-
July 2025 by domme
My daughter came in (6/29/25) to activate a phone she got from the Apple store in Lenox and they had a $5 line promo. In total she was charged $65, and did not receive an itemized receipt. he told her “oh i’m supposed to charge you $10 for this esim too but it’s covered, i got you” A breakdown was asked for and he said there’s an Esim fee which does not exist. We live in McDonough so after she got back from the mall we went to our local Metro on old town Way and asked if they could tell us the breakdown and what something like that would usually cost the nice lady said the device change fee is $25 and to reactivate a phone for the $5 dollar line is $15. The metro lady who usually helps us looked at our account and saw that only $37 of the $65 was actually applied. Since they are dealers she wasn't able to get the actual receipt but I feel it is unfair for us to travel all the way back to Lenox to ask for a refund and the itemized receipt and that may not even happen!! So I'm assuming he charged my daughter for something she didn’t Receive and I would really like a resolution!! This is ridiculous.
-
April 2025 by Karishma Kay
Andy is the greatest. He's super friendly and helpful. I definitely recommend him and this metro location for sure!!!
-
July 2024 by Adrian Johnson
Location closes earlier than scheduled
-
October 2023 by lm c
Was able to get my Prepaid Sim card and get access very quickly. Provided services after the purchase as well.
-
January 2023 by Evelyn Creekmore
Amazing Customer Service. Andy and zee were very nice. Helped me with date transfer and had the iPhone I wanted in stock. They have more phones at this location than the others. I went to a couple of other locations and they didn't have the iPhone I was looking for. Thank you once again Zee and Andy. I will definitely be coming back to you guys if I need anything else.
-
September 2022 by James Sturgis
Outstanding customer service. Very familiar with the product. She helped me switching over everything from old phone to new one. Helped with my Gmail and apps. It took sometime but she was very patient. Thank you.
-
June 2022 by Ashley Ortiz
The owner was so nice and helpful with switching my phones and putting on the screen protector! She was very knowledgeable and made the switch quick and easy
-
February 2022 by Alan M.
I was a customer of Metro PCS (now Metro T-Mobile) for 20 years. Sadly, when my phone died a couple of weeks ago and I went to the Metro PCS outlet at Lenox Square Mall, the phone I was upgraded to was just too big to be practically carried around. When I went back within 14 days to see if I could replace it, I expected some fees e.g. restocking, but they would do absolutely nothing for me. They didn't even offer me another phone at retail price. They just parroted a rule at me and turned away. After 20 years a a customer, they could not care less so I changed to T-Mobile that day - mainly just to get a phone that can actually carry around. I wouldn't touch them with a barge-pole. It is impossible to get any kind of customer service by phone or email, and their new andorid phones are massive, unwieldy things. Alan McGill
-
January 2022 by Leeno Dash
They don’t give refunds and forced a sale on me!!
-
January 2021 by MetroPCS Lenox
Metro by T-Mobile Customers please read, since we are not able to edit this listing on google we are unable to edit the hours here. We are open during Lenox mall hours. We only work with Metro- by Tmobile customers. Tmobile customer will have to go to Tmobile stores only. We request customers to please wear a mask for your and our health and safety. Thank you.
-
December 2020 by Kori Mcgrath
Store was answered by associate Hello then said store was closed an hour earlier than time posted. I will be calling corporate. I understand it is Christmas eve but I had to work my hours scheduled. Thanks T-mobile ?
-
June 2020 by Angel Nkwonta
This place is HORRIBLE! Very unprofessional and would not give me a refund after I was left stranded and service less for a day. They’re service was not working and they would not give a refund for the same day so I could get service that did work. On top of that, the man who helped was extremely rude and unprofessional
-
June 2020 by favour ejiasa
Very terrible service
-
February 2020 by Andy Ladh
Great customer service, always up to date with products. Find all your smartphone accessories, along with the smartphone you desire. Great promotions on devices including smartphones, tablets, hotspots, smart ride, and the new Timex watches and pet trackers.
-
December 2019 by irina yusupova
Zee went above and beyond to help me to get the phone that I wanted. She and Andy were extremely helpful and nice. They are amazing employees who sincerely take a great care of their customers!
