-
February 2024 by Jo Mores
I have purchased MJ online before but I was going out of town and wanted to confirm my purchases would arrive in time. I called the Lenox store this time and from the moment Patrice answered the phone I knew she would be my go to. She assured me she would take care of everything and there was plenty of time for shipping. She even sent me a photo of my bags before she packed them up to let me know we were on the same page. I received them in plenty of time w/a personal note & her contact info. She was professional, knowledgeable & patient. I was in retail for several years and appreciate great customer service, I found it at this store!
-
February 2024 by daisyy flowers
Horrible customer service Adrienne with the big hair is horrible I went it to get a bag . And they did absolutely the most !
-
December 2023 by Ana Ambrose
It's a comfy vibe, wide open paths and lots to shop or buy with, as far as stores go.
-
October 2023 by Sereva Robinson
First time purchasing a bag here, was treated with nothing but respect. normally when i walk into higher end stores i am rudely spoken to because of my age and i don’t dress like i “have money” they were patient and helped me find a bag i am totally in love with will definitely return
-
September 2023 by Holly Newton
Manager is a horrible person. Treated me as if I was a speck of dirt. The other sales people were super friendly but I don’t know how they could ever work with such scumbags!!
-
September 2023 by Holly Satterfield
If I could leave a 0, I would. The manager is a piece of work. I went to exchange bags yesterday and not only would he not allow it even though I had the receipt and tags on the bag, he pulled out my dead fathers prescription from the bag and waved it around the store like a flag “it’s used, we cannot exchange it” and then argued with me even more. I’ve never been treated like this at ANY other store that is actually luxury like AP, LV or any others. I would not EVER recommend going here until this disgusting trash is fired!
-
August 2023 by Sharee J
Came here to buy a purse. All were friendly except for the kind of tall black heavy black Manager. She walked by me at least 2-3 times didn't say a word. Very unfriendly and unprofessional.
-
July 2023 by Terray Taylor
Please read your receipt, the receipt returned policy is printed very small that the naked eye you can not read it.it is important that you know. The sales rep do not tell you “All sales are final , exchange only. “Like I informed the sales rep, it is your job to inform your customers the return policy. It is not about the bag, it’s the principal of the sale. They are making you keep something that you may not want. I have shop at all the top design stores at Lenox and this is the first time I ever came across a situation like this.
-
April 2023 by aniyah talise
Love my baggg
-
February 2023 by Melissa Russell
Have tried calling multiple times and they never answer the phone.. poor customer service
-
February 2023 by Jacel Evans
I absolutely love this Marc Jacobs. The atmosphere of the store is vibrant and full of trendy fashion. I always shop with Onuma. Her fun personality and fashionably knowledge helps when it comes to styling.
-
February 2023 by Nina Kelly Watson
My daughter seen a Tote bag that she liked online but it was showing sold out. I made a call to my local Marc Jacobs (FL) to check availability but they were out of stock so they put me in contact with Lenox Square location in GA. Patrice at Lenox Square location was very helpful!! They had just sold out of the bag that day but was able to get one from NY and shipped to me. I got the tote bag in just a few days! Thank you again Patrice for making the out of state purchase so easy and for the extra help locating a store that had the bag in stock. My daughter was so excited to receive her very first Marc Jacobs bag!!
-
February 2023 by Samanta COSS
(Translated by Google) Very nice bags (Original)Muy bonitas bolsas
-
October 2022 by DeMicha Luster
Had a great experience! I saw a bag online that i was interested in! St the store, Spencer offered to order it but showed me even better selections based on textures and colors I was interested in. I’m enjoying my bag! All of my friends were jealous in Miami.
-
October 2022 by Dee T
My mother and I had a lovely experience at this Marc Jacobs location. My mother purchased a Black Tote from Devin and I later purchased the Daisy fragrance from Devin. Both times Devin was exceptional with his customer service and was extremely warm. I would highly recommend this location!
