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March 2024 by ‘ Liltay
My time here was great and the employees there are amazing they deserve better!! it’s very small and hot customers are too Bunched up and can’t move in the store for a store in Lenox mall to be that small is crazy!!
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March 2024 by nick stover
Had a friend stop in here at the direction of an online company after a security tag was accidently left on the product. When attempting to do this the employees refused, and when he needed proof they were refusing to he got SECURITY yelled at the top of her lungs right next to him. Unprofessional and unacceptable.
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November 2023 by Justin Leef
You'd think with all the hat options at Lenox the staff would be somewhat helpful and at least not condescending. Shrug.
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October 2023 by Ziyuan S
The two girl assistants at the store had no customer service and this store was dangerous for people.When my girlfriend and I entered the store, my girlfriend stepped onto a pin on the floor. The pin hurt her foot and it caused a hole on her shoe. My girlfriend was BLEEDING and in pain but two assistants in the store were totally unconcerned. They didn’t ask us how my girlfriend felt and were just doing what they were doing. When I asked them why there is a pin on the floor they said it is NORMAL here! It is just a joke. Even though they ultimately apologized to us, their altitude were bad and they acted as they did not want to do so.I have visited lots of Lids store and this one was the worst. I hope the store manager could see this review and improved the experience in the store.
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August 2023 by Victor De La Cruz
Bad customer service, felt like I was being rushed didn’t have time to browse how I wanted to and was constantly asked if I was going to buy something or not. I get the store has a small capacity but shouldn’t be rushing the customers you have in store
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July 2023 by Nikolai Smith
I went in today and the manager Crystal was so professional and had great customer service. The store is small and the staff held a professional attitude. I will defiantly go back again.
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June 2023 by francesca cheli
Don’t even dare to get in! The girl managing the store doesn’t have a clue about customer service… she told us to come back back after 20 minutes for the engraving… 2 hours later she didn’t even start (and she does the same with each customer)… we went back the day after and she got the engraving wrong (a first name split in two different words….), we had to call the district managers. She even wanted to charge us for the second engraving when it was her fault. We’ll never go back. Now I underhand why so many customers were complaining when I was in line to get in.
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June 2023 by Danielle Gray
Great customer service, too small of a selection, too many hats of the same kind fill the shelves .
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June 2023 by Keila Sanchez
Good merchandise but bad customer service. 5 person limit but when their friends come in, there's no problem.
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April 2023 by Reaghan Malone
Very rude employees. had us waiting over 2 hours for very basic hat customizations when it was only supposed to take 30mins. Kept messing up hat designs and didn’t want to compensate me as a customer
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April 2023 by Juan Ramos
Rude lady working there on Saturdays . Was super rude when checking out .
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December 2022 by Khenyatta Xaiver Wonyea30Cook
Midtown and Downtown Atlanta in Atlanta, Georgia, United States Atlanta Fulton County Georgia United States BrickSquad Gang Fly Bird Ruff Ryders Dirty Denim Ryde Or Die Dipset The Diplomats Diplomatic Immunity 2 Young N Successful: The Rise Of Sykho Soulja Guerrilla Warfare The Redemption Vol. 4 The Beginning of the End...717 Glenwood Ave SE, Atlanta, GA 30312 3300 Warner Blvd., Burbank, CA 91505-4694 75 Rockefeller Plaza, New York, NY 10019-6908
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December 2022 by Hustle Moore
The ladies were very helpful and patient with me. Lenox Mall y'all!!!!
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June 2022 by Daniel De La Cruz
Extremely poor service, made us wait over 10 minutes with doors locked outside the sroore after 11am when they were open. Rude!
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April 2022 by の息子王
Best customer service, nice people, friendly and professional. Thank you Crystal