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February 2024 by Shimeon World
Best metro pcs hands down!!!!!Jessica was my customer service representative and baby she got me and my family right and I truly appreciate her patience and dedication. The whole team was amazing and just overall great service. You all are awesome and greatly appreciated.
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February 2024 by Josue Molina
Awesome service ! Better and lower prices at this store !
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December 2023 by Diana Fox Marino
Valencia waited on me today. And she was awesome. Everyone that's ever helped me has been friendly and patient.
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November 2023 by Joe Lark
After almost getting scammed by metro on oak St in the West end, I come to this location where the mgr of the store tried to scam me. He told me I couldn't get the switch price because I'm with TMobile, when these are 2 separate entity
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August 2023 by Kevin Carter
They got done what I needed but I felt like I was a bother and did not feel welcomed. As I if I was bothering them
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August 2023 by Connie Jones De Jesus
Horrible Service. They charged ne $295 for the phone. I was told Metro doesn't do upgrades anymore. I tried calling Mexico the girl took that service off and added insurance. I never asked for sny change. I called Metro to find out why I couldn't call Mexico and why my bill went up. This is when I found out about the change I didn't request. Then I found out I was eligible for promotion, and the phone would cost me $40, and I could go back to the store and get a refund. Needless to say, I am livid! I will be going back for a refund. I ordered the phone online. Very dishonest!! Horrible Service! Purchase your phones online with Metro!! I am still in shock about this matter at the stores. Metro PCS Metropolitan, please be honest with your customers!!
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August 2023 by Red Alto
I purchased a phone and bought it back the next day, still in box, unopened, and they refused to return it. They talked about policy policy, but the phone was clearly unopened...and they could have confirmd it....Poor customer service...they were rude and nasty and they are money hungry and greedy
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October 2022 by prettythang brice
Very nice women was working here Saturday... They are great employees. Helped me out and was very nice about it.... Past few visits here were actually good ones.. All employees I've dealt with here are great
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June 2022 by David Brown
The team at this store is fantastic. I had help from a guy there named Arnell and he is very knowledgeable and made sure that I got the right phones for my needs. Though the store was somewhat busy I was welcomed when I came in and Arnell helped ease my concerns as to the phone quality and the network performance. The speeds I get on the internet with Metro exceed what other carriers offer.Thanks Arnell.
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June 2022 by Silvia Olguin-Lara
“DUE TO UNFORSEEN CIRCUMSTANCES THIS LOCATION IS CURRENTLY CLOSED.” this is as of Sunday, June 5th 2022.I wish there would have been an automated message that tells you this when you call or at the very least, updated on the website, Google, somewhere. That would avoid customers making empty trips.
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May 2022 by betty richardson
Metro used to be a very good company but my last three visit have been the worst I have ever had.no good at all
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March 2022 by Quavatis Jones
Bad service employee was rude and nasty
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July 2021 by Stacy Mohammed
Just so pleasant everyone and attentive
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June 2021 by AISHA HARRIS
Came around closing time and still receive the best customer service from Juan aka Mack..He was informative and very helpful...He took his time and didnt rush with helping me with my phone issues...and being in Customer service i know how it is when a customer comes in around closing...But he still gave me A1 service...
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March 2021 by Atl Peach
It was cool. Very strict COVID19 guidelines. Only five customers can go inside at a time. Must wear a mask. Have to wait outside.
