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March 2024 by Chanese Pearce
Had a massage here for my birthday. My therapist was Julie. She’s amazing!
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March 2024 by Ri Cos
Great staff and service! Desmand is my favorite massage therapist.
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March 2024 by Kimberly Anglin
Love Darrick, super skilled ❤️ staff is super friendly and inviting . Always clean and stocked
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January 2024 by Jonathan Lafitte
I booked Darrick for a last minute massage. I really appreciated that he understood where the knots were in my back and was able to focus on those. I have had other massages where the person was not that detailed. Worth a try if you are looking.
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November 2023 by Jasmine J
I booked a massage for my Mother’s birthday; she traveled from out of state. First, my mom was told to prepare for the massage, after she did, she had to wait 10 min for the masseuse to come back in. The masseuse, Laquida, FELL ASLEEP on her during the massage and my mom knew because Laquida started snoring! My mom ended the massage early. There was no attempt to get us another masseuse, book another time, a discount of some kind, nothing. The guy at the front desk with the dreads and tattoos barely had any customer service as well. I won’t be booking an appt. at the Howell Mill Rd Massage Envy again.
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June 2023 by LaSandra
Professional service
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May 2023 by Sophie Désert
Amazing service and massage but I had to wait 15 minutes at the end because there was an issue with my gift card.
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March 2023 by C.K. O.
Unfortunately the pain I was experiencing before my appointment was still paining me afterwards. My masseuse just never hit the right spot even though I pointed to it several times. Overall it was relaxing and enjoyable.
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February 2023 by Monica Allen
Signing up for membership has been so good for my body and mind. The staff is friendly and Monique is the best! The way ME allows your credits to accrue and gift some to others is fantastic. Can't wait for my massages later this month.
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January 2023 by Natalie Claire
While some of the massage therapists are nice, the front staff are horrible. I've been coming here a few times so I feel it's been multiple chances but when you come in, finish your massage, or even call in the front staff always have an attitude like your bothering them. On top they have miss scheduled few appointments so now I've lost trust and only schedule through the app. This spot has so much potential but the front staff have such a bad attitude, are very unfriendly and unwelcoming.
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January 2023 by Breona Herring
Called this morning to see if it was possible to add on my bf for a couple massage or get an appointment for him and the rep (I believe her name was Alisha) that answered the phone was short and matter of fact. Did not appreciate it and because of the energy I received on the phone I decided that I did not want to go there at all even for just my massage. So I called back after booking an appointment elsewhere to cancel and I get told that it will be a 100% cancellation fee even though my appt reminder text message sent the day before indicated a 50% same day cancellation fee. I mention this to her and she says yeah well that was yesterday.. I do not appreciate this at all. It is my birthday today and that energy received on the phone wasn't pleasant at all. I will not even want to possibly book in the future with this location.
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December 2022 by Samantha Alridge Prater
I personally no longer do business with this location due to the predatory practices at play.I went in with my husband in December 2021 to inquire about closing my husband's membership as it was a gift and didn't wish to do the upkeep. They offered to freeze the account instead and we agreed. Fast forward to August 2022 I noticed the charge on my account and called and asked about options for cancelling. After having to incessantly follow up due to the manager being out ill and no one seeming to have enough information about cancellations I finally get a call back after demanding the manager call me.She calls to now tell me 10 months later because it's September by this time that the account cannot be cancelled until January because when you freeze your account for 6 months they add that to your contract. They did not inform me of this in December 2021 so now I'm stuck in a contract where if I had known this we would have cancelled as planned. I find this predatory and dishonest. Of course no one takes responsibility and we will be cancelling the membership thereHighly encourage others to visit the Massage Envy on Ponce. Even though the locations have the same owners, management is better at Ponce from my experience.
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December 2022 by Elizabeth R. McGuire
I went in to check to see if the gift cards I had were still active, they were very much so with a large balance. Since I had never been to a Massage Envy before I wanted to get more information on what they offer and schedule an appt. But the little receptionist was a TOTAL downer, HORRIBLE salesman. He supplied me with the same info I already knew which was a place that gives a hour long massage. Coming from one of the top marketing agencies Major Tom….. I had to literally PRY Isaiah for everything. I was LITERALLY the prime candidate for a salesman. All he had to do was talk about the what they offer how much and then tell me all the perks with doing business with them. But instead he down played the facials by saying “you’re not going to get anything done at your first visit so it’ll be a waste of your money” and “the body stretch is something you can do at home”. So needless to say I STILL DONT HAVE AN APPOINTMENT AND KNOW ANYMORE THAN I already knew BEFORE If I were the manager at that Massage Envy I would be VERY unhappy.
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November 2022 by Lauren Gorman
Unreal massages! Ask for Marcus he was the best and I had best experience
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October 2022 by Niur pascual
I called to transfer a massage to a friend and since it was not my main store , they couldn’t do it and ended up booking for me and charging me when I miss the appointment that I did not know that I had. After explaining that it was a confusion they charge me anyways . That’s is fidelity after 10 years. Very dissapointed . The manager Paula and owner Ronnie at tamiami kendal miami were not willing to help. Would not go to that store ever again.