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March 2024 by celice hosea
Precious was amazing. She gave us a very detailed demonstration of the possible configurations for our space. She showed us in detail how to disassemble, clean, and reassemble the furniture. We were able to get quotes for our specific needs. Angel was also very helpful when we went back to ask for the dimensions and in providing detailed information about the embedded sound system.
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January 2024 by Morgan Jones
My husband and I went into the Lovesac store at Lenox last week and we were greeted my an associate named Terron. She was just plain awesome! She was very kind and super knowledgeable about the products that Lovesac sells. We were able to get a demo and she even showed us different configurations of couches that we could make if we were choosing Lovesac to furnish our home. We also spoke with the store manager, Angel, the next day to answer some questions about their Lovesacs with StealthTech speakers in them. Long story short, we fell in love! Soon, we’ll be the proud owners of Lovesac sectionals and we could not be more excited! The versatility, convenience and comfortability is what sold us! Oh and, I cannot for the awesome sale that is currently going on. We were able to get 40% off our total purchase and that is a big deal! Highly recommend this company/brand!
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November 2023 by Thailan Lim
I have been researching sectionals for the past two months and finally decided to go to the Lovesac showroom at Lennox Square. Anjel was so nice and friendly and patiently answered all of my questions. After leaving the store I ran home to rave about the product and insisted my spouse go back with me to meet with Anjel to finalize the purchase. She was amazing and was also a big reason we went back to the showroom to put in our order. We could’ve easily ordered online. If you are looking into the Lovesac, be sure to stop at Lennox square and speak with Anjel.
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August 2023 by Rock Remson
The staff and location are exemplary. However, the product is marginal. Brilliant branding, though!! I just paid $10,000 for a couch that is not ergonomically designed and incredibly uncomfortable.
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August 2023 by Alex Schmidt
The guy who helped me checkout was very professional and totally sold men’s. I may not have bought anything if he weren’t there
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July 2023 by Brianna Poovey
Ian at the Lenox location was awesome and I will be buying a couch specifically because of him. o don’t know if he will get a commission from this but I hope he does!
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June 2023 by spy123
Excellent service in great customer service I felt truly like I was at home at LoveSac thank you so much for everything that you guys did and you guys have a great weekend and a great week and I might see you guys at the grand opening at the exchange on Friday thanks Marshall
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March 2023 by John G
My husband and I recently purchased a sectional from Angel @ LoveSac and the experience was nothing short of amazing. They were incredibly knowledgeable and helpful, making the whole process a breeze. From start to finish, they listened to our needs and ensured we found the perfect sofa that fit our style and long-term goals.Angel was patient and never pushy, which made us feel comfortable and confident in our purchase.The level of customer service and satisfaction we received was truly outstanding, and we are completely satisfied with our purchase!
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February 2023 by Jean Martin
Without a doubt the best buying experience ever. Alexsis was knowledgeable and very helpful in this buying process. I am now looking forward to my next purchase as soon as I can find the space in my home.
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January 2023 by Amani Bass
Customer service was great! Asia went above and beyond to make sure our client experience was great! Answered all our questions and gave great advice! We love our Couch!
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December 2022 by Alan Pinstein
Lovesac is very organized about their products from the showroom to the packaging! Every box is labeled and has instructions on the box flaps. Very thoughtful. Easy experience. Asia was our sales rep at Lenox and she was very knowledgeable about the product line and helped us get a perfectly working set and take advantage of all of the sales.
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December 2022 by Mira Moss
Anjel was amazingly helpful and knowledgeable about the products and options. I tried figuring out all this online, but it really helped having her guide us through the options plus give us tips on how best to configure our sectional. She also was wonderful in following up afterwards to help close the deal. I would also give 5 stars for the technology- building out my profile online and being able to walk out of the showroom with a detailed quote was really helpful. Thank you!
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October 2022 by jennifer yarbrough
Abbey is amazing! She helped us find exactly what we wanted. She also explained how everything worked really well. She is super knowledgeable, kind and professional. So thankful to have her help and we love our couch!! Thank you!
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September 2022 by Eric Aragon
My experience has not been good, I ordered the luv soft cushions and received 1 out of four almost 6 months with an expected date of mid-September however if you are a new customer you will receive your cushions in a couple of weeks, tell me how that makes sense. Also, they asked that I send back the incorrect cushions and they will send me the replacement once they receive the cushions from us, so think about that, if I would have sent back my cushions I would be without cushions for 6 months, no thank you. If I had to do it all over again I'm not sure I would purchase a luvsac simply because of the service, not the product.
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September 2022 by Allen Harsey
I would not encourage working with this specific showroom. Both the showroom manager and the assistant showroom manager seem eager on making sells but once the sell is over with neither Anjel nor Asia seem to care if there are discrepancies with your order such as items ordered in the incorrect color, items missing from your order, or items in you order arriving damaged. We spent seven weeks working with Anjel and then Asia to be avoided, ignored, and taken advantage of. Thankfully customer support bas able to correct an issue that neither Anjel nor Asia could correct in over seven weeks in just an hour. 10/10 do NOT recommend visiting this location. When you spend over $7,000 on a couch you expect great customer service but here they hurry off of the phone to resolve your issue and ensure they'll call back and never do. I have been waiting on a call back since August 17th about multiple discrepancies on an order placed July 2.
