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September 2022 by Google user
So far this has been the worst customer service experience that I have ever had in my entire life. I had to pay 3 times the expected amount for the installation of my SAVANT remote and it was not installed properly so that it controls my simple system. The manager Stas has PROMISED me he would call me back on Multiple occasions and so far NOTHING. This process has taken so much of my free time, I should send them a bill. The installers were competent which is a positive, but they left without making sure my remote would turn on my radio. So I have to do it manually. This is after I spent a $$$ fortune for this to be an all in one solution. II have spent countless hours on this. Why? I have a SAVANT remote and I could not find anyone else to program it. I am terrified to change any equipment as they have to come reprogram it at $150 per hour/per man per visit. Right now as I write this, after contacting them, I have been on hold for another 15 minutes...And then got disconnected!! Very upsetting for what should be a top notch experience for what they charge. Lastly, I want to add that I HATE writing negative reviews but this has been such a horrible experience. I would give them negative stars if I could!
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August 2021 by Cris E.
We had a complete system installed 3 years ago at a cost of $8000.00. This equipment never worked correctly so we contacted our sales rep Andrew Guy who sent someone out but they never fixed the issues and we still had problems operating the system. We have been dealing with this for 3 years! I finally got some guy named Chase Payne recently to come out who said he'd need to contact his project manager as there was nothing he could do. We never heard back from him. When I finally got a hold of him again he said they don't sell this equipment anymore, they sell savant now so he had sent us a quote for new equipment. I let him know that we never received this quote and we had no intention of buying a new system. I requested to talk to the general manager to let him know that they were going to either have to return our money or get this equipment working. Of course the general manager was unavailable. I asked to please have him callback but he never did return my call. I finally (after several attempts to get a hold of the general manager to no avail) got a hold of a project manager named Stas who assured me he would send someone out to evaluate the problem and get it working. That was a couple of weeks ago and I've never heard back. No surprise. Did I mention we've been dealing with this for three years? I have texted him and have made several attempts to call but you can never get ahold of anyone there. At this point we are filing a complaint with BBB as well as writing a formal complaint to the corporate office of Best Buy. I wouldn't recommend dealing with this company. They are the worst!
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November 2020 by Alan Boren
I bought a Savant whole home audio solution from Magnolia last year. It's worked about half the time over that period. It is impossible to get a hold of anyone in the store. Just a terrible experience from a company that doesn't stand by their work or the products they sell.
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February 2020 by Kristen McCrady
First of all, I am not the type to write bad reviews... However this has been the worst customer service I have ever received. I purchased 3 TVs, Sonos bars, wii, PlayStation, DVD players, and the savant system. 1. It took a whole entire YEAR from them to come and finish the job and make everything work properly(especially the savant)
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December 2019 by Noel Tauzin
Worst experience ever - spent $40,000 on a SAVANT home automation system that does not work as promised. Management as well as project managers, etc. not responsive to my needs. Installation was to be 2 - 3 weeks, however 6 months later I am still struggling to get the installation complete. Product way over priced, installation over priced as well. If you're looking for high end home theatre or home automation find someone else to provide your product and service.
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November 2019 by Mike Kumpf
We spent a ton of money with Magnolia on a new TV, sound equipment, speakers several months ago. Half of the equipment doe snot work properly. We have been trying for two weeks not to get someone to come out to correct the problems. Not only can we not get anyone to come out we can't even get anyone to return multiple phone calls ( now in the 10-12 calls range).
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October 2019 by Dr. Steven Saul
So far this has been the worst customer service experience that I have ever had in my entire life. I had to pay 3 times the expected amount for the installation of my SAVANT remote and it was not installed properly so that it controls my simple system. The manager Stas has PROMISED me he would call me back on Multiple occasions and so far NOTHING. This process has taken so much of my free time, I should send them a bill. The installers were competent which is a positive, but they left without making sure my remote would turn on my radio. So I have to do it manually. This is after I spent a foortune for this to be an all in one solution. Right now as I write this, after contacting them, I have been on hold for another 15 minutes....And then got disconnected!! Very upsetting for what should be a top notch experience for what they charge. Lastly, I HATE writing bad reviews but this has been such a horrible experience. I would give them negative stars if I could!
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September 2019 by Steven S.
So far this has been the worst customer service experience that I have ever had in my entire life. I had to pay 3 times the expected amount for the installation of my SAVANT remote and it was not installed properly so that it controls my simple system. The manager Stas has PROMISED me he would call me back on Multiple occasions and so far NOTHING. This process has taken so much of my free time, I should send them a bill. The installers were competent which is a positive, but they left without making sure my remote would turn on my radio. So I have to do it manually. This is after I spent a fortune for this to be an all in one solution. Right now as I write this, after contacting them, I have been on hold for another 15 minutes....And then got disconnected!! Update: Tried call back and now NO ANSWER! Very upsetting for what should be a top notch experience for what they charge. Lastly, I HATE writing bad reviews but this has been such a horrible experience. I would give them negative stars if I could!
