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November 2023 by Amanda Reye
The spa itself is very nice. Great welcoming staff. But my only issue was my massage felt like a basic rub down. No pressure applied, and when she did apply pressure, it hurt. I would possibly return to check out their skin care services but not for a Massage.
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November 2023 by GeorgiaJanean
I recently had the pleasure of experiencing a monthly couples massage at Brookhaven Massage Heights with my husband, and it was truly a delightful experience. From the moment we walked in, we were greeted with warm smiles and a calming atmosphere.The staff at Brookhaven Massage Heights were incredibly professional and attentive to our needs. They took the time to listen to our preferences and any areas of concern we had, ensuring that our massage experience was tailored to our specific needs.The massage therapists were highly skilled and knowledgeable, providing us with a truly relaxing and rejuvenating experience. They were able to effectively target and alleviate any tension or stress we were carrying, leaving us feeling completely refreshed and revitalized.The ambiance of the spa was also worth mentioning. The dim lighting, soothing music, and aromatic scents created a serene environment that enhanced the overall experience. The massage tables were comfortable, and the rooms were clean and well-maintained.Overall, our monthly couples massage at Brookhaven Massage Heights was a truly enjoyable experience. The staff, the therapists, and the ambiance all contributed to a relaxing and rejuvenating experience that we will definitely be returning for. I highly recommend Brookhaven Massage Heights for anyone looking for a top-notch couples massage experience.
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October 2023 by Monica Paul
I booked a 60 minute massage plus an add on foot scrub and I was completely robbed. First of all they do not tell you if you book extra add one that it’s included in your 60 minutes but you’re paying for the add on which don’t make any sense to me so all together my massage was 30 minutes and my foot scrub was 20 minutes and they wasted most of my time because no one was in the lobby to greet me, but I paid for a 60 minute massage and only got 30 minutes !! so really I should of gotten a 60 minute massage and they should have did my foot scrub after because I paid extra for it, will never ever come here again and I don’t recommend anyone come here and the lady who did my services kept stopping to leave the room to get materials, because she didn’t have anything prepared which didn’t make any sense because this appointment was booked ahead of time so everything should of been prepared and ready
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September 2023 by Quentin W.
I can't say enough about Raheem, my go-to massage therapist! I leave every appointment feeling like a new person, physically and mentally. His availability is limited, so grab an appointment if you can. You won't regret it. And the front desk staff is always friendly and welcoming too!!
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August 2023 by Xavier Scott .
This was my first professional facial ever and I left here feeling refreshed, with noticeably healthier and radiant skin. Her personalized approach and dedication to her clients truly set her apart. I would highly recommend Katalina to anyone seeking a skilled esthetician who genuinely cares about delivering top-notch service!
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August 2023 by Lauren
Ann was amazing!!! I truly wish I could continue going to Ann but the way the staff handles appointments really disappointed me. My appointment time was changed without my permission my last 2 appointments and because I was unaware of the changes I came at my appointment time and was considered late so I would have to pay for a 60 min massage but get a 40 min massage. That was a turn off and I haven’t been back since but I hope Ann is still thriving in her business.
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August 2023 by Gabriel Prieto
This place is awesome. Came in for a 90 minute deep tissue massage and had the pleasure of being attended by Zoire. She was amazing and very professional. She was able to get all my knots. I have not felt this relaxed in such a long time. Will definitely be returning.
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July 2023 by Wandering Guy
I went here when I was planning on going to the Costco with a GROUPON. I actually called them directly before purchasing the groupon, but they told there is no need to purchase it through the groupon and directly pay at the facility after the service, I felt which was nice.The center is in prime location and is nice and clean, I think I had the massage with Sue Ann, who is a nice lady, but the problem is they kept on delaying my appointment by saying that I will get my full service as requested at any cost(I was specific and insisted it multiple times when I was there) but at the end they reduced the service by 30mins, yet charged me full price.People over here do not care customers and they just go by their money making routine. I am not coming here again.
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June 2023 by Ashley Stepro
I’ve been seeing Monica monthly for deep tissue massage. She not only does a great job with the massage itself, but also helps me find stretches I can do at home to target my trouble spots. She has been so helpful in keeping my pain under control. Highly recommended!
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June 2023 by Syreeta Adams
I’ve been a massage therapist for 17 years and all I can say is ASK FOR SINCERE! esp if you need/like stretching. That’s it..that’s the review:) Lucy and Lissa were sweet too. Excellent customer service! I’ll definitely be back?
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June 2023 by Yvette Estrada
Do not trust these people with your card information! I came here because I was gifted a Groupon. I gave them my card info when I booked an appointment because of their $50 no show fee. They charged my card for services that had already been paid for. I called for a refund which they agreed to and sent me a receipt which shows they charged for hot stone therapy which I did not receive. I only received a massage. They also don’t seem to have the $45 cash tip recorded that I left the lady upfront for Franklin. I hope he actually received the tip. The massage itself was great but the whole ordeal with staff upfront seems scamy and untrustworthy.
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May 2023 by Karen Armstrong Inspire Real Estate
Staff here are just awful and the policies are literally stealing massages you have paid for. I was quoted no charge on the massage heights app because of a huge amount of member credits showing on my account. When I arrived I was given price of 209. Close to $3000 in credits I paid for that I am not able to use. You can’t stop a membership account and use credits you have already paid for. They acted like I wanted to get something for free when I had paid for the credits upfront. I stopped the membership because I had so many credits built up over the years. Not a really good way to treat a customer who has been paying membership fees for years. There are other options!
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May 2023 by Ashley Long
I have been a member here for a few years, when I say Iran and Elise is thee Best! I mean that!! They really take their time with the body. They don’t do any talking while massaging you and I absolutely love that about them. I enjoy quiet relaxed massages. The ambience is really nice. The front staff is amazing and welcoming. Iran is always booked so it’s best to make an appointment with him in advance. Thanks Iran & Elise!!
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April 2023 by Sonam P
Would not recommend this place, perhaps go to another location besides Brookhaven. There has been a lot of turnover and new management in place recently and lots of miscommunication happening due to that. I had a membership with Massage Heights for years and schedule my appointments in advance to use my credits accordingly, yet was still charged for services. I was wrongfully charged for my last massage service and then told that my two upcoming appointments (already paid for) needed to be canceled since my account was zeroed out?? This does not reflect the truth, and it should not be the client's fault for any system error or miscommunication amongst management. Also they do not value their customers as they promise to do so. It's unfortunate that this facility's management works in such a poor manner because the massage therapists themselves are great (especially ****** - highly requested and the only reason I'd give 2 stars!)
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April 2023 by Antoinette jackson
My aunt booked a surprise prenatal massage for me. I called to let them know I was running behind due to traffic there was a really bad accident and Atlanta traffic is horrible. I was advised there is no grace period what so ever and what time I show up would be my remaining time for the massage. I arrived 15 minutes late instead of 10 due to me being unable to find the location. When I got there they took another 15 minutes to check me in. I was never told checking in would cut into my massage time. The masseuse began 30 minutes after my appointment. She did exactly 30 minutes when I should’ve gotten 45. The massage was also not good. She basically rubbed hot oil on my skin and that was it. They also have a timer just staring you in the face. A complete waste of time and money. I would not recommend at all.
