER because you are asking for assistance. I'm like, " hello? I'm a customer, can I get some help please." Who doesn't prioritize a Customer over talking to an employee-- thats basic 101 customer service. She finally apologized and helped me. Just outrageous level of No service. I can definitely see why their stores are closing and Publix is taking over.I used to Love Kroger but I am shopping there less and less now because of the Lack of Professional and Courteous service, unstocked shelves and produce section, and prices constantly ringing up incorrectly. This is the Only Kroger that is open in the area now so Publix will continue to get more of my business because it's not pleasant to shop at this store.Publix is just managed better, stocked shelves, fresh produce and Excellent service. They greet their customers, actually help you if you need something. They honor their prices and give you a discount if it rings up wrong and they are always clean and tidy--- as a business selling FOOD should be. I prefer to give my $ to a business that acts like it appreciates its customers.
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November 2023 by Missy Bland
Great experience at this store, the general manager Jason could not help enough, he was extremely knowledgable and helpful during our shop. The entire store was very cleaned organised and well stocked. Very pleasant experience. Thankyou for everything Jason! Highly recommend this place
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October 2023 by Nautica Harrison
This kroger rarely EVER has anyone at the customer service counter. Today they did and Omg the lady at customer service might have had the worst attitude i’ve seen and I’m pretty sure her tag said front end lead to make matters worse. She never came back out to help me or anyone else in line. I took my item from behind the counter and went to the Kroger up the street.
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October 2023 by Adam Meyer
Customer service had 2 people goofing around and a temporary sign that said guest services closed. When the store is opened fully staffed …. Great service
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October 2023 by Rohanzky A
There’s a horrible lady named courtney with a repugnant and repulsive attitude. I witnessed first hand how she mistreated and belittled another employee that actually went the extra mile to satisfy a customer. Horrible and sickening human.