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September 2019 by Bruce Myers
The Magnolia Design Center on Hammond Drive has been my go-to place for high end audio and video equipment for several years now. I recently upgraded my front speakers to a pair of Martin Logan Classic 9s and couldn't be happier. As a fussy consumer, I spent hours on the phone with Andrew and (occasionally) Peter, who both were very patient with me throughout the entire process. Andrew deserves special praise for his knowledge about electrostatic speakers and for his smooth salesmanship. At no time did I feel pressured, which I greatly appreciate.
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March 2019 by Cees de Ruiter
Amazing selection of audio and video equipment to bring your own home theater experience to a new level. Very knowledgeable sales personnel who will come to your location for in home consultations. Overall great atmosphere and buying experience.
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March 2019 by Michael Maffett
Installation okay, but Frequently does not work properly. Can't fix and impossible to get service.
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December 2018 by Robert B.
I visited the Magnolia Design Center with the intention of purchasing home theatre equipment for our home. When I arrived there was only one employee on the floor and he was at the desk helping another customer. There was another gentlemen in a glass walled office working on his computer. Another store associated came from another part of the store went into the office and emerged with his coat on. As I had been waiting for more than 5 minutes without anyone acknowledging my presence, I approached the associate in the jacket and asked him if there was anyone else in the store that could help me. He asked, "What's your question?" to which I replied that it looked like he was on the way and I just wanted to be pointed in the direction of someone who could help me. He said, "That's ok. Go ahead with your question". I asked my initial question and rather than answer me he turned to another associated who had just entered the center and asked him if he could help me. That associate responded that he was doing something for the associate at the desk and then asked the gentleman standing next to me why he couldn't help me. The response was, "he has some questions" and the other associate again said, "Why can't you help him?". This went back and forth one more time, all as if I were not standing there. I then interrupted the two and said to them both, "While you two argue over who has to help me, I am going to go to another store" and then left the center and Best Buy. Incidentally, the associate who was most argumentative about helping walked right past me when I entered the center the first time. He was not wearing a uniform or name tag so I thought it was a customer which is all the more disappointing since he had a chance to engage me from the beginning. I am still going to purchase home theatre equipment but it won't be from Magnolia/Best Buy.
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December 2018 by Bill Y.
I worked with Jason Dodge at this location on a Stewart Screen. Since my room was not ready for the screen, I placed a deposit to hold it until construction had been completed. Once I was ready for the screen, I reached back out to the location at which time they confirmed the screen was available. I emailed them my Best Buy credit card number and confirmation to run my card. When I followed up with Jason next day, I was informed that it had been sold to an employee. I of course escalated my complaint to MAV Corp and below was their response. Feels like Circuit City & Tweeter customer service all over again. Good afternoon Bill, Thank you for sending me that information. All communication with Best Buy going forward will be through email. Following up about our conversation about Jason Rowe, as he stated in his email that he sent to you, himself and the Magnolia Audio Video in Perimeter will no longer be conducting business with you. This action retracts the offer in which Jason Rowe previously presented to you. In addition we have concluded that Best Buy will no longer be conducting business with you, this includes James Paluszek and the Bucktown Location. We attempted to satisfy you as a customer and we believe that we will not be able to do so. Please feel free to shop elsewhere for your consumer needs and do not reach out to our employees about further inquiries. At this time, Best Buy considers this matter closed and our final resolution. Daniel Streeter Executive Resolution Specialist
[email protected] Best Buy Co. INC.
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March 2016 by Dana Oancea
My experiences at the Best Buy on Hammond Dr turned out to be worse and worse. I waited in line for a while, then was invited to take a seat, then again, left to wait forever, as I was inexistent. And that happened more than once! As a Geek Squad member, I expected to be treated in a totally different way.
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November 2014 by Mit P.
Magnolia AV is the high-end audio, video and home theater installation division of Best Buy. They have a store in every Best Buy but this store is a Design Center. A Magnolia Design Center has more stuff, but also has consultants who can design and install a home theater for you. This is what I hired them for, and the end result was awesome. What I liked: 1) Consultative approach - they tailor to your needs. The consultant I worked with, Jason Dodge, was awesome. Really customer focused, and willing to come up with the right answer for your budget. I wanted a certain look, and he would do the research on the products and mounting options to create the look I wanted. He also did a really nice job of helping be find speakers that sound top notch but which offer good value. 2) Very high quality installation. The installations are meticulous and very clean. I have a high end home, and these guys went out of their way to be very careful around my house and also ensure the installation looked spectacular. Other electronics guys have since come to my house (e.g. home automation lighting people) and they are amazed by the installation quality of the speakers and TVs in my home. The installers also were very careful to go over everything with me in detail to ensure it was right, and also to make sure I could get the most out of the setup I had purchased. 3) Product discounts offset high install cost. These guys are by far the most expensive installers in Atlanta. However they make up for it by discounting the TVs and speakers. After the savings its still not cheap but its not ridiculous. 4) Post sales service and company you can trust. They do $300,000 installations for some customers. It's a big company. If they damage something they can afford to fix it. They also take responsibility for both the products and the service - so if something breaks down you only need to call one company. I needed to relocate a sub woofer after the install and Jason came out and took care of it for no charge. That was great. What could be better: 1) I felt I had to negotiate hard to get the best price. Would be good if they were a little more competitive out of the box.
